Canbet complaint :(

[Alko26]

Not any reply from SBR staff here and in email still, Canbet processed my withdraw without part of Bonus (!!??)
and they took fee I'm not sure how much because I have in another currency MB but I will find out that with SBR helping

[wannabet]

Wow! LOL I saw this thread a few days ago, didn't really read it, but then I just realized today they screwed me with the same thing (maybe their English is different than American English-- their only excuse). Sorry have not read this whole thread, but I will note they did the same thing to me.

I put in $200. The PLAYER offer said bet through your initial deposit once, get a 20% bonus. I bet through $200, they put in the $40 bonus. The offer then said, bet through your bonus 3 times, you can withdraw the bonus. I bet through three times.

Now they said, you don't bet on your bonus unless your cash balance is zero. the only way to get a cash balance of zero is to lose everything (as the initial poster said.

I believe the advertisement was faulty, they said bet through your account once to claim the bonus. I did that. then I bet through another $120. They say I have not bet on the bonus at all.

Canbet should be downgraded from A-. This is a dishonest offer on their part. I believe it is knowingly misleading to entice customers. Very disappointing. I'll get over it, but I feel I have been duped twice by them. Once losing on the shortened world series game and now this. They are definitely just there to make money, which I'm sure I should have known from the beginning.

[Santo]

What was the World series situation?

[wannabet]

only $5, which I got back in a poker freeroll they offer to all customers.

The game was ruled that Tampa lost even though the game was suspended at a score of 2-2. This is a playoff game that will not be called complete after 5 innings. Furthermore the betting rules do not even correlate with MLB rules on regular season games. I asked if I could be given a push, they would not give it back. Other places have refunded these bets I believe. I think they could have been nicer to rookies (squares).

[durito]

only $5, which I got back in a poker freeroll they offer to all customers.

The game was ruled that Tampa lost even though the game was suspended at a score of 2-2. This is a playoff game that will not be called complete after 5 innings. Furthermore the betting rules do not even correlate with MLB rules on regular season games. I asked if I could be given a push, they would not give it back. Other places have refunded these bets I believe. I think they could have been nicer to rookies (squares).

where?

that's a standard rule and that's how it was enforced everywhere. i lost on it.

[wannabet]

I think several places gave pushes to at least some customers. I have read that, but I don't know where. Also I believe ESPN streak for cash pushed the game, and the million dollar winner had Tampa bay in his 6th pick.

I understand how the rule was enforced, I believe they have the funds to give a push, especially on small wagers.

[Dark Horse]

Canbet is a very solid book with a long standing reputation. I too would like to see this situation clarified, but there is no way this book is out to cheat players. Nor are they uptight about bonuses. They used to hand out 10% reload bonuses every Thursday. If they have changed their policy to a bonus that only goes into effect when the balance reaches zero, there's probably a good reason. They've been targeted by bonus scammers before, and, if I remember correctly, had to ban players from Israel because of bonus scamming. If a lot of people jump on the same bonus, and then just play off the accounts against each other, what are you going to do? Not saying that this happened here, but just that I've always known Canbet as stand up as well as generous.

[durito]

I think several places gave pushes to at least some customers. I have read that, but I don't know where. Also I believe ESPN streak for cash pushed the game, and the million dollar winner had Tampa bay in his 6th pick.

I understand how the rule was enforced, I believe they have the funds to give a push, especially on small wagers.

So, they should break the rule and give a push out to the people that bet $5, but those of us that bet 1000x that are shit out of luck?

I am not aware of a single offshore book that graded this anything but a loss.

[wannabet]

Dark Horse: Now looking into Pinnacle's bonus offer, if they are the same way (have to go bust before you can claim your bonus) then it is just the standard rhetoric they use, but it is still knowingly misleading. They want to entice us and take our money. I'm no better than that, but I would hold upstanding business like that to a higher standard.


durito: If you bet $1000 on the game, then that is why I can't get my push because maybe they really couldn't afford that with potential legal repercussions if the refund some small wagers. Perhaps the person who said he was given a push was yankin' my chain. I didn't not press the issue with him.

[durito]

durito: If you bet $1000 on the game, then that is why I can't get my push because maybe they really couldn't afford that with potential legal repercussions if the refund some small wagers. Perhaps the person who said he was given a push was yankin' my chain. I didn't not press the issue with him.

It was a World Series game. There were hundreds of millions of dollars wagered on it.

[wannabet]

It was a World Series game. There were hundreds of millions of dollars wagered on it.

given that the game was actually completed at a later date, they should not have graded it in the way they did. Furthermore, it was dishonest to take more action on the resumed game. Tampa bay lost the game to bettors twice. That's b.s. what they said to me "the second half of the game" that doesn't even make sense if you know anything about baseball.

[Dark Horse]

Dark Horse: Now looking into Pinnacle's bonus offer, if they are the same way (have to go bust before you can claim your bonus) then it is just the standard rhetoric they use, but it is still knowingly misleading. They want to entice us and take our money. I'm no better than that, but I would hold upstanding business like that to a higher standard.

