A DSI Freeplay Issue (Waiting for Response)

**Kaabee** · 09-21-12, 05:35 PM

when i got my $50 super bowl freeplay, i didn't have the option of what to place it on. it went on the super bowl automatically.

**SBR Lou** · 09-21-12, 05:38 PM

If this freeplay was given as a special to players, and intended to not be placed on anything except X, then I don't think you have an argument. But, that's just going based on what you laid out in the post.

Let us know what dsi says and we'd be happy to follow-up for clarification if you are not satisfied with the response.

**Hilljacademics** · 09-21-12, 05:39 PM

It gave me the option to place it on any game. Hell, I thought they were being generous.

**Hilljacademics** · 09-21-12, 05:56 PM

It shows that the freeplay was added on 9/13 @ 10:12am under the heading: Superbet Free Superbowl Wager, Restrictions apply, 5X RO $50
(this did not show up until following morning when I checked my history and saw the bet was cxld).
My point is that I was allowed to post a play on the under 51 for that game, the result was a win, then taken down after the fact. Why should it take 33 days for placement of a promo bet by an A+ sportsbook? DSI could easily have automatically applied this without showing a $50 freeplay credit to my account, therefore would not have even had the option to place a FP bet in the first place. I think that's a valid argument, indeed.

**Hilljacademics** · 09-21-12, 08:23 PM

*3 hours after first contact, I tried my 1st follow-up:

Please wait for a site operator to respond.You are now chatting with 'Zoe'
Zoe: Welcome to our Live Chat Department, my name is Zoe. How may I be of assistance?
XX------: Hello. Is Rachel still available?
Zoe: For security reasons, will you please confirm your password?
XX------: %^&*(#
Zoe: Than you Mr ******
Zoe: Rachel has finished her shift for today, but I would be more than glad to assist you...
XX------: OK. This was from earlier: I received a freeplay of $50 last week, which I placed on CHI/GB under total. The bet had won, but then was cancelled due to the superbet promo. Can I please receive at least some compensation for the bet that won? Rachel had told me to email freeplay@betdsi.com, which I did @ 5:59 pm EST, and have not received any reply.
Zoe: I see, allow me to explain you that the people in charge of that email address and fixing this kind of inconveniences work From Monday to Friday ( 18:00 )
Zoe: It means that your email will be replied after this coming Monday!
XX------: Is there anything you can do?
Zoe: We need to wait...
Zoe: May I assist you with anything else?
XX------: I reckon not. I think I may be wasting my time, but I'll wait until Monday for confirmation.

And so I wait.......will follow-up Monday with their verdict.

**BigDaddy** · 09-22-12, 08:57 AM

they did the same thing with my account

put the $50 in as FP money and placed the bet later that day on the team that i had picked.

it didn't make much sense to do it that way.

would have made more sense to just enter the play when crediting the money.

but i also understood what it might be for so i didn't bet it like i'm sure some here did.

you can't throw a $50 FP into most people's account and not expect them to use instantly around here.

lol

**MBENZ** · 09-22-12, 09:06 AM

Originally posted by Hilljacademics

It shows that the freeplay was added on 9/13 @ 10:12am under the heading: Superbet Free Superbowl Wager, Restrictions apply, 5X RO $50
(this did not show up until following morning when I checked my history and saw the bet was cxld).
My point is that I was allowed to post a play on the under 51 for that game, the result was a win, then taken down after the fact. Why should it take 33 days for placement of a promo bet by an A+ sportsbook? DSI could easily have automatically applied this without showing a $50 freeplay credit to my account, therefore would not have even had the option to place a FP bet in the first place. I think that's a valid argument, indeed.

That promotion was for superbowl.You had to pick NFC or AFC.Risking 0 to win $43.48.

**Hilljacademics** · 09-22-12, 05:50 PM

Thanks to BetDSI Relations:

I will give you a choice on this. You can take the Bears/Packers play and it will be combined with your total start up bonus package carrying the 10x (deposit + bonus) roll, or you can keep the $50 freeplay applied to your Super Bowl wager which carries a simple separate 3x rollover once it grades. Let me know how you would like to proceed.

Cheers,

BDR

I will choose the 3x rollover freeplay. I appreciate your help.

No problem. Let me know if I can be of further assistance.

**WilliamHell** · 09-24-12, 05:01 AM

Is this company a big company ?

The fact they ask for your password as the security question is very disturbing.

**Easy-Rider 66** · 09-24-12, 07:40 AM

Originally posted by WilliamHell

Is this company a big company ?

The fact they ask for your password as the security question is very disturbing.

I do not like that either, but some other books do the same thing.

**chachi** · 09-24-12, 07:43 AM

Originally posted by WilliamHell

The fact they ask for your password as the security question is very disturbing.

Is why I have always refused to use most of SBR's highly ranked books, which all require this.

Zero account security and occasional stories of clerks getting up to no good ...