Bet365 dont payout my money!!!1945 euros balance!

**benandjerry** · 06-27-13, 04:53 AM

Whats their most recent reply? Are they still investigating?

I would guess the combination of you being located in an area where scam attempts are more common, you used a non-personal way of depositing, along with using a bank account out of your country for withdrawing flagging you account.

I'm not familiar with paysafe but I assume they're like most other prepaid services so cant really see how you can manage any type of fraud with them other than not using your real identity, which I suspect is what they're thinking. I think its fully reasonable to not have kept old used vouchers around for months.

You could try to file a complaint with SBR, they're a sponsor of this place and it'd be in their best interest to get it sorted: http://www.sportsbookreview.com/sportsbook-complaint/

If everything you said is true I you'll probably get paid, bet365 are solid in that department, but they're know to have citizens of eastern europe countries jump through extra hoops.

**daejeon** · 06-27-13, 05:09 AM

paysafe cards are a goldmine for fraudsters, not implying you are one of them. why could you not deposit via that german bank?

**benandjerry** · 06-27-13, 05:39 AM

Originally posted by daejeon

paysafe cards are a goldmine for fraudsters, not implying you are one of them. why could you not deposit via that german bank?

Are you speaking specifically about fake identities when you say that?

If the identity verification is the actual problem you could also get your documents notarized which should help ensuring bet365 of your identity.

**shaunovery** · 06-27-13, 05:40 AM

paysafecards vouchers are a good way of depositing but bet365 insists if you deposit this way you can only withdraw via bank transfer which must be a bank in your country I recently won 4n from them and I received my money within 24 hrs

**meckis** · 06-27-13, 08:29 AM

It is clearly that they suspect money laundering, if you would ask to get money to bank from your country they should pay.

**Anatolbiz** · 06-27-13, 09:16 AM

Originally posted by shaunovery

paysafecards vouchers are a good way of depositing but bet365 insists if you deposit this way you can only withdraw via bank transfer which must be a bank in your country I recently won 4n from them and I received my money within 24 hrs

There is no problem, I`m ready to accept money in the country to which I registered in (Moldova). I notified about this bet365 and I explained why I request withdrawal to Germany. I repeat - I ready and agree to get money in my country!!! I'm ready and I can provide any documents, more than that I can tell you that I have provided my documents for their request. At the moment they cease all contact with me, do not answer me, blocked my account... And I regard it as an attempt to take my money. So I am willing to solve the problem, but I cant see the real help in protecting my rights by the controlling bodies. I wrote about what had happened here in the SBR (complaint) and IBAS. From IBAS I have not received a response. From Matt of SBR I got responce an explanation of why so may come bet365. BUT my money with them, and, as before, it does not justify them. I certainly did not expect this from a solid firm like bet365. Very frustrating. Help please dear friends. Maybe someone else has suffered from their actions, respond please.

**dikefale** · 06-27-13, 11:33 AM

Originally posted by benandjerry

Are you speaking specifically about fake identities when you say that?

If the identity verification is the actual problem you could also get your documents notarized which should help ensuring bet365 of your identity.

Paysafe card could be stolen or something so its basicaly money laundering.
I dont trust any newcomer with some shady case.
Imagine how many people try to defraud books every day. Sometimes books make mistake and suspend some legit account,but thats aboutt.

**Anatolbiz** · 06-29-13, 11:28 AM

Originally posted by dikefale

Paysafe card could be stolen or something so its basicaly money laundering.
I dont trust any newcomer with some shady case.
Imagine how many people try to defraud books every day. Sometimes books make mistake and suspend some legit account,but thats aboutt.

Well, I do not know how to answer you. Who and how is trying to trick them it's not my problem, so I used the to deposit by paysafecard, because this way is absolutely legal and convenient for me and at the same time, available on their website. They adopt this method of payment, it means that it is profitable and is also convenient for them.
Maybe you, too, hacker, since you are using the computer?? Indeed, in recent years because many hackers use computers. I bought and spent my money on these vouchers and now the bookmaker BET365 is trying to take away my money. And yes, in my case they made a mistake. At the moment, no one probably does not engage my problem. Maybe because bet365 is a sponsor of this place.

**Anatolbiz** · 06-29-13, 11:38 AM

Originally posted by benandjerry

Whats their most recent reply? Are they still investigating?

Thank you for your attention.
They last answer was : "We need you to provide us with Paysafe vouchers for deposits made to bet365 from 29th April 2013 to present.

As per our terms and conditions, until these have been provided, we will not be processing any withdrawals. As a security measure, your account has also been suspended." As you see, no investigation, they just closed my account and just decided to assign my money.

Originally posted by benandjerry

You could try to file a complaint with SBR, they're a sponsor of this place and it'd be in their best interest to get it sorted: http://www.sportsbookreview.com/sportsbook-complaint/

I filed a complaint month ago. At the moment, no benefit is unfortunately to no avail.

