Preparing a complain againt wagerweb

**Russian Rocket** · 09-25-13, 11:05 AM

Originally posted by davidchong

I cant accept his explanation about the issue in my account.

give us more details david

**Smoke** · 09-25-13, 11:12 AM

More details guey

**davidchong** · 09-25-13, 12:25 PM

Opened an account there in August 2013, multiple deposits of $100, finally my account go over 1,3k.
Request a withdrawl for 800, before is proccesed they advise that they offer other product like sports and casino and not only horses.
Ok, fine for me. I lost the remain balance.
Upload few times and balance go over 3k, took two deposits for 800 each and lost remain balance. No advise was received.
Upload again and next one was attached a bonus without my approve but they said that is the standard for international customer every deposit over $100 is attached with a bonus. Ok fine for me, lost that money.
I deposit $50 and balance go over 1k, now here is the issue:

I log into racebook and shows upcoming daytona race 6 bet as normal, i won, race 7 is over and 6 was not payed, went to chat and they said will be done in minutes, got payed, then bet on race 8, won and was graded minutes after race is over, took a break and back to the action, i didnt see the daytona track for late program neither other greyhound track went to chat, the reason was: my access to greyhounds is excluded, bet on horses and harness are accepted. Ok for me, Next day i decided to withdrawl 800 and leave around 200.
Payout was proccesed normally, now after 48 hours they set my account to zero from my side, from they side shows -440, went to chat and after two hours they concluded that those race 6 and 8 has an error payout.

Here is there explanation:
Payouts are set incorrectly because the provider has the wrong card, they run the late card as early card.

Really???, so the guy in charge of the racebook was watching Daytona and using the platform of the late card to take bets as early program, how i know that, when you click on upcoming races and you bet normally and they are paying normally, races are closing in time. I dont know about the later card because management decided to not accept more action on greyhounds after the first card ended.

What you think?? i feel this as a tactic to show me the door...

**747planes** · 09-25-13, 12:27 PM

Winners don't make deposits to square books.

**trytrytry** · 09-25-13, 12:35 PM

david I have some info but you need to send me a PM at another site I guess as you have them disabled here.

**jjgold** · 09-25-13, 12:36 PM

Its a lousy book

I would never send them a dime

**Russian Rocket** · 09-25-13, 12:37 PM

Originally posted by davidchong

Opened an account there in August 2013, multiple deposits of $100, finally my account go over 1,3k.
Request a withdrawl for 800, before is proccesed they advise that they offer other product like sports and casino and not only horses.
Ok, fine for me. I lost the remain balance.
Upload few times and balance go over 3k, took two deposits for 800 each and lost remain balance. No advise was received.
Upload again and next one was attached a bonus without my approve but they said that is the standard for international customer every deposit over $100 is attached with a bonus. Ok fine for me, lost that money.
I deposit $50 and balance go over 1k, now here is the issue:

I log into racebook and shows upcoming daytona race 6 bet as normal, i won, race 7 is over and 6 was not payed, went to chat and they said will be done in minutes, got payed, then bet on race 8, won and was graded minutes after race is over, took a break and back to the action, i didnt see the daytona track for late program neither other greyhound track went to chat, the reason was: my access to greyhounds is excluded, bet on horses and harness are accepted. Ok for me, Next day i decided to withdrawl 800 and leave around 200.
Payout was proccesed normally, now after 48 hours they set my account to zero from my side, from they side shows -440, went to chat and after two hours they concluded that those race 6 and 8 has an error payout.

Here is there explanation:
Payouts are set incorrectly because the provider has the wrong card, they run the late card as early card.

Really???, so the guy in charge of the racebook was watching Daytona and using the platform of the late card to take bets as early program, how i know that, when you click on upcoming races and you bet normally and they are paying normally, races are closing in time. I dont know about the later card because management decided to not accept more action on greyhounds after the first card ended.

What you think?? i feel this as a tactic to show me the door...

yeah get your money out of that book and don't bet there anymore

**trytrytry** · 09-25-13, 12:37 PM

Originally posted by jjgold

Its a lousy book

I would never send them a dime

they are betlegendz now in many ways..they are not lousy anymore..

**Russian Rocket** · 09-25-13, 12:38 PM

Originally posted by jjgold

Its a lousy book

I would never send them a dime

**Smoke** · 09-25-13, 12:38 PM

Sounds fishy

I would say you have a legitimate complaint

**davidchong** · 09-25-13, 12:51 PM

Originally posted by 747planes

Winners don't make deposits to square books.

When a A+ Book give the bailout to a C+, we expect that the book will do better.

**Kaabee** · 09-25-13, 12:54 PM

Originally posted by trytrytry

they are betlegendz now in many ways..they are not lousy anymore..

wasn't aware legendz was unable to process checks.

