Hilarious from Pinnacle:void a bet, turn it into a losing bet AFTER the match is over

**pjesnik24** · 01-10-16, 03:36 AM

Not acceptable. They should return the stake and apologize to you

**Hareeba!** · 01-10-16, 04:33 AM

Originally posted by pjesnik24

Not acceptable. They should return the stake and apologize to you

Indeed they should.

**Optional** · 01-10-16, 08:40 AM

Sounds like a human error made when manually re-grading the event to me.

Have you asked them to honor the original void? An email should be enough to fix it I think.

If you need help from SBR please send in a complaint form with a link to this thread and your account info. http://www.sportsbookreview.com/sportsbook-complaint/

**satana** · 01-10-16, 09:34 AM

They are positive to re-grading the bet as valid and lost, said the first void was the error and it was due to the official website posting the wrong match-up. Which is all understandable (although when I checked the ATP website had the correct match-up). Problem is the timing they re-graded the bet, it would have been all fine if it was before the match had started.
Yes, I've exchanged something like 10 emails, and like a broken record they keep saying the mistake was due to the posted wrong match-up totally missing what's actually the point here, the timing of the decision.
I'm not getting too worked up as it's just a small bet but for all we know this could have been a several thousands bet and it would have literally been money stolen.
This is some C-rated bookie stuff they are pulling here.

**relaaxx** · 01-10-16, 12:33 PM

heard of an awful lot of ridiculous stuff sportsbooks have done to players over the years, from just stupid stuff to just outright stealing but if this happened just the way the op says it did( which it probably did), this is the the worse. how do you know if you ever have a bet or not. plus for it to be pinnacle , just hard to believe while you know it's true.

**downsouth** · 01-10-16, 01:07 PM

If it had been a winning bet would it have been graded a winner as left as void. I dont know but my guess with pinnacle is yes. In which case it kinda makes sense to me.

**EVfollower** · 01-10-16, 04:04 PM

Not right. This is messed up. Looks like Pinny taking a free shot on you.

**relaaxx** · 01-10-16, 04:34 PM

whatever the reason once the bet is voided and you are notified that's it - there is no bet, period. if the sportsbook was at fault they may decide to pay you anyways because they screwed up by voided the bet in the first place . but then after the match is over that you had the voided bet on the sportsbook decides that they want you to pay for that voided bet because it lost is insane. a complaint should be filed and the funds should be put back in the op account for the amount of the voided bet. maybe even a little extra for being put though this insanity. when i could play at pinnacle it was always my favorite book. can't believe they can't see what they did and fix it. maybe they are just not as good as they were.

**horja1** · 01-10-16, 04:36 PM

A canceled bet is a bet that does not exist. You can't lose that.

**cobra_king** · 01-11-16, 01:09 AM

They originally had De Bakker/Pavic listed, then took it down and offered De Bakker/Greg Jones for hours even though no other site i could find showed it being De Bakker/Jones. They may have even offered it right up until match time as I noticed it still listed about an hour before match time.

**dealer wins** · 01-11-16, 04:20 PM

I agree with others. This is a void bet, and should not be graded anything other than that. I am very disappointed in Pinnacle for A: taking the piss, and B: Because I thought they were better than the scam books we see on here sometimes pulling this shit.

**SBR Forum** · 01-11-16, 04:38 PM

Pinnacle management addressed this issue - all losing wagers on this market that were originally cancelled like the OP's are being changed to no action. This is the correct and fair resolution in light of the confusion.

**Hareeba!** · 01-11-16, 05:01 PM

Originally posted by SBR Forum

Pinnacle management addressed this issue - all losing wagers on this market that were originally cancelled like the OP's are being changed to no action. This is the correct and fair resolution in light of the confusion.

That's the honourable thing for them to do.

But I'm interested in your reference to "all losing wagers".
I take it that winning wagers which were originally cancelled have been paid?
I think that too would be the fair thing to do.

**SBR Forum** · 01-11-16, 05:06 PM

Originally posted by Hareeba!

That's the honourable thing for them to do.

But I'm interested in your reference to "all losing wagers".
I take it that winning wagers which were originally cancelled have been paid?
I think that too would be the fair thing to do.

Yes, of course. The market was re-graded after it was realized the bets should have stood, meaning some players won, and some like the OP lost. What Pinnacle is doing here, as our post mentioned, is crediting player's that lost as a result of the confusion.

**tomallen123** · 01-11-16, 05:15 PM

Disgusting behaviour

**Grivas_Digeni** · 01-11-16, 06:19 PM

AAA

**relaaxx** · 01-11-16, 06:52 PM

shit happens---pinnacle handled it the way you would expect an 'A' book should - great. back to wishing i could still play there.

**Optional** · 01-11-16, 09:04 PM

Originally posted by Hareeba!

That's the honourable thing for them to do.

But I'm interested in your reference to "all losing wagers".
I take it that winning wagers which were originally cancelled have been paid?
I think that too would be the fair thing to do.

That's exactly what they did. Winners had already been paid. Losers now get their money back.

**satana** · 01-12-16, 12:28 AM

All solved. I'd like to thank the SBR stuff for their intervention, great job guys!

**henryslug** · 01-12-16, 12:43 AM

wish i was on that freeroll

**jjgold** · 01-13-16, 11:58 AM

Originally posted by relaaxx

shit happens---pinnacle handled it the way you would expect an 'A' book should - great. back to wishing i could still play there.

AAAAAA Book

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