I called in a wager asking to use my freeplay, it was put in wrong by the teller, the line manager heard it on tape, then tells me Im out of luck, he won't fix it.
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You would think a C rated book would hear tape of a wager and be able to correct the screw up. Not hardly.Comment -
Skybook and hrwager share software but have different ownership.
"The client called back and we listened to the tape. He was given a readback by the clerk and the client confirmed the bet"
From the sourceLast edited by Mikeyanks23; 06-24-16, 07:01 PM.Comment -
[QUOTE=Mikeyanks23;25920686]Skybook and hrwager share software but have different ownership.
"The client called back and we listened to the tape. He was given a readback by the clerk and the client confirmed the bet"
Great Mikeyanks, lets get the whole story straight, I called in a $50 bet on the Reds and specified I wanted to use my freeplay, The readback said "You have the reds to win $50" So its somehow my fault that the clerk forgot to click the freeplay button?Comment -
Its ridiculous that the manager Javier heard me specify I wanted it to be freeplay and still wont make the correction.Comment -
That's classic that he responded to you so quickly Mickeyanks, it took me two hours to get my joke of a response.Comment -
Either way I lost the bet, but they could have corrected the clerks mistake and given me the bet I called in after it was clearly heard on the tape of my call.Comment -
Is this HR Wager or Skybook Triumph?
Sounds weird they would not fix the error if it is as clear as you suggest on the tape. Feel free to send in a complaint form if you would like SBR to have a look at it for you..Comment -
Curious... When did you call in in relation to the game starting? When did you realize it was incorrect?Comment -
I called yesterday at noon, I logged in today and saw my freeplay balance the same and cash balance down 50. That's when I called to ask to hear the tape, I was sure I said freeplay, they heard me say freeplay, but I did confirm the bet thinking it was punched in correctly. I guess I need to restate "I want to use freeplay" upon confirmation from now on.Comment -
It was my HRwager account , I don't see the need for a complaint, I reserve my complaints for no plays and slow pays, or when I get stiffed on a wager, this bet was a loser either way, I called In a free play wager and the clerk entered it incorrectly,
It's on tape so I thought it would be corrected, apparently it won't.Comment -
thats totally the wrong way to use a free play anyway you got luckyComment -
I actually agree with the Book here. When the bet was read back, as to win $50, you should have corrected it, no I'm risking a $50 Free play, since(I'm assuming) the bet wasn't even money, and again, I'm assuming you were betting a $50 Free play, not some odd amount of FP, to win $50. That being said, they are being hard asses over a small bet. If you're a good customer, they should change it as a goodwill gesture.Comment -
If you have a problem at HR Wager, George says he is always there for you. He is there in good times and bad. If George says no, that is the end of the line.Comment -
Maybe an A or B book but it comes down to how the manager perceives the player. For the value of about 25 bucks... they should have just deleted the FP and credited your account. However, the rule of thumb is players should check their pending wagers to verify they were entered as desired.Comment -
of course the op is right. the bet should be corrected. take your money out and play somewhere else. 1st file the complaint. don't make so easy for them to ignore and forget about their mistake.Comment -
We could definitely chat it with them.
The thing that we always try to keep in mind is scale. If the next guy has the same problem but his free play was $500 or $1000, then real money is involved. The book would say this guy is a shot taker and waited until after the game. He should have checked his ticket. So... we need to have good advice in these threads and not set a bad precedent also players need to make sure everyone is on the same page before the game starts.
The readback issues are nothing new. We have heard the Bill/Bulls get mixed, MLB games where pitcher Weaver and his brother Weaver get swapped, different games in double header etc. Its not common and less now with most online-only but when the books take 1000s of bets per day there are cases.
Again in this case, the player isn't trying to take advantage of a mistake to squeeze out $25 bucks. HW should just credit him.
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people still call in wagers? why not just use your smartphoneComment -
Tough break and call here
Not big money so hr wager shouid change itComment -
I guess I should be satisfied that the book took the trouble to check the tape, I thought I might be going senile, at least I know I really did ask to use freeplay and they heard the wager I placed, they decided to make me live with the clerks error, its's ultimately the books call.Comment -
HRWager just paid me out $1600 - no questions asked - I'm sure they'll work with you on a $50 wager. I find it hard to believe you are getting this much pushback. Talk to George.Comment -
tell them to give you free playComment -
Again talk to GEORGEComment -
Ive forwarded this to HRwager mgt.Comment -
Triumph
HRwager mgt gave you 50 cash, double what was suggested.
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Good luck TriumphComment