**Anatolbiz** · 06-29-13, 11:39 AM

Originally posted by meckis

It is clearly that they suspect money laundering, if you would ask to get money to bank from your country they should pay.

They do not respond to my attempts to contact them. ((

**Anatolbiz** · 06-29-13, 11:41 AM

Originally posted by shaunovery

paysafecards vouchers are a good way of depositing but bet365 insists if you deposit this way you can only withdraw via bank transfer which must be a bank in your country I recently won 4n from them and I received my money within 24 hrs

I thought so too, until they froze my money. I'm ready to get my money in my country. Obviously they do not want to withdraw them.

**damnasians** · 06-29-13, 11:49 AM

They've either been flagged up as stolen or Bet365 suspect you of money laundering.

**leetreaper** · 06-29-13, 11:55 AM

Russian scammers...

**damnasians** · 06-29-13, 12:01 PM

Who's Russian?

**leetreaper** · 06-29-13, 12:10 PM

His nick contains a russian name i think

**Anatolbiz** · 07-02-13, 08:48 AM

Originally posted by leetreaper

Russian scammers...

It you about yourself?

**Anatolbiz** · 07-02-13, 08:54 AM

Originally posted by damnasians

Who's Russian?

The better question is who`s scammers in this case? I bought my vouchers. Nobody no said anything to me, until I asked withdrawal. Withdrawal hasn't been yet made. Draw your own conclusion.

**Anatolbiz** · 07-02-13, 09:08 AM

Originally posted by damnasians

They've either been flagged up as stolen or Bet365 suspect you of money laundering.

I understand their motive. But this doesn't apply to me. I am an honest man.

**daejeon** · 07-03-13, 02:07 AM

i asked you earlier - why did you not deposit via your german bank account if you believe your money is safe there?

**Anatolbiz** · 07-07-13, 11:53 AM

Originally posted by daejeon

i asked you earlier - why did you not deposit via your german bank account if you believe your money is safe there?

Excuse me for delay in response. It's simple. At that time, I did not have enough money on my back account in Germany for deposit and I took advantage of payment, which was more comfortable and affordable for me at the moment. An earlier example I used Moneybookers as payment. I did not know why so bet365 will react, I thought that I could be withdraw in any country where I have a bank account. I never did`t think that there can be any problems or concerns from the part of bet365. I can provide any documents on my bank accounts or for my identity verification, I repeat, I am open to dialogue to resolve the issue, because I did not break anything, I am an honest man.

**looneytunes** · 07-07-13, 12:42 PM

Originally posted by Anatolbiz

Thank you for your attention.
"We need you to provide us with Paysafe vouchers for deposits made to bet365 from 29th April 2013 to present.
As per our terms and conditions, until these have been provided, we will not be processing any withdrawals. As a security measure, your account has also been suspended."

have you provided the vouchers that they asked you for? seems like an easy problem to resolve unless they were stolen

**Anatolbiz** · 07-07-13, 02:07 PM

Originally posted by looneytunes

have you provided the vouchers that they asked you for? seems like an easy problem to resolve unless they were stolen

You always save the vouchers that have bought? At least one week??
I have a suspicion that you havent understanding for what has been created such type of payment, and what is convenience. If I knew that I needed to keep it, I would have kept it. They would write in big letters before anyone wants to make a deposit in this way that "Keep your vouchers!" And OK, then everything is clear. Soo, I did`t see any warning.

**cashfarm** · 07-07-13, 02:48 PM

In my experience, when all is clear B365 will payout instantly... I've some problem in past but they always pay me, and usually if they find that they've made an error they will give you bonus money... One time i've received a 1000€ bonus after a settlement error.
Your actions in this events are at least suspiscious, that doesn't mean you're a criminal but i think you can understand the bookie point.
When i've deposit problem or withdrawal problem, i contact the costumer service of the site that have make the payment (ex. moneybookers, or in your case paysafe) and tell them to speack directly with the bookie operator, so i suggest you to try to contact paysafecard helpdesk, and explain what happens. Most important is to give to the site operator the code of the problem bet365 have give you. This is always a good way to get the problem resolved fast.

**bigballa** · 07-08-13, 03:25 AM

yeah i am siding with the mighty 365 here you deposit these paysafe cards from Moldova then want your dough sent to Germany?? that sounds very very fishy, fair enough if you travel for business or whatever to germany why would you create the hassle of someone questioning you about it, i realize you didnt know it would be flagged up but moldova is a very suspect place at best so you would likely have been put under review anyway so they could monitor your actions then to go and ask for the money sent to Germany looks suspect.....moldova is a mighty far way from germany as well not even next door to eachother.....you can understand their thinking, they thinking your laundering the money......woulda thought will work itself out, i agree with you i wouldnt save the vouchers either ...all the best

**SuprMario** · 07-11-13, 03:08 PM

I know that if you make a quick googling on "CC hack" " paysafecard " u will find information about buying codes for a fraction of the price.
If this is working i have though no idea but i know that Paysafecard can be used in fraud quite easy for them who want...
( Not said that this is in this case )

Im also quite sure that Bet365 doesnt close accounts if there´s no reason - yes they can do misstake ofcourse but if there´s a misstake of fraud they will ofcourse not let the payout go through...

