BetPhoenix Q&A

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  • Justin7
    SBR Hall of Famer
    • 07-31-06
    • 8577

    #1
    BetPhoenix Q&A
    It didn't make sense to maximize google hits on an issue that is resolved, so I'm starting a new one.

    Do you guys do book to book transfers with anyone?

    What are the default limits for NCAAB and NCAAF sides?
  • HedgeHog
    SBR Posting Legend
    • 09-11-07
    • 10128

    #2
    Also, why so many complaints about BP and sister Book, Bet OT?

    Why was Richard allowed to keep a BP ad in his signature for the longest of times?

    Why is BP still a B Book?




    I suspect ad money has a lot to do with the kid gloves applied to BetPhoenix.
    Comment
    • Casi
      SBR Wise Guy
      • 02-16-09
      • 506

      #3
      Don´t you have better things to do than get on those guys nerves? Sad...have a real complaint and post valid stuff here, or mind your own business?
      Comment
      • HedgeHog
        SBR Posting Legend
        • 09-11-07
        • 10128

        #4
        Originally posted by Casi
        Don´t you have better things to do than get on those guys nerves? Sad...have a real complaint and post valid stuff here, or mind your own business?
        Didn't realize you are on the BP payroll, too. The last complaint, one of many lately, was legit. BP attempted to steal an earned bonus and they were called on it. If not for this forum, BP would have gotten away with it. This is a real complaint, moron.
        Comment
        • Casi
          SBR Wise Guy
          • 02-16-09
          • 506

          #5
          Stfu newbie, iam on noones payroll i don´t need it. I just see a forum full of bitter people, that´s all.
          Comment
          • HedgeHog
            SBR Posting Legend
            • 09-11-07
            • 10128

            #6
            Originally posted by Casi
            Stfu newbie, iam on noones payroll i don´t need it. I just see a forum full of bitter people, that´s all.
            You have a join date of 12 days ago and label me as a newbie.

            Maybe you need to STFU!!!
            Comment
            • Casi
              SBR Wise Guy
              • 02-16-09
              • 506

              #7
              I don´t mean your great post count smartass, but the way you talk suggests you are not really a grown up pro haha..
              Comment
              • HedgeHog
                SBR Posting Legend
                • 09-11-07
                • 10128

                #8
                Casi, I just want some legit questions answered by BP and perhaps SBR. I question your motives in supporting this mediocre Book, and you've added no insight to this thread.
                Comment
                • Casi
                  SBR Wise Guy
                  • 02-16-09
                  • 506

                  #9
                  You did? all i see is basically saying that SBR sponsors them and that´s why they are even a B book.
                  Comment
                  • HedgeHog
                    SBR Posting Legend
                    • 09-11-07
                    • 10128

                    #10
                    Originally posted by Casi
                    You did? all i see is basically saying that SBR sponsors them and that´s why they are even a B book.
                    Bingo. BP pays SBR and that is the only reason they are a B Book, given all the recent complaints. BP's attempt to steal back an earned Bonus recently is most alarming. I'd like someone with half a brain to answer this. Will you let them?
                    Comment
                    • Casi
                      SBR Wise Guy
                      • 02-16-09
                      • 506

                      #11
                      Your teacher would prolly tell you now that you missed the topic, i have the strong feeling Justin wanted some answers from BP and not SBR (doesn´t he work for SBR?).
                      Have fun lol, you are right iam not smart enough to talk with the high society here.
                      Comment
                      • Frank
                        SBR Wise Guy
                        • 10-13-07
                        • 918

                        #12
                        Originally posted by Justin7
                        It didn't make sense to maximize google hits on an issue that is resolved, so I'm starting a new one.

                        Do you guys do book to book transfers with anyone?

                        What are the default limits for NCAAB and NCAAF sides?

                        When I asked them they said no they didn't do book transfers. Later in the conversation the rep told me DSI.

                        I think the guy I talked to had no idea.

                        So who knows?

                        Maybe they can come in here and answer this for us.
                        Comment
                        • big joe 1212
                          SBR Posting Legend
                          • 06-01-08
                          • 19380

                          #13


                          enough of BP already !!
                          Comment
                          • turnip
                            SBR Wise Guy
                            • 12-03-06
                            • 940

                            #14
                            Originally posted by big joe 1212


                            enough of BP already !!
                            The more we know about them the better?
                            Comment
                            • SSLP
                              SBR Hall of Famer
                              • 02-29-08
                              • 5232

                              #15
                              Betphoenix in my opinion

                              First off , before anyone calls me a shill ... i would like to clarify that I do not work for betphoenix . And the owners of this board could verify this I work at other places.. all A or B rated .. been that way for years now.

