Why are Neteller and Skrill so poor rated?

**Optional** · 03-03-17, 08:24 AM

I personally don't like them. Think their fees are too high, they design their system to maximize fees, they take actions on behalf of merchants I don't think are fair and sometimes dont think could be legal either, and their CS can be hit n miss as to getting help.

That said, they have millions of happy customers with the same experience as you, so if the fees seem fine the way you use them, I would not let bad reviews worry you too much.

**lonnie55** · 03-03-17, 08:39 AM

It is less the fees people are complaining of but lots of confiscated accounts for no reason that makes me worrying: **************

Many scam accusations there. Topics e.g.:

"- Legal Scam- They stole my money- Scam.- Neteller is a big scam- Net teller is a SCAM!!!! SO NOT USE THEM!!!!- Stolen My money- Top scammer nettler.com Stopped my account when I funded 560 USD- MARK MY WORDS DONT MAKE AN ACCOUNT- Scam!!!- Neteller organised fraud, Their staff are changing customers details,so they can close your account and claim your money- It's just a fake side- Got new account in order to get a virtual **********, the scammers required to transferm some money to verify my account when I did, "stupid me" nothing says how and where to get this card now I have- Company that crashed and burned.- HORRIBLE COMPANY- “Neteller is a big scam!”- FRAUD- Don't ever use this site. scam.- Simply Fraud- Cheating is their middle name..."

**Optional** · 03-03-17, 08:47 AM

^^^

I have to read a lot of complaints and honestly any time I see someone yelling at me over and again that the site is a scam like that I tend to be wary that they might be the scammer in some way. Which often proves true.

People with genuine problems can usually get them sorted out and don't tend to go ballistic trying to "warn everyone" and use the word scam over and again without even trying to explain the full story.

As I said, I have seen instances where I think they do not act fairly, but it's usually a merchant (book) account manager doing things on advice from their client without proper review. I don't think Skrill/NT as a company have 'scammy' intent.

**moojoo** · 03-03-17, 12:10 PM

Neteller and Skrill become shit since Paysafe bought them. I really dont thing they are any good now.

**lonnie55** · 03-03-17, 01:12 PM

Can you say why?

I don't care about the fees. The most important thing for me is that they are reliable and don't close someone's account overnight for no reason like bookies do.

**HeeeHAWWWW** · 03-03-17, 01:28 PM

Never had a problem myself, and fees are still pretty minimal as long as you keep to the same currency. Only one I ever pay is a bank withdrawal, which is a fixed £3 or so.

Having said that, heard some horror stories.

**Hareeba!** · 03-03-17, 03:01 PM

All I can say is that I've been using Skrill (formerly Moneybookers) for over a decade and rate them very highly.

No issues of any consequence.

And the only fees I ever pay are when sending funds to a non-bookmaker. And they are extremely low.

And I've reaped hundreds of dollars worth of cash bonuses and gifts from loyalty points.

**dealer wins** · 03-04-17, 02:13 AM

I think they are perfectly fine if you use them for your own accounts, and never involve another person. A lot of people use them to fraudulently multi-account sportsbooks, but between Skrill and the sportsbook (who share information 100%) this often gets discovered and then the account gets locked and we hear the screams of "scam" on the internet.

**Lex_icon** · 03-04-17, 03:56 AM

I agree that they become shit since paysafe bought them. Their support was the best by far(with a possibility to use skype and schedule a phone call) now is bureaucratic or inexistent. I have had an issue and I have had to call for them, pay the international call just to reopen my account. Around 30 minutes to wait the operator and 5 minutes more to answer the questions.

The Net+ pre paid card that was the best thing that they've created has been discontinued in some countries.

Btw, i still think that their are the best e-wallet and now they dont haven't a lot of competition, except by the people that opt to use bitcoin.

I still think that they are 3 stars.

**potless** · 03-04-17, 07:45 AM

skrills usefulness has steadily diminished partially due I guess to it being so popular with ya multiaccounters.
Their wanting to know 'source of wealth' including reams of betting data/payslips means that in future they can fro

**jjgold** · 03-04-17, 08:32 AM

best to due bankwires if your non usa

**katstale** · 03-04-17, 08:47 AM

CS is almost non existent now. When they dropped the Net+card (except for euro) they forced away many more customers. Strange business model after DOJ got finished with them.

**bigbadbilll007** · 03-07-17, 12:58 AM

They became shit last year, when they stopped betcris payments haha.

Used skrill for years with no problems. its not as good as it was

**drwincezar** · 03-07-17, 07:39 AM

Totally agree. They closed my VIP Skrill account. If someone create a compnay like them, they will lose a lot of customers.

**Hareeba!** · 03-07-17, 02:31 PM

Originally posted by drwincezar

Totally agree. They closed my VIP Skrill account. If someone create a compnay like them, they will lose a lot of customers.

For them to have closed your account (unless it was due to regulatory issues with your country of residence for which you can't hold them accountable) you must have violated their T&Cs.

