A couple days ago I moved to Legends (was previously at Heritage, regret leaving them). Right off the bat I was very dissapointed with their website layout/interface. Very confusing to navigate, not many perks. Was surprised they don't have a transaction history, or anything to tell you how much money you are up or down on a given day or week. Very plain jane.
I first got irritated today when I was playing the Knicks game. My account balance was off by a good amount. No idea why. I had a few bets in, so maybe they forgot to grade a win. They eventually fixed it after being on the live chat with them for several minutes.
Now here's where I get really irritated. I placed a bet on Spurs -3 2H. I leave the house and come back to see the Spurs indeed covered the 2H spread. My wager is no where to be found. I call them and ask them about it. They say I need a ticket confirmation #. I place about 5-15 bets a day, and I've been betting for almost 3 years now and I've never even though about writing down the ticket #.
It wasn't a big bet, so I tell them that I'd just rather be refunded my money, and take my business elsewhere. I currently have $875 in my account right now. I tell them that they can keep whatever I won off the freeplay, I just want my money back. They go on to tell me that if I want to forfeit the rollover and be payed out, they'd subtract the entire FP I received from my bonus (875-335=540).
I'm not sure what the rules are. But that seems very unreasonable. I was willing to meet them in the middle. All I wanted was my $750 back, I even said they don't need to reimburse me for the ** fee that they put in my account. Is this too hard to ask from an A+ sportsbook? I joined 2 days ago, I just want my money back. Instead they insist in taking my current balance and subtracting the entire free play from it (when in fact I barely won anything off the free play).
Regardless, I'm very disappointed with them. There customer support was not helpful. There website interface is very poor in my opinion, and they've had tickets disappear on me. I'm not doing the payout because I don't want to get screwed with their awful offer. I'm going to just stick it out until the 5X rollover is finished and then leave and never come back.
Anyone else have problems with Legends? I've now played at Bodog, BetJamaica, Heritage, BetIslands, and JustBet. Never had a problem with any of my sportsbooks until I joined Legends 2 days ago.
I first got irritated today when I was playing the Knicks game. My account balance was off by a good amount. No idea why. I had a few bets in, so maybe they forgot to grade a win. They eventually fixed it after being on the live chat with them for several minutes.
Now here's where I get really irritated. I placed a bet on Spurs -3 2H. I leave the house and come back to see the Spurs indeed covered the 2H spread. My wager is no where to be found. I call them and ask them about it. They say I need a ticket confirmation #. I place about 5-15 bets a day, and I've been betting for almost 3 years now and I've never even though about writing down the ticket #.
It wasn't a big bet, so I tell them that I'd just rather be refunded my money, and take my business elsewhere. I currently have $875 in my account right now. I tell them that they can keep whatever I won off the freeplay, I just want my money back. They go on to tell me that if I want to forfeit the rollover and be payed out, they'd subtract the entire FP I received from my bonus (875-335=540).
I'm not sure what the rules are. But that seems very unreasonable. I was willing to meet them in the middle. All I wanted was my $750 back, I even said they don't need to reimburse me for the ** fee that they put in my account. Is this too hard to ask from an A+ sportsbook? I joined 2 days ago, I just want my money back. Instead they insist in taking my current balance and subtracting the entire free play from it (when in fact I barely won anything off the free play).
Regardless, I'm very disappointed with them. There customer support was not helpful. There website interface is very poor in my opinion, and they've had tickets disappear on me. I'm not doing the payout because I don't want to get screwed with their awful offer. I'm going to just stick it out until the 5X rollover is finished and then leave and never come back.
Anyone else have problems with Legends? I've now played at Bodog, BetJamaica, Heritage, BetIslands, and JustBet. Never had a problem with any of my sportsbooks until I joined Legends 2 days ago.
