Today I received the full amount owed (up to the penny) in my Neteller account as requested. I hereby declare my case closed and would like to stress how thankful I am for all of your help and support. Honestly, I think I would not have seen my winnings paid without your help and commitment to solving this issue. Thanks again and best of luck! Regards, A.C

BetOnline

 
Direct Link
SBR Rating:
Sportsbook Review Overall Rating: B+
Financial Rating: A- | Customer Service: A | Software Rating: C+ | Bonus Rating: B+
Comments:
BetOnline began taking wagers online as BestLineSports in Costa Rica in 2001 using a bookmaking model that involved discounted line pricing at -108. BestLine moved to Panama in July of 2004 becoming one of two online sportsbooks occupying the country. BLS began expanding its business and by 2006 had moved into one of the industry's top facilities where it employed over 300 Panamanian citizens. The company made what was likely its best investment by purchasing BetOnline Sportsbook, and more importantly, its website name BetOnline.com.
 
However, BetOnline is not one of the all too common examples of a sportsbook that plans to get by on a home run website name while leaving other parts of the business lacking. BetOnline ownership has invested in experienced wagering and customer service managers who understand that the sportsbook's first priority is service over sales. This attitude is passed along to the staff during training classes that each wagering clerk and service agent is required to pass. BetOnline treats players with respect and aims to gain a player's loyalty by providing VIP level service.

Along with a top level service, BetOnline offers incentives and high value to the bettor.

BetOnline is a good choice for the new or experienced bettor, especially those seeking relatively high wagering limits. BetOnline also excels in phone wagering for those players. 
 
SBR on-site inspection?
7/2007, 3/2008, 10/2008, 3/2009, 9/2010
OPERATION OVERVIEW
Country Restrictions:
None.
Hours of Operation:
Account management & wagering staff on duty 24 hours, 7 days, 365 days per year. Online and phone wagering 24/7/365.
Management:
CEO: Clive Archer
New Account Bonuses: Signup bonus
Up to 25% freeplay bonus.
Max bonus $900. 6X rollover.
Reload Bonus:

Lifetime bonus guarantee
Up to 25% in freeplay bonuses on every deposit.
Max bonus $900. 6X rollover.

Special Promotions:
  • Mulligan Bet: Take a 'Mulligan' and cancel a losing NFL wager.
  • Halftime Surrender: get half your stake back if you “cancel” your wager at halftime
  • Shutout Bailout: if the NFL team you back gets shutout, your bet is refunded
Loyalty Program:
Players are eligible for bonus rewards based on activity.
Most common Complaint:
CS occasionally giving the wrong information on one of the many bonus offerings.
Customer Service:
Customer service, which remains open 24 hours, is tested regularly by management and SBR through both phone and email.
Live Chat:
Yes Live chat
Languages:
English & Spanish
PLAYER INFORMATION
Min. Bet:
$1 on-line wagers
$25 phone wagers
Max. Bet:
  • NFL
    -$25,000 sides
    -$5,000 ML
    -$5,000 totals
    -$2,500 1st half sides & totals
    -$1,000 Quarter sides & totals
    -$1,000 Propositions
    -$1,000 Preseason
  • NCAA Football
    -$15,000 Sides
    -$5,000 ML
    -$5,000 totals
    -$2,000 Game totals & 2nd half totals
    -$2,000 1st half sides & totals
    -$1,000 1st half totals & team totals
    -$1,000 Propositions
    -$1,000 Added games
  • NBA
    -$10,000 sides
    -$5,000 ML
    $5,000 totals
    -$3,000 1st half sides & totals
    -$2,000 Team totals
    -$1,000 Propositions
  • NCAA Basketball
    -$3,000 Sides
    -$2,000 Moneylines
    -$1,000 Totals
    -$1,000 Propositions
    -$1,000 Added games
  • WNBA and WNCAA Basketball
    -$1,000 All wagers
  • NHL
    -$3,000 Game spread & moneylines
    -$2,000 Game totals
    -$1,000 Team totals
    -$1,000 1st period spread, moneylines & totals
  • MLB
    -$7,500 ML
    -$5,000 RL
    -$5,000 totals
    -$2,500 1st five innings
    -$2,500 Last four innings
  • Tennis
    -$1,000 moneylines, spreads, totals, sets
  • Golf
    -$2,000 matchups
    -$1,000 futures
    -$500 props
  • Arena Football
    -$2,000 Game & 2nd half spread
    -$1,000 1st half sides & totals
  • Boxing
    -$2,000 Spread, Moneyline, & Totals
  • Canadian Football, MMA, Soccer, NCAA Hockey & NASCAR
    -$1,000 All wagers
Overnight lines:
Yes. Limits will be lower on overnight lines.
Options:
If bets: Yes. BetOnline offers If-win-only as well as If-win and If-push wagers
Reverse bets: Yes
Action points: No
Open parlays: Yes
Parlay Payoff

