Its hard for me to complain about Heritage but I do think its bad customer support... I made 3 smaller deposits of less than 300 but totaled more than 300, instead of one larger deposit that was over 300, as customer support wont issue me a 50% bonus. I've been with them for a while and would think they would make a 1 time exception as I simply did not know the rule however they aren't budging. If I make 3 separate deposits vs. 1, I don't think there would be any additional processing charge to heritage, so what is the difference. Its just bad customer support.
Heritage
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nymfan99SBR Sharp
- 08-15-15
- 260
#1HeritageTags: None -
Natty68SBR Wise Guy
- 05-11-14
- 550
#2They're kinda hard to understand in my opinion. Great book though.Comment -
SBR ForumAdministrator
- 12-02-06
- 4559
#3Hi nymfan99,
Thanks for sharing. Was an exception made for you previously?
Customer support's job is to inform players as to the rules. Did you ask to speak with a supervisor and state your case?Comment -
relaaxxSBR MVP
- 06-15-06
- 3281
#4they make rules for a reason. they may end up giving you something anyways. that's why you are here complaining. it might work. they are generous. imo you do not deserve the bonus. if you want the bonus deposit 300 or more at one time. that's the rule.Comment -
nymfan99SBR Sharp
- 08-15-15
- 260
#5No - never given an exception. It was listed as one of the rules, I just didn't see it. I tried to escalate it up via email to superviser but I don't think it go there.Comment -
nymfan99SBR Sharp
- 08-15-15
- 260
#6Thanks for your opinion. I get your point but I think its bad CS, should just give a 1 time exception and move on.Comment -
big joe 1212SBR Posting Legend
- 06-01-08
- 19380
#8Have you tried to deposit with bitcoin? They automatically give you 20% on any deposit of $100 or more. You don't even have to ask for it. Assuming you are a reduced juice player and not a low vig.Comment -
nymfan99SBR Sharp
- 08-15-15
- 260
#9big bonus. dont think im going to raise tgis issue with management any further. ill tact it up to my mistake i guessComment -
DISTROYASBR MVP
- 04-26-12
- 2911
#10What if you made withdrawals, then decided to put some back via bitcoin? Still auto-bonus?Comment -
big joe 1212SBR Posting Legend
- 06-01-08
- 19380
#12It depends. I always take out less than 50% of my available balance. If I then bust out and reload, I'm given a bonus. However, I've heard others on this forum who have not gotten the bonus when depositing after a withdrawal. I'm not sure what their policy is but they do have a system in place for abusers. I'm sure they will not give you bonuses if you withdrawal and then try to deposit right away. Probably a 30 day window I assume.Comment
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