                              I am an agent - affiliate so my job is to stay updated on all shops here in costa rica that are worth putting players in.. having been around since the era of sportsbook.com in venezuela my generation pretty much started off 9 years ago and now most of us are line movers , managers , affiliates or some even own small stakes in books.

                              This been said we all know each other down here and try to help each other out when a good deal comes along.

                              Betphoenix is one of the few places that i have seen invest soo much capital on offices and workers. Fine every book when its starting has problems and misunderstandings with players i mean all of them. These guys are really trying to be legit and are going the extra mile for it.

                              As a seasoned veteran in this industry in this country i can tell you betphoenix will not steal from people , they are trying to run a new post up in the hardest of times and in times when people actually take advantage of boards like this to an extent blackmale books into doing what they want.

                              If a player is caught betting steam and taking the biggest bonus at any book this will happen player gets the boot and not as nicely as this guy did.. boys it happens every day.

                              Do you know not even 10% of offshore clients knows this site exists ??

                              I am a player myself and i play steam and do many other things and when im shown the back door but paid in full , i just give it a rest and if i really want to play there again i use a beard.

                              These guys have the financial back up that only few books have , i am willing to say these guys have more money than most of the A rated books on here.

                              You cannot burn a good book in thje makings for a few complaints .

                              Sbr claims that their rating judgement is based on how the book works with them when it comes to complaints and as you can see their rep has always been here.

                              Now some of you are going to ask why am I posting this?
                              what is my interest ?

                              Let me tell you what it is , it is sad and frustrating to put hours , efforts into something and then come and read posts like this about your service.

                              I just wish you guys would stop seeing the sportsbook people as the enemy , this is our job and some of you come on here and post and then log off and carry on on your daily life .

                              True BP has gotten complaints but they have all been worked out and people here are ready to jump at the slighest mistake on anyones effort to resolve an issue.

                              In my one year of posting here I always said i never wanted to talk about work and actually posted to have fun very few times have i endorsed a sportsbook on here , but all i have to say is that these guys are here to stay and people can bet safely with them.

                              There you go i added my 2 cents .

                              Comment
                              • ijustwant2bpaid
                                Restricted User
                                • 11-11-08
                                • 3706

                                #16
                                bp sucks
                                Comment
                                • michael777
                                  SBR MVP
                                  • 09-20-05
                                  • 1936

                                  #17
                                  richard keeps inventing reasons not to pay people,very very sad,losers only book
                                  Comment
                                  • robertg
                                    SBR Wise Guy
                                    • 02-02-09
                                    • 643

                                    #18
                                    Originally posted by SSLP
                                    First off , before anyone calls me a shill ... i would like to clarify that I do not work for betphoenix . And the owners of this board could verify this I work at other places.. all A or B rated .. been that way for years now.

                                    I am an agent - affiliate so my job is to stay updated on all shops here in costa rica that are worth putting players in.. having been around since the era of sportsbook.com in venezuela my generation pretty much started off 9 years ago and now most of us are line movers , managers , affiliates or some even own small stakes in books.

                                    This been said we all know each other down here and try to help each other out when a good deal comes along.

                                    Betphoenix is one of the few places that i have seen invest soo much capital on offices and workers. Fine every book when its starting has problems and misunderstandings with players i mean all of them. These guys are really trying to be legit and are going the extra mile for it.

                                    As a seasoned veteran in this industry in this country i can tell you betphoenix will not steal from people , they are trying to run a new post up in the hardest of times and in times when people actually take advantage of boards like this to an extent blackmale books into doing what they want.

                                    If a player is caught betting steam and taking the biggest bonus at any book this will happen player gets the boot and not as nicely as this guy did.. boys it happens every day.

                                    Do you know not even 10% of offshore clients knows this site exists ??

                                    I am a player myself and i play steam and do many other things and when im shown the back door but paid in full , i just give it a rest and if i really want to play there again i use a beard.

                                    These guys have the financial back up that only few books have , i am willing to say these guys have more money than most of the A rated books on here.

                                    You cannot burn a good book in thje makings for a few complaints .

                                    Sbr claims that their rating judgement is based on how the book works with them when it comes to complaints and as you can see their rep has always been here.

                                    Now some of you are going to ask why am I posting this?
                                    what is my interest ?

                                    Let me tell you what it is , it is sad and frustrating to put hours , efforts into something and then come and read posts like this about your service.

                                    I just wish you guys would stop seeing the sportsbook people as the enemy , this is our job and some of you come on here and post and then log off and carry on on your daily life .

