I had a horrible situation at a ToysRUs this season too. My wife and I were at walmart to buy my son that little Razor Drifter gokart. We noticed online that ToysRUs was having a huge sale and it was about $40 cheaper over there (worth the drive). When I got there I noticed the price tag said $319.99 rather than the $279 as advertised online. I went to the counter and showed them the online price. All the lady told me was that they dont match online prices. My wife found it in their catalog listed at $279 so she said, oh, ok... then I guess its 279.
On that particular day, pretty much EVERYTHING was very cheap. It was actually a good sale day. Nothing was marked on sale and they werent interested in telling you the real price.
I went back to the counter with some Green Truck that talks and dances. I asked what the price was, and she said "Since it is not in the catalog it is whatever is listed" Finally I asked her, "would you please just ring it up for me so I can see?" She told me, "I guess, but you can go over there we have price checks on the aisle." I replied, "Please just ring it up." She rang it up and it was $15 cheaper than the price said.
Then I asked if they had the "Moondough Farmyard" set. She said, maybe - it will be over on the hardwood floor section somewhere.
After about 15 minutes of searching without seeing a helper, i finally found it.
On the way to the register I saw a little karaoke machine that I thought my nephew would like. I knew it was on sale, so I did the right thing and went to the Price check area. The damn price check area told me "Originally $89.99" - thats it, not what it was currently for sale for. My wife just dropped her head and put it back. ToysRUS beat us that day.
On most days I would have left out of principle, but I just wanted to get my shopping done. That was the first experiece that left me wanting to write a corporate letter. Not because I was upset, but if I ran a company I would want to know if my workers were pissing away thousands of dollars by having things improperly marked and being completely unhelpful.
On that particular day, pretty much EVERYTHING was very cheap. It was actually a good sale day. Nothing was marked on sale and they werent interested in telling you the real price.
I went back to the counter with some Green Truck that talks and dances. I asked what the price was, and she said "Since it is not in the catalog it is whatever is listed" Finally I asked her, "would you please just ring it up for me so I can see?" She told me, "I guess, but you can go over there we have price checks on the aisle." I replied, "Please just ring it up." She rang it up and it was $15 cheaper than the price said.
Then I asked if they had the "Moondough Farmyard" set. She said, maybe - it will be over on the hardwood floor section somewhere.
After about 15 minutes of searching without seeing a helper, i finally found it.
On the way to the register I saw a little karaoke machine that I thought my nephew would like. I knew it was on sale, so I did the right thing and went to the Price check area. The damn price check area told me "Originally $89.99" - thats it, not what it was currently for sale for. My wife just dropped her head and put it back. ToysRUS beat us that day.
On most days I would have left out of principle, but I just wanted to get my shopping done. That was the first experiece that left me wanting to write a corporate letter. Not because I was upset, but if I ran a company I would want to know if my workers were pissing away thousands of dollars by having things improperly marked and being completely unhelpful.