So what did you get up to?

**testing321** · 02-13-19, 03:08 PM

Originally posted by Hareeba!

For them to have closed your account (unless it was due to regulatory issues with your country of residence for which you can't hold them accountable) you must have violated their T&Cs.

So what did you get up to?

You will not notice how rogue they were until you held an account registered from 3rd world country.

**Foxx** · 02-13-19, 08:39 PM

Hmm

**dealer wins** · 02-14-19, 12:12 PM

Since they now have the audacity to charge to upload money I have stopped using them. Talk about taking the pi$$!!!!

**Alfa1234** · 02-14-19, 12:36 PM

Originally posted by dealer wins

Since they now have the audacity to charge to upload money I have stopped using them. Talk about taking the pi$$!!!!

Same here, I'm not paying them 2.5% so they can take my money and charge a merchant another 4%. That's just plain greedy. There are other options available. I'm making it a point to avoid them everywhere now.

**fire777** · 02-14-19, 02:50 PM

For now their fees are fine, because if I withdraw by bank transfer or with the skrill card, I do not pay any commission

**Alfie White** · 02-14-19, 04:04 PM

No, they are not fine. Don't mislead people, Paysafe is utter stealing shit.

**Ruifgalmeida** · 02-14-19, 06:34 PM

They are legit, the fees are a bit on the high side, my only complaint is the ridiculous almost non existing customer service, they even hide in their site, simply ridiculous.

**moojoo** · 02-15-19, 05:19 AM

They are shit,owned by paysafe so they made fees high,and with them your credentials are at hand by the books,if book want...

**fire777** · 02-15-19, 05:28 AM

Originally posted by Alfie White

No, they are not fine. Don't mislead people, Paysafe is utter stealing shit.

People who say shit do not like me.I have a VIP Gold account and all my withdrawals made with the Skrill Card and bank transfers are totally free.

**Alfie White** · 02-15-19, 05:46 AM

"I have a VIP Gold account" - this renders your opinion totally worthless as 99% of the Skrill customers will never have that one.

They charge 1% (one PERCENT) fee on SEPA bank deposit (which is charged less than €1 in general); they charge 1.45% on user transfer, they charge flat €5 on bank withdrawals etc etc.

How can anyone justify charging SEPA transfers in this era is beyond me. Also, some EMI's are not working with Skrill anymore, you cannot send funds to your Skrill account via some of them.

**lonnie55** · 02-15-19, 08:01 AM

I agree, they are legit but the fees are a pain and I can confirm Alfie's experience that they blocked many merchants for some reason. Started to switch to Ecopayz and Bitcoin, sometimes Sofort/Trustly when available.

**Poisec** · 02-15-19, 09:15 AM

Originally posted by Optional

I personally don't like them. Think their fees are too high, they design their system to maximize fees, they take actions on behalf of merchants I don't think are fair and sometimes dont think could be legal either, and their CS can be hit n miss as to getting help.

The bolded part for sure.

+ their customer service is hard to reach.

If only more bookmakers could allow deposits and withdrawals with Advcash. I only know Easysportbet who accept payments with Advcash with zero fee.

**Poisec** · 02-15-19, 09:18 AM

Originally posted by Ruifgalmeida

They are legit, the fees are a bit on the high side, my only complaint is the ridiculous almost non existing customer service, they even hide in their site, simply ridiculous.

Finding their email address is an obstacle course, I hate services like this. It just sends a terrible message to the customers.

**Poisec** · 02-15-19, 09:21 AM

Originally posted by lonnie55

I agree, they are legit but the fees are a pain and I can confirm Alfie's experience that they blocked many merchants for some reason. Started to switch to Ecopayz and Bitcoin, sometimes Sofort/Trustly when available.

It's not instant transfers but I am very happy with Transferwise so far.

**lonnie55** · 02-15-19, 09:29 AM

Originally posted by Poisec

The bolded part for sure.

+ their customer service is hard to reach.

If only more bookmakers could allow deposits and withdrawals with Advcash. I only know Easysportbet who accept payments with Advcash with zero fee.

These Russian eWallets (Advcash and Payeer) used to have even higher fees when I used them a few years ago. Their fiat money to BTC conversion rate was a joke (they took 100 of a 1.5k payout or so) and there was no other possibilty to take out the money than via BTC for me

Did it change?

**jjgold** · 02-15-19, 08:18 PM

bitcoin hurt them both

**Poisec** · 02-15-19, 10:39 PM

Originally posted by lonnie55

These Russian eWallets (Advcash and Payeer) used to have even higher fees when I used them a few years ago. Their fiat money to BTC conversion rate was a joke (they took 100 of a 1.5k payout or so) and there was no other possibilty to take out the money than via BTC for me

Did it change?

Advcash is basically a free service, but don't convert Bitcoin indeed, the rate is a joke. I signed up to Advcash 2 years ago because they had a plastic card to withdraw in any ATM, the card has been disabled last year but they will provide a new one soon.