                                    True BP has gotten complaints but they have all been worked out and people here are ready to jump at the slighest mistake on anyones effort to resolve an issue.

                                    In my one year of posting here I always said i never wanted to talk about work and actually posted to have fun very few times have i endorsed a sportsbook on here , but all i have to say is that these guys are here to stay and people can bet safely with them.

                                    There you go i added my 2 cents .

                                    Nice to read someone posts something positive about a sportsbook here at sbr. It seems from the post here, every
                                    book, a and b included, sucks, are thieves, liars and cheats. I agree with you btw, and think bet phoenix is a top 10 book. Great offerings, reduced juice and good customer service. I wish they had better deposit methods and book to book transfers and I think they eventually will. and for the cynics, i'm not on their payroll and before anyone says anything, I don't give a shit about some stupid
                                    "post count" giving someone credibility.
                                    Comment
                                    • big joe 1212
                                      SBR Posting Legend
                                      • 06-01-08
                                      • 19380

                                      #19
                                      if only 10% of offshore clients know about this site, and we have seem try to rob at least 2 players, I wonder how many have been robbed?
                                      Comment
                                      • Thremp
                                        SBR MVP
                                        • 07-23-07
                                        • 2067

                                        #20
                                        BetPhoenix tried to rob a player. This is bad. BetCascade/Sportsbook.com were successful in their robberies in the past. If the poster hadn't posted here or known about SBR, he likely would've been robbed as well.

                                        B2B xfers are a good indicator of financial stability, though not perfect (lol if that Cascade/Cris rumor is true).

                                        I agree that SBR treats their sponsored books with a kinder hand than ones that aren't paying their rent. But its the way things work. They have to eat too.

                                        SSLP,

                                        Every place I have played and been booted from has paid me. If this scenario had occured with me, it'd be the 2nd worst incident I've ever had happen.

                                        Casi,

                                        You come off as absurdly shillish. Maybe you should take a reasonable viewpoint and be less trollish in your posts. Its hard to think you have well considered thoughts when you post the same view repeatedly ("Yay for the book. They roool.......!"), when they have clearly made an error. The questions are pretty reasonable. BetPhoenix has had a very quick rise in rankings for reasons that are unknown to me. They also bought an ad. Strange coincidence. There are a ton of complaints about them and their sister book. Look at the other banner ads and count the complaints that exist for those books that are active threads in this forum. It might be an equivalent number for the entirety of the others vs Phoenix/OT. Okay, I'm rambling on.
                                        Comment
                                        • Casi
                                          SBR Wise Guy
                                          • 02-16-09
                                          • 506

                                          #21
                                          What to you mean with "yay for the book. They roooool...lol?
                                          Most guys here are steam/bonus hunters, ofc you never see the books side. Actually its zzzZZZzzzz.
                                          Comment
                                          • reno cool
                                            SBR MVP
                                            • 07-02-08
                                            • 3567

                                            #22
                                            I appreciate SSLP post and the willingness of Phoenix rep to discuss things here. But we know the books are holding our $. And there are some universal standards they need to abide by to be considered trustworthy.
                                            1. If you accept a bet you have to honor it.
                                            2. If you agree to give somebody a promo you have to honor it.

                                            Now, if you feel the promos are losing you more money than they're making you than cut them. Same thing with CC deposits. Blaming the player for taking advantage of a soft promo or line after the fact is not the way to go.
                                            bird bird da bird's da word
                                            Comment
                                            • Thremp
                                              SBR MVP
                                              • 07-23-07
                                              • 2067

                                              #23
                                              Originally posted by Casi
                                              What to you mean with "yay for the book. They roooool...lol?
                                              Most guys here are steam/bonus hunters, ofc you never see the books side. Actually its zzzZZZzzzz.
                                              How do you feel about K-Mart going out of business or subsidies in general? Your logic is kinda lol. If someone is going to give me money to take more of their money, of course I'm going to take it. Do I cry and whine when I get banned/limited/delayed or the don't extend me new absurd bonus offers? No. They should have the same level of professionalism and respect and consider this a ~$2500 (and whatever he won) lesson on account profiling.
                                              Comment
                                              • trixtrix
                                                Restricted User
                                                • 04-13-06
                                                • 1897

                                                #24
                                                Originally posted by Thremp
                                                Look at the other banner ads and count the complaints that exist for those books that are active threads in this forum. It might be an equivalent number for the entirety of the others vs Phoenix/OT. Okay, I'm rambling on.
                                                except for betonline
                                                Comment
                                                • JaimeBP
                                                  SBR Rookie
                                                  • 03-01-09
                                                  • 4

                                                  #25
                                                  Bonus Confiscation

                                                  Let's keep it simple.

