Hello SBR, I am regitered here as SnakesPicks. I have had several issues with your A+ rated sports book 5Dimes.eu , eventually I would like to at least mention all of them to you. However today I am writing in specific regards to their grading of a wager I had today. I have just triple checked the game log and everyone, but the wager graders at 5D, agree that Notre Dame had outscored Boston College by a score of 7-6 five minutes into the second half of todays game. That was the wager I had, Notre Dame on the money line even money for the first five minutes of the second half. After a missed shot by Notre Dame with 15:01 left in the first half, Will Magarity of Boston College scored a layup. While I know ESPN or CBS game logs are not the deciding factor in grading this wager, I will say that ESPN has the layup occurring with 14:58 left in the first half and CBS has the layup occurring with 14:57 left in the first half. CLEARLY, it was scored AFTER the first five minutes of the second half. Its not even close, yet it was graded a loss. I will mention that this was a real small wager too, $4 on a two team parlay to win $10.96. So we are talking about a meager $14.96 that should be credited to my account. However, earlier this season, I had a similar wager involving Duke versus Vermont that was also questionably graded and that cost me a parlay and straight bet which was worth over $300. I see a troubling trend here and its a shame because there really are great options and low limits at this book. However I have had some crazy computer mishaps, live lines that are available only for two seconds of a full TV timeout, selections being changed in between the selection and confirm stages and never have I gotten a real answer and usually deceit and conceit from customer service. I will mention that customer service representative Chloe was nice and polite and professional today. My earlier "helper", not at all. I don't expect immediate responses favoring my opinions, but really, all one has to say is "I have to check with wagering, I will be back shortly. I'm sorry, but that is the process." Or something similar. I appreciate your assistance, SnakesPicks.
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Hello, I am Dave, also known to friends as "Snake". I am "SnakesPicks" here at SBR.Comment -
This is a copy of a complaint I submitted to SBR. I posted it for your information.
If you read the copy of my complaint at the opening of the thread, I believe my issues are quite clear. I wonder if anyone here has had a similar occurrence with 5Dimes? I also wonder if I am posting this right and if anyone will read or even see these comments! I also wonder if it will be deleted? Time will tell.Comment -
In regards to the first 5 minute bet, did you chat with them and provide the link to the play by play? I see the 14:58 myself. I have no doubt whatsoever they 5dimes would fix the wagers if they saw it. For college games, I'm sure espn.com is what they'd go by for these decisions. Unless they told you the decision was final AFTER seeing the link, then I'm sure they'll fix it.
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"ESPN game logs are not used in the grading process" is the company line.
"The wager is graded correctly and will not be changed" that's the second part of the quote I got from them both this time and in the prior occurrence with the Duke versus Vermont game, which was also graded a loss despite being backed up by ESPN and CBS game logs. By the way, CBS has the basket scoring with 14:57 left in the half, thus my comment on altering time to suit there needs. Good work if you can get it. Thanks for the reply, Snake.Comment -
5dimes usually makes mistakes on grading these first 5, 10 or 15 minute bets, they've done to me twice this year. For these bets, they use official broadcast videos(ESPN, CBS, FOX,...) to grade them, and they don't use any play-play game logs. So, you need to watch these games to see whether 5dimes grades correctly.
I just watched the replay of the Notre Dame and Boston College game, Will Magarity made the layup and the ball cleared the net before the 15:00, at about 15:02, in the second half. Can you watch ESPN3? If so, check it out:
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Well that was an incredibly helpful and quick reply! I watched the replay and I am now sheepishly calmer. Thank you for restoring my inner peace. ha ha ha I was hoping to find the replay of that Duke versus Vermont game to ease my mind on that wager as well. I tried searching replay on ESPN 3, but could only see replays back to January 17 on my computer screen, though it seemed to go back further. Any chance you could post a link to that game as well TB? I would appreciate it. Thank you very much for your prompt and helpful response. Have a stellar day, Snake.Comment -
Maybe check Youtube or one of the official team sites. They might have the replay.Comment -
No problem, Snake. Yeah, you can only watch replays within 30 days. But, I think that you were not the only one that made the bet on the Duke and Vermont game, so someone would have pointed out to 5dimes to watch replay.Comment -
Well, here you go:
Is it first 10 minutes in the first half? What was the bet?Comment -
You know what you should do? Get a receiver with DVR and record all of the games you bet on.Comment -
Yes, that was the bet. Thanks TB. I see now why they don't use ESPN game logs. Still some issues with their wacky computer stuff, and customer service? Brrrrr....! But at least I can rest assured on these two wagers now. Have a peachy day, Snake.Comment -
Even IF the video shows the basket went in at 15:00, I still think they'd have to go with the official play by play. Dangerous precedent to set there.Comment -
That's a good idea, I hate relying on any source besides myself to insure the accuracy of wager grading. I would only need it for first 5, 10, 15 minutes etc. wagers though. Full games, quarters, halves are not often in doubt.Comment -
Tony may be gruff, but he would never stiff anybody out of 14 dollars.
Wish the OP got paid though.Comment -
I think using broadcast videos is the best way to grade these bets. I don't think there is an official play by play in college. Score keepers just could not keep up with the games. For instance, in the Notre Dame v Boston college game, the layup cleared the net at about 15:02, the ESPN play by play had it at 14:58, the CBS one had it at 14:57.Comment -
Hey SteveNash, what or who is the OP?Comment -
Hi Snakes,
Please refer to your email from SBR for the next step.Comment -
OP is a text or internet acronym for orignal post/original poster.
I was trying to say, I wish you (the original poster) got paid, but I was also saying the big man at 5Dimes (Tony) would not cheat you out of 14 dollars, he can be a hard ass, but a 14 dollar thief he is not.Comment -
Snakes,
I had the same exact complain. My s*** on ESPN all whole ten seconds earlier. They said they go by the tape so I really don't know since I didn't watch the game. I was pretty pissed at the time but it is what it is. Good luck man sorry that happened to you.Comment -
"NCAA first and next 10-minute results are determined from digital recordings of television broadcasts. The ball must be completely through the cylinder and net before 9:59 remaining for a basket to be official in the first 10 minutes of a half. ESPN.com, Yahoo.com, CBSsportsline.com, or any other play-by-play log of the game will not be used or considered for claims."
Rule has been in place for over ten years.Comment -
5dimes doesnt stiff in the 8 years ive been with them.Comment -
they ve misgraded wagers though. just give them the link over live chat. thats what i did when i bet an obscure challengers tennis matchComment
