I have been a small time recreational loser gambler with them for 10 years, and I would have been a loyal customer for 30 more, most likely. But now I am done with them and I warn others about their horrible customer service. I have never bet form than $5 on a horse race in my life. Yesterday for the Breeders Cup - I tried to bet a $3 trifecta box and accidentally bet $300. I immediately called customer service with 10 min before the race went off, the service agent listened - passed on on to the manager and the manager would not allow the bet to be cancelled before the race went off. I have made this request maybe 2-3 times over the last 10 years of betting with them and they always cancelled the piddly $25 bet. Now that it was a .0000001% long shot error bet - they would not allow the bet to be canceled. This is such short sighted business - they have had me donating $ to them for 10 years and now spite a loyal customer that will never use this 5dimes again? They want bad PR - plenty of books to chose from. Truly crazy horrible short sighted customer service.
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so you accidentally pressed zero twice, and then you accidentally confirmed the bet and accidentally entered your password?Comment -
For racebook, you are logged in and don't need to enter the password per bet. And yes, I missed the decimal point of 0.50 and bet 50 per box of a trifecta. The biggest issue is why they would not cancel the bet before it went off when it was an obvious honest mistake. But your sarcastic d-bag comment is appreciated Chili.Comment -
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a lot of complaints about 5dimes constantly. almost all of them are ridiculous. this one is not. i don't see why they would not cancel bet before it went off. if they make a mistake(bad line) they cancel the bets. you would not want constant requests for cancelling bets but give everyone at least 1 a year. mistakes happen on both sides. even without his history of smaller bets they should have cancelled the bet. this thread is making me rethink 5dimes. maybe i should move on too. for a lousy $300 they are willing to screw this person. seems obvious to me what the right thing to do was.Comment -
if you look at the rules for track pools at a house like William Hill, "Once a bet has been transmitted directly into the pool it cannot be cancelled or amended."
bets made physically at the track are pari-mutuel and are payed-out on pool distributions. 5Dimes and other houses are just making lines for the races, but their risk is exposed. once you make a bet at 5Dimes, they might rebalance their book depending on how bets come in, which is why they might not back out of a bet unless it keeps their books in balance (if that's what they do).Comment -
5 Dimes does not make lines for horses
Those are track tote oddsComment -
not make sympathy. i make the same betting for the 150
not the intentionals I make contact them in play and
no advantages on score. theys tells no
is world of big boys. nows I make more the
carefulness!Comment -
bet horses at tvg - can always cancel wagers before they go off just like your at the track. plus tvg pays track oddsComment -
Interesting. I made a similar mistake on the Seahawks/ Rams game last Monday and they let me cancel the play. They told me this would be a one time deal for the life of my account. My bet was voided 10 mins later.Comment -
typical 5dimes, picking and choosing who they want to screw over! Eventually it will just be all of you.Comment -
I'm assuming the trifecta didn't hit then?Comment -
Yeah, thats why I use 5dimes and Bookmaker for just sports.Your far better off using Twinspires or TVG for horse racing as you can cancel your bet at any time before the race.Comment -
i agree with the poster, no reason not to cancel the bet, especially since they are not part of the parimutual poolComment -
You are responsible for your own bets. Even in UK with strict regulation, there is no responsibility on the book for voiding mistakes. Its not because they are "mean" but it would be difficult to implement - all bets would be "pending" if you could cancel them....Comment -
1. Why would you not use a site such as TVG for the ponies?
2. There's zero excuse for fukked up wagers. You have to confirm the bet. You confirmed it, it's your fault. 5Dimes is innocent here, you're just trying to pass the blame to somebody else. Man up for your own mistakes. Don't be so quick to confirm bets in the future. That's what the confirmation is for in the first place - so that chit like this doesn't happen.Comment