                                                  I am the one who removed the $5000 bonus from the account. You all know the reasoning behind this decision, and anyone trying to justify keeping a juicy bonus after being caught playing steam is simply wrong.
                                                  The customer asked why the free play had been removed. I told him about the steam. He didn't know what I was talking about. I confronted him, and then he admitted getting on 'some' of the moves. I told the customer that I would be willing to give him back half of the bonus, as I didn't feel he was entitled to receive a 50% free play, considering the kind of action he was giving us. He declined the offer. Then I asked this gentleman to give me 15 minutes to speak to the owner, to see how he wanted to handle it. He decided to come to this forum, after that there wasn't much we could do to help him.
                                                  Richard gave him his bonus back on the agreement that he would stay off the steam, to which he replied that "what if he happened to play one of the games that was moving?" I must acknowledge that he was always very polite and respectful; I appreciate that. However, if we let all these good customers come in and take advantage of our discount lines, along with high bonuses, and on top of it we let them get on all the steam, soon there would be no Bet Phoenix left for the rest of the players who enjoy playing with us. We will probably have to continue to deal with bonus hunters, scalpers, middlers, etc., but I hope this has set an example for those who think we'll just let them get away with all kinds of tricks.
                                                  I know I'm going to get a lot of heat from a whole bunch of guys, who seem not to have anything better to do than to let out their frustrations through this forum. I'll tell you up front "I will not be wasting my time" talking nonsense. So after answering a couple of questions I'll be out of here for good.
                                                  By the way, from everyone addressing this issue only Richard and I work for Bet Phoenix. Others who have backed our point of view are not on our payroll as a few suggested. They are just fair, honest individuals who share our way of doing bussiness. Good to know you are around, thank you.
                                                  Jaime, Bet Phoenix Supervisor
                                                  Comment
                                                  • Casi
                                                    SBR Wise Guy
                                                    • 02-16-09
                                                    • 506

                                                    #26
                                                    And what does this show us? They made a guy a fair offer who was caught with his hands in the cookie jar.
                                                    More than he can expect, but some people here just love to bash the book.

                                                    Iam no angel, i play(ed) steam myself, but i always tried to keep it fair for both sides.
                                                    And iam no shill. But this is a gambling forum, so what can you expect.
                                                    Comment
                                                    • Jamie_UK
                                                      SBR MVP
                                                      • 01-12-07
                                                      • 1103

                                                      #27
                                                      Jaime , instead of whining about people punting lines that are moving, would it not be a better decision to improve your line management?

                                                      If you want to offer bonus and reduced juice and slow line moves, then you would be better advised to open a pizza restaurant or something.

                                                      sitting here "bawwwing" that people are jumping on you, does not really cut the mustard old boy.
                                                      Comment
                                                      • Casi
                                                        SBR Wise Guy
                                                        • 02-16-09
                                                        • 506

                                                        #28
                                                        Another retard joining the show, if you are fast enuf you can hit almost all books out there on some moves.
                                                        Doesn´t mean they have to accept that + bonuses, if i would run BP i wouldn´t even talk to you here on this bitching forum.
                                                        Comment
                                                        • Thremp
                                                          SBR MVP
                                                          • 07-23-07
                                                          • 2067

                                                          #29
                                                          They don't have to accept it. But once I hit confirm... Can they start selectively canceling my wagers? Or take back given bonuses when I wager within their rules?
                                                          Comment
                                                          • Dark Horse
                                                            SBR Posting Legend
                                                            • 12-14-05
                                                            • 13764

                                                            #30
                                                            Originally posted by JaimeBP
                                                            good customers come in and take advantage of our discount lines, along with high bonuses, and on top of it we let them get on all the steam, soon there would be no Bet Phoenix left for the rest of the players who enjoy playing with us. We will probably have to continue to deal with bonus hunters, scalpers, middlers, etc., but I hope this has set an example for those who think we'll just let them get away with all kinds of tricks. Jaime, Bet Phoenix Supervisor
                                                            Just stop offering 50% bonuses. I believe there are plenty of guys who don't want to see that from a discount book. But if you do offer high bonuses, live with the consequences. You're going to get picked off. Of course you'll have to deal with scalpers. Why would that be a reason for concern, unless you make it so?