**drpepperrr** · 07-11-13, 03:42 PM

Bet365 just want to see that the Paysafecards used are not stolen and were bought by you. That is all. And if you cant provide those then unfortunately your money is lost.

If you havent got the voucher receipts anymore, the only thing you can do is to get in contact with Paysafecard and try to sort it out. For example let Paysafecard get in contact with Bet365 or go to the shop where you have bought the Paysafecards, usually they got a copy of the paysafecard voucher. At least its here in the UK with U-kash that the shop gets a copy as well.

**Anatolbiz** · 09-09-13, 10:11 AM

@SuprMario "Sorry for delay. Yes, of course, here is mistake. I provided all information that I have, explanations, documents.. I not new customer..SO.."

**Anatolbiz** · 09-09-13, 10:17 AM

@drpepperrr "Hm... I like this logic. Then, by your logic, all negros slaves, because they are black and born of slaves. If you are not white then you are black .. Wonderful! And if I gave them as a gift, I also had to ask for checks!? I do not have to keep a check, ok? If I have to do is show me the rules of use. I never saw the warnings, despite the fact that I have already made a deposit is not the first time. And do not breed here demagoguery, I paid my money .."

**Anatolbiz** · 09-09-13, 10:23 AM

It never got off the ground. Perhaps because bet365 are also relevant to this forum. In any case, I wrote here in hopes of finding support from the other players and to warn (save) them from the troubles faced by me. I hope and believe that this forum is read by the guys from bet365. Please, return my money! I normally ask you, I'm more lost than made withdrawal, once again, please give me back my money!

**cutter2225** · 09-09-13, 01:21 PM

Originally posted by drpepperrr

Bet365 just want to see that the Paysafecards used are not stolen and were bought by you. That is all. And if you cant provide those then unfortunately your money is lost.

If you havent got the voucher receipts anymore, the only thing you can do is to get in contact with Paysafecard and try to sort it out. For example let Paysafecard get in contact with Bet365 or go to the shop where you have bought the Paysafecards, usually they got a copy of the paysafecard voucher. At least its here in the UK with U-kash that the shop gets a copy as well.

Have you attempted what was mentioned in the above post? I'm sure its tough but attack it one step at a time. You've stated you sent Bet365 your ID for verification, ok that's step 1. The next thing is to follow dr peppers advice. Try and track down proof that you purchased the paysafecards. I'm in Canada and I use Bet365 only for certain in-play options I can't get elsewhere and when I need to fund my account I do it using UKash vouchers. I purchase them at 2 or 3 different locations and I know each one keeps a copy of the transaction. I'm not sure exactly how Paysafecards work but i'm presuming it's not that different so I'd suggest you look into it.

I'm not suggesting you are a scammer but from your posts this is what I get...You signed up from a country that immediately raises flags, not your fault but is a fact in the offshore betting world. You requested your withdrawal to a bank in a country 2000km away, raising more flags. You also stated you can't remember the amount of your deposit which on its own isn't unreasonable but when added to the already sketchy details involved, I really can't say I blame 365 for being suspicious. I hope you manage to obtain the paysafecard info they require and get paid but I'm thinking this won't have a happy ending for you.

**bettingstation** · 09-09-13, 08:16 PM

you should report it to sbr...

**damnasians** · 09-09-13, 08:34 PM

What do you think SBR will do?

**onemoregoal** · 09-09-13, 08:49 PM

Originally posted by Anatolbiz

@drpepperrr "Hm... I like this logic. Then, by your logic, all negros slaves, because they are black and born of slaves. If you are not white then you are black .. Wonderful! And if I gave them as a gift, I also had to ask for checks!? I do not have to keep a check, ok? If I have to do is show me the rules of use. I never saw the warnings, despite the fact that I have already made a deposit is not the first time. And do not breed here demagoguery, I paid my money .."

What the hell does this mean?
Is it a rap? Is the Moldovan rappping? What is this?

**el dinero** · 09-19-13, 07:14 AM

Bet 365 is listed on the paysafecard homepage and they have a promotion running with them,
so if they would be scammers they wouldn`t do business with them.
As for those vouchers, you really better contact their helpdesk there, there must be a way they can sort that out.
I use Psc all the time and i never had a prob with any Platform that accepts it. I really think the fact that you have a german account
is the thing that causes the trouble. There has been more attempts of fraud in the prepaid sector, so i think they just want to verify your
details, as said by drpepperrr.