**davidchong** · 09-25-13, 12:56 PM

Originally posted by trytrytry

david I have some info but you need to send me a PM at another site I guess as you have them disabled here.

rxforum,

**Russian Rocket** · 09-25-13, 12:56 PM

david's got a valid complaint here...fill out SBR complaint form bro

**davidchong** · 09-25-13, 09:26 PM

complain filled. let see how this go

**747planes** · 09-25-13, 09:38 PM

Originally posted by davidchong

When a A+ Book give the bailout to a C+, we expect that the book will do better.

By now you should know that SBR A+ means nothing. pinnacle is the only A+ book. Then Bookmaker gets A. Thegreek and 5dimes gets A-. All others are crap and not really good for solid long term winners. I am sure forums and people will brainwash you against this but what losing bettors say doesn't hold any meaning in this conversation.

**trytrytry** · 09-25-13, 09:57 PM

Originally posted by davidchong

rxforum,

is ur user name there slightly shorter version??

**SBR Forum** · 09-26-13, 09:35 AM

David's claim has been received.

David,

Please provide more details over email so we can effectively mediate your claim. Using the posting forum as a middle-ground isn't going to expedite anything with most shops.

**SBR Forum** · 09-27-13, 03:05 PM

Originally posted by davidchong

Ok for me, Next day i decided to withdrawl 800 and leave around 200.
Payout was proccesed normally, now after 48 hours they set my account to zero from my side, from they side shows -440, went to chat and after two hours they concluded that those race 6 and 8 has an error payout.

The wager was graded incorrectly, but we are told you were paid $800. Once the market was regraded correctly, your balance became negative, which swallowed the 200 available and dipped you negative. Management has said you are welcome to play if you settle what's owed. Doesn't seem to be a freeroll involved here, as you were actually paid out and the grading corrected across the board for all players.

**MBENZ** · 09-27-13, 03:51 PM

Originally posted by trytrytry

they are betlegendz now in many ways..they are not lousy anymore..

They fukkin suck.Site has been locking up for a month when you try to bet.I hope the ahole that shifted us Legends players gets life.

**pjesnik24** · 09-27-13, 04:03 PM

Originally posted by 747planes

By now you should know that SBR A+ means nothing. pinnacle is the only A+ book. Then Bookmaker gets A. Thegreek and 5dimes gets A-. All others are crap and not really good for solid long term winners. I am sure forums and people will brainwash you against this but what losing bettors say doesn't hold any meaning in this conversation.

not really, there are few other a+ sportsbooks like sbo, dafa just to name a few

**davidchong** · 09-27-13, 04:27 PM

I need two answer from SBR or the book, or provider.....

A: Why provider of the racebook activate the evening program and took that platform to take bets when matinee card is underway?.
That caused me to bet into the late program when i am watching and like to bet on the early program, NOT THE LATE ONE.
According with the manager of the racebook my bets now is for the late card.

B. Why provider pays minutes after each races is over. Thats means the operator of the racebook or provider is watching same video as i am seeing from my pc. THIS IS 100% TRUE.

So when i placing bets that day now 2-3 days later, the provider said no!, your bets is for the late program so we have regraded the wagers?... , that day the provider and the player was wrong both are playing in the wrong card?.. JOKE ????

My conclusion: According with the book they used the wrong platform or racecard, as they activated that card as the underway one, With my question 2, I THINK, they should pay under that card, both wrong? the provider and the player?? i dont think so.
I dont know whats go on with the real late card, because management locked my access to greyhounds. I dont have a opinion if really cards are reversed.

I HAVE TO PAY THAT MISTAKE?, WHY NEVER, NEVER THE BOOK WILL ACCEPT ERRORS (THIS CASE THE PROVIDER).

Why book keep saying The wager was graded incorrectly, and said: oh sorry boys we have the wrong card

Waiting for reply of both questions.

Thanks for the attention.

(Sorry wagerweb, i sent emails and you dont answer need to go live chat to notice i sent an email to wait for a reply).

Originally posted by SBR Forum

The wager was graded incorrectly, but we are told you were paid $800. Once the market was regraded correctly, your balance became negative, which swallowed the 200 available and dipped you negative. Management has said you are welcome to play if you settle what's owed. Doesn't seem to be a freeroll involved here, as you were actually paid out and the grading corrected across the board for all players.

I got that email, Management said yes i can play there, but no more greyhounds. Open for Horses, Harness and Sports.

**robmpink** · 09-27-13, 05:08 PM

So other books use this same software. Heritage does, but they don't do greyhounds. If they did, the samething would have happened. It isn't a Wagerweb issue, it was the software. Say Heritage did do greyhounds and this happened. Your responses would be different. No lock Heritage would bend over and give the player the money from the obvious software mistake.

**Bandito97** · 09-27-13, 05:18 PM

This book sucks. Lousy customer service, lines blow and constantly having "technical difficulties"... AVOID

**robmpink** · 09-27-13, 05:28 PM

Originally posted by Bandito97

Can't have a Wagerweb thread without the Wagerweb shill jumping to their defense. Garbage book and everyone knows it.