I haven't followed the latest bonus developments so I wouldn't know. There are plenty of books where integrity is a problem. To the best of my knowledge Pinnacle and Canbet are not among those books. Until I hear evidence to the contrary, I trust these books more than I would any bank.

It is difficult to form a clear picture in this case of what really happened, and all I can do is try to connect the dots between what I do know of Canbet:
- a (past) generous bonus program,
- them being forced to exclude a country from bonuses (in other words, organized bonus scamming),
- and now having to change their bonus structure.

Does a first class book start a bonus program to change its qualifications in midstream? I don't think so. That seems to be a situation that is forced upon them. As always, a few cheaters can mess it up for the rest of us. I would be concerned if a retroactive situation applied to a bet. But it does not. (not going into that WS situation, as it is not Canbet related).

Still don't know what currency we're talking about. Do I not know that currency, or is mention of the currency being avoided on purpose?

[durito]

given that the game was actually completed at a later date, they should not have graded it in the way they did. Furthermore, it was dishonest to take more action on the resumed game. Tampa bay lost the game to bettors twice. That's b.s. what they said to me "the second half of the game" that doesn't even make sense if you know anything about baseball.

They graded it properly per the rules in effect at every single sportsbook in the world. Breaking the rules would open up all sorts of issues.

[homework2004]

Alko26 is 100% correct. Canbet are a group of sharks, I have already submitted my complaint to SBR. I also submitted an official complaint to Canbet which was basically ignored.

My account was opened from the UK and we are definitely not on the banned country list!

I had something very similiar. I met the wagering rules but when it came to requesting a withrawal i was informed that the bonus [which was a paltry £30] would be revoked. This was definitely NOT in the Terms and Conditions when I signed up and when I told them this they told me that they changed the Terms and Conditions and that the management had every right to do this-this sportsbook is a disgrace.

I was told that the only way to get the bonus was that my account would have to be at zero [i.e. have zero winnings]. As a withdrawal is not allowed the only way to get a bonus is to lose everything and the account must stand at zero.

In the end I just withdrew my winnings and put this experience down to a bad dream!

I found the staff at Canbet to be incredibly rude, unhelpful and inflexible. I think that their rating should definitely be downgraded at least to a B [and that is being generous].

ho4

[Dark Horse]

That didn't take long.

[wannabet]

durito: I will agree with you, especially if it was graded exactly as you claim everywhere in the world. I know that a lot of big places did grade it that way. Certain contest, however, did not notably ESPN streak for cash million dollar contest. ESPN had articles on their site about vegas grading it a loss for T.B. to my chagrin.

Dark Horse: I am in conversation with Canbet, I may be wrong, and I will post an update to my situation.

[wannabet]

currency unfortunately is CAN$$, which I live here now for a year, my money is worth less than my US $$.

[wannabet]

Okay, they definitely changed it, but that's not the real issue on my end. I think I was way off regarding the volume you would need to bet to meet any bonus requirements. I read the thread, and I think you guys were talking about it with the glich thing and the 150k to get 300. Still not positive, but I am waiting for confirmation from them that I understand it now. If anyone knows, and can explain it, would you just have to bet a hell of a lot more dollars than you put in? Kind of seems like bullshit, but I'll just know the bonuses don't mean anything in the future.

[thedandy2]

Canbet agreed to abide by the original rules within 8 hours of a complaint being lodged with sbr- I am not sure if it was sbr that actually did the trick? But great.

It is still a credibility issue.

they definitely changed the terms and then tried to impose them retrospectively.

Dark horse- your unshakable belief in canbet is based on ancient history, not recent history. They seem to be having some issues at the moment.

[HeeeHAWWWW]

Used to be such a good book - top asian lines, regular bonuses. Now they do neither.

[Alko26]

Me: yes but rules was chenged during rollover its unacceptable
Andrew: 8. General
Andrew: 8.1 Amendment
Andrew: 8.1.1 The Sportsbook may, without notice to you, amend, alter, delete, interlineate, or add to (“Changes”) these Terms and Conditions, the General Betting Rules, the Rules of Play or the Promotional and Competition Rules at any time whatsoever.
Andrew: 8.1.2 These Changes shall become effective, and you shall be bound by these Changes, immediately upon their posting on the Sportsbook website.
Andrew: 8.1.3 You agree to regularly review these Terms & Conditions, promotion or competition-specific Terms and Conditions, and the Rules of Play regularly in order to assess whether any Changes have been made.


So no chance to get back money? I'm very disappointed, booki e with A can chenge rules during promotion?

If every bookie would to this same it would be totally ridiculous, absurd, every bookie will change their rules duriing bonus rollover!!!

even bookie with C D don't do this kind of trick!!!

and Why SBR silent in this case??? why?

[wannabet]

<<Fees
Canbet does not charge customer for processing direct bank transfers.>>

Now I'm guessing there will be a fee when I have my account emptied back into my bank. They don't charge a fee, but their bank will charge a fee. LOL I paid $15 to transfer into the account. Now I will have to be charged $15 to take it back out.


and there is a typo on their page. it should say "customers" it says "customer". that is their one sentence on the issue, and they can't even get it right.

