I just tried to make a bet for MNF and got a message my account was suspended. I called and they said there was no manager there to discuss but I had two accounts at this IP address. I told them this had to be a mistake and they said it was now closed permanently and a manager would contact me tomorrow. There's no way there's another account in the house and I've never had another book say this to me. Seems really sketchy.
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Having a duplicate IP address can happen if you dont have a static IP address from your service provider. There are other ways for yours to show up as a dup ip as well. They are probably just playing it safe, hopefully you can get it straightened out tomorrow.Comment -
So I call and here's what I get
Ana (11:10:13) : hello
Ana (11:10:15) : sure
Ana (11:10:31) : you can call in 1-888-464-2387
**********11:16:25) : The phone connection is always bad - can I do it live chat please
********(11:16:47) : Half the conversation is always one of us saying pardon
Ana (11:11:47) : I'm sorry sir, but you need to call in
Ana (11:11:53) : 1-866-371-9833
********(11:19:10) : just called and was told there was no manager - what is going on here?
Ana (11:14:27) : you did not call sir
******(11:19:59) : I certainly did
Ana (11:14:38) : we are available
Ana (11:14:42) : no call came in
********* (11:20:11) : Just told to call back in a half hour
******* (11:20:20) : should I ask for you then?
****** (11:21:25) : calling again
Ana (11:16:07) : call right now
Ana (11:16:14) : I'm available sir
******(11:22:15) : they're putting me through to you now
Get her on the phone - and she says I'm going to have to wait to talk to a manager.
Then some guy who isn't the manager comes on and says I'm operating two accounts from this address, one in Canada (where I am) and one from North Carolina and that the manager would call me at 11:00 their time. He says that Marcel tried to call me yesterday but I didn't answer. Marcel has successfully called me in the past and my phone show no missed calls.
I promise everyone I do not have two accounts and don't know anyone in North Carolina. Is this a trick books use to close profitable accounts? The spot I'm in is how to disprove what they are saying?Comment -
Thinking Wager web would just tell you that they closed your account because you aren't a rec player flat out.
Being a profitable player is a good reason to have another account. No idea about your case, nor really care. Just saying that is a good reason to open another account.
Hope you get it resolved, but it is a tough situation to be in, especially if you didn't do it. All you really could say is f them.Comment -
Marcel is a solid guy. Hopefully he could tell you more specifically why they think it.Comment -
Nope - just spoke to them and their sticking to their story that someone is using my account from the US.
They say they are having a problem with a guy from North Carolina using multiple accounts to get around limits. That I believe. They are saying that we both have similar bets Sunday night on eagles-bears props which I also believe because they didn't adjust their prop lines to account for the eagles having nothing to play for and the bears having everything to play for. They are saying that we have the same ip which is pure bs. I'm giving them an out by telling them that they need to check their source data showing ip addresses.
Bottom line is they have soft prop lines and have identified a guy who is using multiple accounts to circumvent limits. Because I have discovered the same thing they are trying to link the accounts. I'll give them a bit of time to catch themselves before filing the complaint with sbr. It is Christmas!Comment -
i'm unable to login or reach live helpComment -
It's working fine here.Comment -
Another lousy book
Well two accounts will get you in troubleComment -
They quizzed me on my bets and I recalled them well which seemed to give them cause for pause so they said they would check their source data and get back to yesterday afternoon which they did not. We haven't specifically addressed the balance yet.
I am ignorant to whether this is a trick books use as outside of the betislands fiasco, outside of some slow pays which eventually came, Ive never had an issue with a book. Looking for others experiences.
The Eagles-Bears props were not adjusted to account for the playoff scenarios that surfaced as a result of the afternoon games. I went hard on unders on Eagles passing and receiving props on the hypothesis that they wouldn't play the starters the whole game and would run a lot to keep the clock moving. It went OK - I thought I would hit it bigger.Comment -
Props at wager web are terrible with 40 cent juice
Rigged casinoComment -
I was told you couldn't log in on internet exploxer download google chrome, that worked but WTF, never had that bullcrap issue at another book.Comment -
UPDATE - The issue has been resolved and the account has been restored.
Not sure what to make of this, but all's well that ends well I guess. Could have done without the aggravation over Christmas but whatever. In the end Marcel did resolve it.Comment -
Good to hear Harvesters! I really thought you didn't have a leg to stand on and would be hard to prove on your part. If it happened to me the only thing I could think of is to say check the past betting history. I would think previous bets would be somewhat close as well. That would be a reason to open a second account.Comment -
Just saying I've won single hands there that paid 18, 15k on 4 occasions and countless lower paying hands of 2k-12k in the DGS casino.
I'm not urging anyone to play, but the casino doesn't seem much different vs other books. One of the newer ones I don't go in. They have 3 total.Comment -
Thanks man. The weird thing is that despite appearances I don't think they were trying to pull a fast one - they could have just closed the account. I was thinking like you - I've been with them for months so are you saying I've been doing it for months and you've said nothing or are you saying that one day I woke up and decided to let some guy from North Carolina play my account for me? Either way it makes no sense. Kind of scary though, if they stuck to their story, I was probably screwed.Comment -
Why do you guys play at bad books??Comment -
Fella here says in a previous post a month ago , " Wagerweb has been around forever and is a C + book in his opinion.".
Now they are a garbage book. Lets pretend it is only one person posting under him. He is saying any book that isn't B rated is garbage. He touted a new book at the time, Rebate Wager, who had a lower rating. Of course he probably got a cut or some deal.
In conclusion, it isn't the same guy making all of these posts. Someone who feels it is a bad book wouldn't say in his opinion they are c+, one grade away to being a suggested SBR book, but then say they are a shit book.Comment -
I don't understand why JJ even rates books. I've seen him post about it's best to play with local bookies.Comment -
I only play at top books
Wagerweb not even close to a top book
Of course you can play there and post up $600 or so and be safeComment
