My account-balance of 249€ is held back and I can`t use the balance neither for betting nor for a payout.
I make a deposit and get a sportsbonus. After I have fullfilled the roll over-requirements, My balance of 249€switched to 0€. Since one week the support tells me that my 249€ will be converted from bonus-money to real-money and this will be an automated process. But they have technical issues at the moment, so that is not possible at the moment to converted my bonus-money to real-money. This is absolutely unacceptable that a bookmaker held back customer`s money for about one week, because they are not able to solve this problem. If they are not able to fix technical problems, they have to solve this problem manually.
I make a deposit and get a sportsbonus. After I have fullfilled the roll over-requirements, My balance of 249€switched to 0€. Since one week the support tells me that my 249€ will be converted from bonus-money to real-money and this will be an automated process. But they have technical issues at the moment, so that is not possible at the moment to converted my bonus-money to real-money. This is absolutely unacceptable that a bookmaker held back customer`s money for about one week, because they are not able to solve this problem. If they are not able to fix technical problems, they have to solve this problem manually.