[fiveteamer]

Wow, these guys seem f'king classless and sleazy.

[wannabet]

Final comment, I don't know if you all have it figured out. All it is, you can't get your bonus unless you lost your deposit.

[Dark Horse]

Dark horse- your unshakable belief in canbet is based on ancient history, not recent history. They seem to be having some issues at the moment.

Maybe so. But a little bonus issue about a few dollars doesn't shake my confidence. I'd love to hear the background story, though. What made them change the bonus payout rule in midstream (clearly not acceptable towards honest players)?

[wannabet]

Final comment, I don't know if you all have it figured out. All it is, you can't get your bonus unless you lost your deposit.

Okay, I finally figured out how I think bonuses work. Can you experienced players please tell me if I"m right now? Say I had 200 cash and 40 bonus. I have to risk that 200, then I can risk the 40 (which is basically a free bet x 6) then if you win your bonus bet, you get the winnings, but you don't get what you risked.

I was lost on the fact that you have to have your entire balance at risk at one point. I was trying to nickel and dime my way up, but you have to play your whole account balance at one time, and you just have to risk everything, not necessarily lose everything. It never occurred to me, I'm going to put in 200, I'm going to just put it all at stake immediately. Let me know if you think I'm on the right track.


Actually, I don't even know if that's right... never mind.

[Dark Horse]

From what you describe it sounds like a 20% free play with a 6x rollover. In the past bonuses used to be cash, but most books have gone off that and now offer free plays (the difference being that you only keep the winnings from the free play).

If it's a 6x rollover and you deposited 200, then the rollover (total amount risked, or, in some cases, total amount to be won) would be 1200, or 6x (200+40) = 1440 depending on bonus requirements.

You should not have to wager your balance at once, nor should your balance have to reach zero in order to qualify for a bonus (but that seems to have changed). In my opinion bonuses are no longer worth the trouble. I would forget about bonuses and instead focus on low juice. Canbet is a good choice in that regard.

[wannabet]

Dark Horse,

I don't know, I am continually making up things to try to make this thing make sense (I am only more confused by the idea that they changed the rollover requirements).

They did say that it was a cash bonus. I remember that from the advertisement. I do not have any idea how to bet on the bonus, but they say something about having a cash balance of zero to bet on it. They, however, did not commit when I said that means I have to lose everything on the deposit first. Maybe I do have to lose everything.

I can't figure out if my quarrel should be with canbet, or if their bonuses are just standard bonuses, and you roll them over like any regular cash bonus would be rolled over. Maybe it is just that canbet is garbage, and they are the only ones who make you have to lose your cash balance before you can use your cash bonus.

Canbet also stopped responding to my emails promptly. I do not think I was rude, but I may have hazard incorrect guesses as to how to turnover their bonuses. If it is simply, I have to risk 1440 in bets, I do not think that is the case here.

[Alko26]

Why SBR not comment? no reply on email, or at least here?

[wannabet]

If you know something about math, maybe you can help me figure it out. I am trying to pinpoint the problem. I believe the original poster is correct that you have to lose everything.

They said you do not bet on your cash bonus unless your cash balance is zero.

<<Please note that you still need to bet through a total of CAD 237.60 before withdrawing the bonus.>>

<<you have to turn over 40 x 6 = 240.>>


How have I bet through 2.40 if my cash balance was never zero? How have I bet through exactly 1% of 240 if my cash balance had never come close to reaching zero?

I am getting angry because I can't figure out every last detail. I no longer care about the bonus, which I am 90% you would have to lose deposit to get the bonus.

[Dark Horse]

It looks like they want you to bet your deposit once before withdrawing. This is quite standard, especially if they picked up the transfer fee.

I would just e-mail them with your different questions.

Anyway, your money is safe with Canbet. And you play there for low juice. This is anything but a scam book. As to bonuses, my impression, and it is nothing more than that, is that Canbet had to revoke or rethink its own generosity because of bonus scamming. The rule that they can change a bonus program in midstream seems focused on that. But I can see how you could read ulterior motives into it.

[wannabet]

bah, no, now you are way off.

[HeeeHAWWWW]

Anyway, your money is safe with Canbet. And you play there for low juice.

What low juice? Their odds are terrible.

[Dark Horse]

Maybe. I have an impression of Canbet that goes back years. You deal with them for the first time. My experience leads me to trust them. Your experience leads you to distrust them.

Based on my experience, not yours, I'm giving them the benefit of the doubt where it comes to a sensitive issue as changing bonus rules in midstream. I'm 100% against retroactive action by a book. But retroactive action in relation to bonuses is not the same as in relation to bets. Canbet probably made a mistake, but it doesn't undermine my trust in them. Instead, I wonder why they acted in this way. And I still don't know that.

[Dark Horse]

What low juice? Their odds are terrible.

Sure..

http://www.sportsbookreview.com/Best+Reduced+Juice+Sportsbooks/default.aspx