not to pile on betonline but there "review" by sbr appears out of date
juts skimmed it so fast and found these 2. loyalty program is not under development, its just not in existence. a simple "none" would make more sense.
as for the most common complaint, reading the forums, this appears to be inaccurate. by a lot.
Loyalty Program: Under development.
Most common Complaint: Freeplay rollovers are calculated by multiplying the winnings amounts rather than risk amount.