I have a serious gambling problem. I informed Heritage in April of 2012 that I needed my account to be closed in light of this. I informed them of my chapter 7 and multiple suicide attempts...and gambling was the root of othese problems.
Here's the response I received:
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"Hello xxxxxx,
We have sent your information for the next update to close the account. We are unable to refund any transaction you have done in your account.
Wishing you a good day!"
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Well, Nearly 2 years later I have lost 10's of thousands of dollars to Heritage. I know many (if not all) will say that it's my own fault for continuing to play. I agree, but the sole reason of having my account closed was because my addiction was uncontrollable. I played at 2 other books. I made the same request of them. I went as far as begging Bodog to reopen my account and they said ABSOLUTELY NOT.
Heritage advertises the "Responsible Gaming" initiative on their website. Are they not obligated to close accounts when these problems are disclosed? I just spoke with a supervisor that told me that they do not close accounts, the player must wait for a period of several months and it will be automatically closed.
So, I asked SBR if they could help me. We all know Heritage is a sponsor, so they won't get any bad press. SBR's response? "We suggest you change your password and then throw it away".
Pathetic.
Here's the response I received:
------------------------------
"Hello xxxxxx,
We have sent your information for the next update to close the account. We are unable to refund any transaction you have done in your account.
Wishing you a good day!"
-----------------------
Well, Nearly 2 years later I have lost 10's of thousands of dollars to Heritage. I know many (if not all) will say that it's my own fault for continuing to play. I agree, but the sole reason of having my account closed was because my addiction was uncontrollable. I played at 2 other books. I made the same request of them. I went as far as begging Bodog to reopen my account and they said ABSOLUTELY NOT.
Heritage advertises the "Responsible Gaming" initiative on their website. Are they not obligated to close accounts when these problems are disclosed? I just spoke with a supervisor that told me that they do not close accounts, the player must wait for a period of several months and it will be automatically closed.
So, I asked SBR if they could help me. We all know Heritage is a sponsor, so they won't get any bad press. SBR's response? "We suggest you change your password and then throw it away".
Pathetic.