Originally Posted by
luctens
Pinnacle won't deal with you or speak to you directly when you go through an agent. Everything has to go through the agent with them being the go-between between you and Pinnacle.
Any info given to you by the agent is most probably the most updated information they are getting directly from Pinnacle. They've already said there are severe technical issues and that they are working on it so I'm sure when everything is fixed or there is a further update from Pinnacle, then they will let the agent know and then the agent will let you know.
But until there is an update or progress on these issues, there is nothing else for Pinnacle or your agent to say to you without needlessly repeating themselves so I don't know what you expect them to say exactly.