Pinnacle Sports refusing payout for bets they auto-maxed me on
Hi everyone,
I created an account just to make everyone aware of Pinnacle refusing to payout a bet I made earlier. I have filed a complaint with SBR as well and the case is pending.
To begin with, I have been using Pinnacle for about 1.5 months now and have had no issues in the past. The issue begins with an e-sport 8-leg parlay bet made on 22-Mar-2015 and another bet made on 24-Mar-2015. The specific event in question is Byul vs MarineKing in the SK Telecom Proleague event.
The 8-leg parlay was a $7.92 bet to win $300.33 and the single bet was a $2,109.58 bet for Byul to win on moneyline.
I'll explain the moneyline bet first: I originally wanted to wager $3,000 but their system claimed this bet size was "over their limit" (edit: their e-sports bet limit indicated was actually above this value, i.e. their max on the site was over $3,000). Their system then auto-corrected my bet to be for $2,109.58. I then accepted this bet and the bet was successfully accepted.
For the 8-leg parlay, the Byul/MarineKing match was included in the parlay as well.
The event then takes place and Byul is victorious. I notice that events in my parlay are being labeled as "Win" except the Byul/MarineKing event.
I then wake up to find an e-mail from Pinnacle saying that my bet was fraudulently placed and that my stakes were refunded because I fraudulently circumvented their betting limits. This is wrong. I did not do anything fraudulent. Their system auto-corrected my bet and then successfully accepted this wager.
Here is the e-mail in question:
Dear Customer,
[E Sports] [Starcraft 2 - SK Telecom Proleague] [Match] Byul vs MarineKing. Your bet with ticket-ID: 451443094, 451990153 has been refunded. All bets taken have been refunded due to the following reason: [Your bet was placed in fraudulent manner circumventing our betting limits and system regulations.] . Thank you!
Regards,
Pinnacle Sports
I have a picture of the bet Pinnacle should fairly pay me out on. I have included the bet ticket #s and highlighted in red the bets that are in question.
Any advice would be helpful. In any event, I will be using this thread as a chronology of my communication with SBR and Pinnacle.
Bottom line: What scares me is the thought that Pinnacle accepted this bet and is unwilling to make a payout when the bet won. Had the bet lost, I'm beginning to feel as if they would not have refunded the stakes because of what they claim is an "error." This is not an error. Please Pinnacle, do what's right and pay out my winning bets.
Edit: I should clarify this. I'm asking, would they have refunded the stakes even if the bet had lost? I ask you guys, the more experienced ones.
Side note: If anyone is wondering about the size of the bets, I regularly make large bets on e-sports and pro sports.
Thank you for reading,
roc024
Edit: 2:45 PST Mar-24-15: I added more detail to the original complaint I sent to SBR so I thought I would add it to this post as well,
I also placed a bet on CJ Entus. CJ Entus is the name of the Starcraft II team in which Byul is a part of. CJ Entus won their match with Byul being one of the individual victors. Pinnacle found no reason to cancel the CJ Entus bet and paid me out for this. Image attached (it's the bottom bet):
My question is this: If Byul winning helped CJ Entus win and there was any sort of fraud, why was the CJ Entus bet also not cancelled? Why is only my parlay and moneyline bet on Byul the ones that are cancelled? This does not add up on my end.
I also emailed Pinnacle prior to the complaint and received this response from them:
Dear Client,
As stated in our previous email, we are not accusing you personally of any suspicious betting. We have cancelled all wagers on this particular game because there was a pattern detected of wagering on the game that has been determined to be suspicious. We have a responsibility to all of our customers to ensure that any suspicious play is taken seriously and where necessary all wagers on these games will be cancelled.
Pinnacle Sports works with the governing body of many of the leagues we offer bets for, and it is also our duty to ensure that they are effectively communicated with as soon as we detect any suspicious activity.
This action is taken to protect our customers and the integrity of our product, and we are not in a position to reconsider this decision.
Kind Regards,
Customer Service Department / Pinnacle Sports
Again, things don't add up. I was watching the line move and it was moving, sure. But I will also add: the game just before Byul/MarineKing also moved like crazy (like any betting event). The game before my wagered game was skyHigh vs. Losira. In that game, the line jumped from -106 skyHigh -109 Losira to something like +106 (or even higher) for skyHigh and -120 (or even lower) for Losira. skyHigh won that match (the dog won the match). That match was included in my parlay AND was credited with a win with no suspicious activity? Any explanations here?