So it assumed Heritage or whatever other top notch books that use this software were immune to this situation. I don't care what anyone does or doesn't do with them. I'm just explaining a fact. It could have happened at the best book out there using the same software, dummy.

**davidchong** · 09-27-13, 05:35 PM

I absolutely agree with you, the problem or issue is with the software provider and NOT THE BOOK.
First i feel was the book that is kicking me, because of the chain of acts, now, as this develop, looks that the provider is the wrong one.

For me is fine with a book that shows the door when feels someone can beat they, but changing the cards make me furious and angry and move me to post to the public.

Will wait few days how providers answer my questions.....

Originally posted by robmpink

So other books use this same software. Heritage does, but they don't do greyhounds. If they did, the samething would have happened. It isn't a Wagerweb issue, it was the software. Say Heritage did do greyhounds and this happened. Your responses would be different. No lock Heritage would bend over and give the player the money from the obvious software mistake.

**Bandito97** · 09-27-13, 05:44 PM

Originally posted by robmpink

So it assumed Heritage or whatever other top notch books that use this software were immune to this situation. I don't care what anyone does or doesn't do with them. I'm just explaining a fact. It could have happened at the best book out there using the same software, dummy.

Not a dummy, you moron. You jump on every single Wagerweb thread that ever existed to defend them so it's obvious you are connected. How could you possibly be in that much love with this book? Now lose the pathetic picture you got there or is the X over the mouth your way of letting your boyfriend know "not tonight honey"?

**robmpink** · 09-27-13, 05:50 PM

Also not clowning David as he is a well respected horse guy and I could only wish to be the handicapper he is. All I was doing was pointing out it was a software thing and could have happened at any book A or f rating using the same software. Not wagerweb trying to screw David.

**Bandito97** · 09-27-13, 05:58 PM

Originally posted by robmpink

Also not clowning David as he is a well respected horse guy and I could only wish to be the handicapper he is. All I was doing was pointing out it was a software thing and could have happened at any book A or f rating using the same software. Not wagerweb trying to screw David.

Well if you have a point to make, just make it. Don't start with the name calling because it comes right back at you.

**robmpink** · 09-27-13, 06:07 PM

Originally posted by Bandito97

Not a dummy, you moron. You jump on every single Wagerweb thread that ever existed to defend them so it's obvious you are connected. How could you possibly be in that much love with this book? Now lose the pathetic picture you got there or is the X over the mouth your way of letting your boyfriend know "not tonight honey"?

Bandito, lord have mercy on your soul if you thought you were funny in this post. I feel for you. It is like the guy who can't dance. He tries to dance but people look and laugh while he thinks he is a good dancer.

If you understood the situation, you would have had an educated response. Instead you just follow the typical majority response. It is sad when every one in the thread responds that WW blows, sucks donkey dick, etc but don't have a real clue about the situation. David understands it is a software issue. When it happened it is understandable how he thought WW was playing games.

**robmpink** · 09-27-13, 06:10 PM

Originally posted by Bandito97

Well if you have a point to make, just make it. Don't start with the name calling because it comes right back at you.

I'm not a shill. I get nothing from wagerweb in regards to extra benefits or free plays. I've explained before why I like them as much and have agreed with players gripes about them at times. I really don't care if anyone plays there. I'm not trying to sell them. I defend them when I feel it is warranted. That is it.

**Bandito97** · 09-27-13, 06:18 PM

I say they blow and suck donkey dick because I was dumped there by Legends and know first hand from using them. GARBAGE BOOK. My own opinion of course.
Do me a favor and don't feel for me as I'm sure quite a few people will get a chuckle out of it. We're done now.

**robmpink** · 09-27-13, 06:30 PM

Originally posted by Bandito97

I say they blow and suck donkey dick because I was dumped there by Legends and know first hand from using them. GARBAGE BOOK. My own opinion of course.
Do me a favor and don't feel for me as I'm sure quite a few people will get a chuckle out of it. We're done now.

I don't feel for you or anyone else. I could give two shits either way. Your own personal opinion is meaningless in this specific instance. I could see others voicing their usual ww rant prior to the facts coming out. You, however, did the same after the fact. If you don't understand what happened, try not to play follow the leader.

**Bandito97** · 09-27-13, 06:49 PM

Originally posted by robmpink

I don't feel for you or anyone else. I could give two shits either way. Your own personal opinion is meaningless in this specific instance. I could see others voicing their usual ww rant prior to the facts coming out. You, however, did the same after the fact. If you don't understand what happened, try not to play follow the leader.

You want to keep going? Fine. I wasn't referring to this specific instance dipshit. I was just throwing my opinion out on this pathetic book in general and made no reference to this guy's problem with them. I know from personal experience using them that they suck and am entitled to say so. If I want to say it on every Wagerweb thread I am entitled to that as well. So where you get playing follow the leader from that i wouldn't know, but you don't come across as the brightest star in the sky. You started with me by calling me a dummy so you got yours in return. Can't handle it then shut your mouth in the future. Now back the fukk off and let it rest.