What a garbage service, if anyone from that site reads this site I say a big **** off.
I had an issue with them cancelling bets this morning. I wagered twice on the Dustin Brown match. They claim the official start time was 7:45 am, I placed one bet at 7:57am on Dustin Brown in the match and one at 8:10am against him for the first set to hedge out.
Well Brown lost the first set and the match so one should pay out right or at least they should both be cancelled? Wrong, they cancelled my winner (even though both were apparently placed after the match started) and they let my loser ride out and lose money. Put these both in for $100 so I shouldve come out with a net small profit, but instead I'm down $200.
Then I go to chat and some jackass tries to explain somehow 7:55 am is not after 7:45 am so my first bet (the loser) should count while 8:10 wager is after 7:45 so that winner shouldnt count. I say either cancel both or award both, but to chose to accept only the loser while cancelling the winner is ridiculous when their official email to me said that my winner was cancelled because it was placed at the 7:45am start time.
I also have had issues trying to cash out the past 3 weeks. Despite having cashed out in the past they keep refusing me my cashout because they say my cards are not verified despite having done this twice in the past 6 months and when I call they say they will review it and get back to me (which they never do).
All of this is true, and although I know this doesnt happen to everyone I do want to tell the truth and tarnish whatever shitty image they should have at this point.
I had an issue with them cancelling bets this morning. I wagered twice on the Dustin Brown match. They claim the official start time was 7:45 am, I placed one bet at 7:57am on Dustin Brown in the match and one at 8:10am against him for the first set to hedge out.
Well Brown lost the first set and the match so one should pay out right or at least they should both be cancelled? Wrong, they cancelled my winner (even though both were apparently placed after the match started) and they let my loser ride out and lose money. Put these both in for $100 so I shouldve come out with a net small profit, but instead I'm down $200.
Then I go to chat and some jackass tries to explain somehow 7:55 am is not after 7:45 am so my first bet (the loser) should count while 8:10 wager is after 7:45 so that winner shouldnt count. I say either cancel both or award both, but to chose to accept only the loser while cancelling the winner is ridiculous when their official email to me said that my winner was cancelled because it was placed at the 7:45am start time.
I also have had issues trying to cash out the past 3 weeks. Despite having cashed out in the past they keep refusing me my cashout because they say my cards are not verified despite having done this twice in the past 6 months and when I call they say they will review it and get back to me (which they never do).
All of this is true, and although I know this doesnt happen to everyone I do want to tell the truth and tarnish whatever shitty image they should have at this point.