I created an account just to make everyone aware of Pinnacle refusing to payout a bet I made earlier. I have filed a complaint with SBR as well and the case is pending.
To begin with, I have been using Pinnacle for about 1.5 months now and have had no issues in the past. The issue begins with an e-sport 8-leg parlay bet made on 22-Mar-2015 and another bet made on 24-Mar-2015. The specific event in question is Byul vs MarineKing in the SK Telecom Proleague event.
The 8-leg parlay was a $7.92 bet to win $300.33 and the single bet was a $2,109.58 bet for Byul to win on moneyline.
I'll explain the moneyline bet first: I originally wanted to wager $3,000 but their system claimed this bet size was "over their limit" (edit: their e-sports bet limit indicated was actually above this value, i.e. their max on the site was over $3,000). Their system then auto-corrected my bet to be for $2,109.58. I then accepted this bet and the bet was successfully accepted.
For the 8-leg parlay, the Byul/MarineKing match was included in the parlay as well.
The event then takes place and Byul is victorious. I notice that events in my parlay are being labeled as "Win" except the Byul/MarineKing event.
I then wake up to find an e-mail from Pinnacle saying that my bet was fraudulently placed and that my stakes were refunded because I fraudulently circumvented their betting limits. This is wrong. I did not do anything fraudulent. Their system auto-corrected my bet and then successfully accepted this wager.
Here is the e-mail in question:
Dear Customer,
[E Sports] [Starcraft 2 - SK Telecom Proleague] [Match] Byul vs MarineKing. Your bet with ticket-ID: 451443094, 451990153 has been refunded. All bets taken have been refunded due to the following reason: [Your bet was placed in fraudulent manner circumventing our betting limits and system regulations.] . Thank you!
Regards,
Pinnacle Sports
I have a picture of the bet Pinnacle should fairly pay me out on. I have included the bet ticket #s and highlighted in red the bets that are in question.
Any advice would be helpful. In any event, I will be using this thread as a chronology of my communication with SBR and Pinnacle.
Bottom line: What scares me is the thought that Pinnacle accepted this bet and is unwilling to make a payout when the bet won. Had the bet lost, I'm beginning to feel as if they would not have refunded the stakes because of what they claim is an "error." This is not an error. Please Pinnacle, do what's right and pay out my winning bets.
Edit: I should clarify this. I'm asking, would they have refunded the stakes even if the bet had lost? I ask you guys, the more experienced ones.
Side note: If anyone is wondering about the size of the bets, I regularly make large bets on e-sports and pro sports.
Thank you for reading,
roc024
Edit: 2:45 PST Mar-24-15: I added more detail to the original complaint I sent to SBR so I thought I would add it to this post as well,
I also placed a bet on CJ Entus. CJ Entus is the name of the Starcraft II team in which Byul is a part of. CJ Entus won their match with Byul being one of the individual victors. Pinnacle found no reason to cancel the CJ Entus bet and paid me out for this. Image attached (it's the bottom bet):
My question is this: If Byul winning helped CJ Entus win and there was any sort of fraud, why was the CJ Entus bet also not cancelled? Why is only my parlay and moneyline bet on Byul the ones that are cancelled? This does not add up on my end.
I also emailed Pinnacle prior to the complaint and received this response from them:
Dear Client,
As stated in our previous email, we are not accusing you personally of any suspicious betting. We have cancelled all wagers on this particular game because there was a pattern detected of wagering on the game that has been determined to be suspicious. We have a responsibility to all of our customers to ensure that any suspicious play is taken seriously and where necessary all wagers on these games will be cancelled.
Pinnacle Sports works with the governing body of many of the leagues we offer bets for, and it is also our duty to ensure that they are effectively communicated with as soon as we detect any suspicious activity.
This action is taken to protect our customers and the integrity of our product, and we are not in a position to reconsider this decision.
Kind Regards,
Customer Service Department / Pinnacle Sports
Again, things don't add up. I was watching the line move and it was moving, sure. But I will also add: the game just before Byul/MarineKing also moved like crazy (like any betting event). The game before my wagered game was skyHigh vs. Losira. In that game, the line jumped from -106 skyHigh -109 Losira to something like +106 (or even higher) for skyHigh and -120 (or even lower) for Losira. skyHigh won that match (the dog won the match). That match was included in my parlay AND was credited with a win with no suspicious activity? Any explanations here?