                                                            I also think that responses here have been exceedingly negative. There seem to be a few vultures circling around these days. I've been monitoring BP from a distance for almost two years, and see no reason to change my belief that they will emerge as one of only a few top-of-the-line books.
                                                            Last edited by Dark Horse; 03-02-09, 11:34 AM.
                                                            Comment
                                                            • Jamie_UK
                                                              SBR MVP
                                                              • 01-12-07
                                                              • 1103

                                                              #31
                                                              Originally posted by Casi
                                                              Another retard joining the show, if you are fast enuf you can hit almost all books out there on some moves.
                                                              Doesn´t mean they have to accept that + bonuses, if i would run BP i wouldn´t even talk to you here on this bitching forum.
                                                              Your degradation of the English language is an embarrassment to all, and for you to refer to anybody else as a "retard" based on your obviously limited education is hilarious, and just a little sad. I feel very sorry that your father, that he spawned such a useless waste of oxygen , however, I would guess its a simple case of "like father , like son".
                                                              Comment
                                                              • rufcut
                                                                SBR Hustler
                                                                • 04-02-07
                                                                • 69

                                                                #32
                                                                The self-justification of BPhoenix is alarming.
                                                                They are doing something clearly wrong and yet they think it's OK. Namely they want the benefits of offering a bonus and low juice (i.e. to attract new players) without the disadvantages (i.e. people actually making a profit from these benefits by playing cleverly.) Betting on a steam is in no way dishonest - it's like going to the supermarket and buying the bargains. It's paying the price that is being offered.
                                                                An honest book that spots this behaviour doesn't remove the bonus and doesn't retrospectively increase the rollover requirement, *they stick to the terms of the original agreement made on deposit.* While at the same time they are within their rights to close the account, paying out in full without delay (i.e. not slow-paying as a punishment.)
                                                                I'm afraid Phoenix wants to take shortcuts to growing its business, opening offshoots, hoping for fast growth, and failing to take responsibility for the consequences.

                                                                If you think about it, it really is not safe to deal with this business, because they fail to acknowledge the basic rules of business.
                                                                Comment
                                                                • Dark Horse
                                                                  SBR Posting Legend
                                                                  • 12-14-05
                                                                  • 13764

                                                                  #33
                                                                  Originally posted by rufcut
                                                                  The self-justification of BPhoenix is alarming.
                                                                  They are doing something clearly wrong and yet they think it's OK.

                                                                  If you think about it, it really is not safe to deal with this business, because they fail to acknowledge the basic rules of business.

                                                                  It's about a 50% bonus. Sharp players can meet a rollover very fast, by playing one book against another. In that process, if one book is sharper than the other, the lesser of the two could end up paying a rather large amount. For instance, if the rollover is 10x on a 50% bonus, that would mean a 150K rollover (10x (10K + 5K). In other words, the book could be out of 100K just for having offered a 5K bonus.

                                                                  It's basically a case of bigger fish eating smaller fish. This is why low juice books can be risky places to put money, until they have shown they can handle that added pressure. Not all may survive. So I would see the case in question as a positive. I'm somewhat surprised that BP was taken by surprise, but at least it is unlikely to happen again, and BP will be the better for it. Ultimately that is better for the player.
                                                                  Last edited by Dark Horse; 03-03-09, 08:55 AM.
                                                                  Comment
                                                                  • Thremp
                                                                    SBR MVP
                                                                    • 07-23-07
                                                                    • 2067

                                                                    #34
                                                                    Originally posted by Dark Horse
                                                                    It's about a 50% bonus. Sharp players can meet a rollover very fast, by playing one book against another. In that process, if one book is sharper than the other, the lesser of the two could end up paying a rather large amount. For instance, if the rollover is 10x on a 50% bonus, that would mean a 150K rollover (10x (10K + 5K). In other words, the book could be out of 100K just for having offered a 5K bonus.

                                                                    It's basically a case of bigger fish eating smaller fish. This is why low juice books can be risky places to put money, until they have shown they can handle that added pressure. Not all may survive. So I would see the case in question as a positive. I'm somewhat surprised that BP was taken by surprise, but at least it is unlikely to happen again, and BP will be the better for it. Ultimately that is better for the player.

                                                                    In expectation, it'd probably be <5k unless they were absurdly bad. The problem is that you have issues with variance, where they don't understand a sharp player losing 2 $2500 wagers is a still a sharp and they continue to throw money at this "whale".

                                                                    Basically it boils down to bad business.
                                                                    Comment
                                                                    • Dark Horse
                                                                      SBR Posting Legend
                                                                      • 12-14-05
                                                                      • 13764

                                                                      #35
                                                                      I just threw a number out there, but based on Richard's comment from the other thread you may be on the low side.

                                                                      Originally posted by RJbetphoenix
                                                                      FWIW JohnnyC...congrats on your success overall.
                                                                      Comment
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