# of Teams

Standard Payout

2

13 to 5

3

6.5 to 1

4

12 to 1

5

25 to 1

6

45 to 1

7

85 to 1

8

165 to 1

9

300 to 1

10

550 to 1

11

750 to 1

12

1150 to 1

13

1450 to 1

14

2250 to 1

15

3000 to 1

16

3750 to 1

17

4500 to 1

18

5500 to 1

19

6500 to 1

20

7500 to 1

21

8000 to 1

22

8500 to 1

23

9000 to 1

24

9500 to 1

25

9600 to 1


 
Teaser Payoff
Vegas Mixed Teasers
  Football     
NFL and NCAA 6 pts 6½ pts 7 pts 7½ pts
Arena, CFL, NFL Europe 6 pts 6½ pts 7 pts  
  Basketball     
NBA 4½ pts 5 pts 5½ pts 6 pts
NCAA, WNBA, WNCAA 4 pts 4½ pts 5 pts 5½ pts
2 Teams Pays 10 to 11 10 to 12 10 to 13 10 to 14
3 Teams Pays 3 to 2 13 to 10 11 to 10 1 to 1
4 Teams Pays 5 to 2 2 to 1 3 to 2 13 to 10
5 Teams Pays 4 to 1 7 to 2 3 to 1 2 to 1
6 Teams Pays 6 to 1 5 to 1 4 to 1 3 to 1
7 Teams Pays 10 to 1 9 to 1 8 to 1 5 to 1
8 Teams Pays 15 to 1 12 to 1 10 to 1 8 to 1
9 Teams Pays 20 to 1 15 to 1 12 to 1 10 to 1
10 Teams Pays 25 to 1 20 to 1 15 to 1 12 to 1
11 Teams Pays 35 to 1 25 to 1 20 to 1 15 to 1
12 Teams Pays 50 to 1 35 to 1 25 to 1 20 to 1
13 Teams Pays 75 to 1 50 to 1 35 to 1 25 to 1
14 Teams Pays 100 to 1 75 to 1 50 to 1 35 to 1
15 Teams Pays 150 to 1 100 to 1 75 to 1 50 to 1
 
Special Teasers
Football (NFL & NCAA)
10 pts
13 pts
Basketball (NBA & NCAA)
8 pts
9 pts
3 Teams
Pays
10 to 13
NO
4 Teams
Pays
10 to 11
10 to 13
5 Teams
Pays
11.5 to 10
10 to 11
6 Teams
Pays
13.5 to 10
11 to 10

 

Football
 21pt Teasers
3 Teams 10 to 150
4 Teams 10 to 75
5 Teams 10 to 50
6 Teams 10 to 35
7 Teams 10 to 30
8 Teams 10 to 25
9 Teams 10 to 20
10 Teams 10 to 17
WEBSITE OVERVIEW
Software Provider
ASI: SBR software rating A
BetOnline.com's betting pages are easy to use and fast. Custom advancements including point selling is expected in the near future.
Security Level of Server:
Secure level III socket -128 bit encryption security with fire walls
Website Performance:
Reliability of Site:
 Excellent. BetOnline has a state of the art server facility with what they call "back-ups for the back-ups."
Betting Screens:
TRANSACTION POLICIES
Currencies Accepted:
US Dollars
Methods of Deposits:
  • Visa, Mastercard, Instant Gift card
    min $25, max $1,000
  • Moneygram, Western Union
    min $50, max $2,500
  • Money orders
    min $300, max $9,000
  • Moneybookers
    min $10, max $50,000
  • Neteller
    min $10, max $50,000
  • Moneybookers
    min $10, no max
  • Book-to-book transfer
    min $500, no max
  • Bankwire
    min $1,000, no max
  • Cashier's check
    min $1500, max $24,900
Cost of Deposits:
  • Fees reimbursed for all deposits of $300 or more.
  • Fees for Western Union and Moneygram deposits less than $300 dependent dependent upon amount of deposit
  • Standard Neteller 3% fee covered, but recharged to account if 1x rollover not met before withdrawal request.
  • Methods of Withdrawal:
  • Wire Transfer
    - min withdrawal $100, max $8500
    - same day payout when requested before 1:00 p.m. (ET)
    - limited daily transactions
  • Bank Wire
    - min withdrawal $2,500, $5,000 max per day
    - expect 2-4 day payout
  • Cashier's Check
    - min withdrawal $500, max $2500
    - expect 2-4 day payout
  • Cost of Withdrawals:
  • One free withdrawal every 30 days by check
  • Wire Transfer
    - fees vary according to amount of withdrawal
  • Neteller
    - $15 transaction fee
  • Bank Wire
    - $75 transaction fee
  • Cashier's Check
    - $50 transaction fee
  • eCheck
    - $25 transaction fee
  • Moneybookers
    -no transaction fee
  • Book-to-Book transfer
    -$250 fee
  • LOCATION FACTS
    Location:
    Panama City, Panama
    Date Established:
    2001
    Current License:
    Government of Panama - In good standing
    Phone Numbers:
    Customer Service: 1-888-426-3661
    Local: +507-206-3369
    Fax: 1-800-453-0804
    Hyper Link:

    BetOnline Sportsbook