I want to share my experience and with a bookmaker (Malta class #2 license) which I made first and only deposit at 5/3/2017 (very early in morning) I also want to ask you what you think I should do... Sorry for formatting problems, but seems normal lines breakes are removed - and my HTML linebreaks got removed as well
When you deposit and get a bonus at the bookmaker they give you a (depost+bonus) * 8 rollover requirement to fullfill in 30 days. They also have various other quite standard requirements like max 50euro per bet + max per game.I deposited 834.06 DKK and after activating bonus my new balance became 1251.09 DKK (around 166 euro) as visible at any page at top when logged in which means rollover requirements becomes 10008.72 DKK. So far so good.
I started setting bets. Since my account is in DDK I limited myself to 300DKK per bet - well below their max 50euro per bet limit.
However, already after 4 bets placed and 2 bets resolved I discovered *current* wagering requirements stated 11393.72 DKK - I am not sure if it happend after two first bets were resolved or if it was so from the beginning. The orignal wagering requirement of 10008.62 is also listed.
I originally on signup thought all money essentially became a kind of bonus money since they describe bonus and deposit get combined with an 8x rollover - I only inserted money once, so when I could see my total balance at top it reinforced my impression.
I am now wondering if part of the *initial* problem was because when placing my first 4 bets through their system - one of them had sliently drawn money from deposit balance + drawn from money bonus balance. (It may be the bookmaker punishes that? meaning one would have make sure to bet in away on the penny, so a bet never draws from both balances at the same time)
Anyhow problem is worse than the above. I have since then placed and resolved many bets from pure normal balance (bonus balance gone bust) - but without rollover wagering making any progress...
I reported the issue to the bookmaker first time Sunday 5 March 11:07 PM
They are still stating they will get back to me when the issue has been investigated... And while I understand, I only have 30 days in total to pass wagering So I asked them if:
However I have not received any response on this even after asking repeatedly many times. I have no problem if the issue takes more time to resolve, but I would like answer if I should continue betting or if they will extend the wagering period after fixing the issue.
What is the best way forward? As such support does answer, but they just reply they are still looking into it. Am I being an unreasonable pest? When should I push again for a solution or clarification? Or should I simply continue betting, so they can not later claim wagering was not met within 30 days?
When you deposit and get a bonus at the bookmaker they give you a (depost+bonus) * 8 rollover requirement to fullfill in 30 days. They also have various other quite standard requirements like max 50euro per bet + max per game.I deposited 834.06 DKK and after activating bonus my new balance became 1251.09 DKK (around 166 euro) as visible at any page at top when logged in which means rollover requirements becomes 10008.72 DKK. So far so good.
I started setting bets. Since my account is in DDK I limited myself to 300DKK per bet - well below their max 50euro per bet limit.
However, already after 4 bets placed and 2 bets resolved I discovered *current* wagering requirements stated 11393.72 DKK - I am not sure if it happend after two first bets were resolved or if it was so from the beginning. The orignal wagering requirement of 10008.62 is also listed.
I originally on signup thought all money essentially became a kind of bonus money since they describe bonus and deposit get combined with an 8x rollover - I only inserted money once, so when I could see my total balance at top it reinforced my impression.
I am now wondering if part of the *initial* problem was because when placing my first 4 bets through their system - one of them had sliently drawn money from deposit balance + drawn from money bonus balance. (It may be the bookmaker punishes that? meaning one would have make sure to bet in away on the penny, so a bet never draws from both balances at the same time)
Anyhow problem is worse than the above. I have since then placed and resolved many bets from pure normal balance (bonus balance gone bust) - but without rollover wagering making any progress...
I reported the issue to the bookmaker first time Sunday 5 March 11:07 PM
They are still stating they will get back to me when the issue has been investigated... And while I understand, I only have 30 days in total to pass wagering So I asked them if:
- I should continue betting
- If I should stop betting and they will extend the period after fixing the issue
- I have also offered we could resolve wagering requirements manually (i.e. I track it myself and then let them, know when done so they can confirm)
However I have not received any response on this even after asking repeatedly many times. I have no problem if the issue takes more time to resolve, but I would like answer if I should continue betting or if they will extend the wagering period after fixing the issue.
What is the best way forward? As such support does answer, but they just reply they are still looking into it. Am I being an unreasonable pest? When should I push again for a solution or clarification? Or should I simply continue betting, so they can not later claim wagering was not met within 30 days?
and still no yes/no or any kind of answer if we just can track manually or not.
