1. #1
    gavin
    gavin's Avatar SBR PRO
    Join Date: 07-26-09
    Posts: 1,373
    Betpoints: 9025

    Bet Online Slots Customer Service Horrible

    I will post screenshots of all the locked spins where the money is taken and I never receive any of it back....email customer service and they could care less.....also how come we cant attach anything in this

  2. #2
    JAKEPEAVY21
    JAKEPEAVY21's Avatar SBR PRO
    Join Date: 03-11-11
    Posts: 28,175
    Betpoints: 47662

    Good luck, my experience with them and sister book sbag has been the same regarding their customer service...absolutely dreadful.

  3. #3
    gavin
    gavin's Avatar SBR PRO
    Join Date: 07-26-09
    Posts: 1,373
    Betpoints: 9025

    Quote Originally Posted by JAKEPEAVY21 View Post
    Good luck, my experience with them and sister book sbag has been the same regarding their customer service...absolutely dreadful.
    Itís brutal Sent screenshots of all the locked spins and I get emails like the below. Like you know the game and the bet amount I sent it to you Itís not poker itís a casino slot how would I know how much Iíve won??! Complete idiots


    Dear Gavin,
    [SIZE=true]In order to assist with the casino issue, we shall need the following details:[/SIZE]
    [SIZE=true]1. Game name;[/SIZE]
    [SIZE=true]2. Amount of cash bet;[/SIZE]
    [SIZE=true]3. Amount of cash lost/missing/not paid;[/SIZE]
    [SIZE=true]4. Estimate time frame of when the game was played (this can be found in the history of the game in your account- Settings - History);[/SIZE]
    [SIZE=true]5. Round/Game ID;[/SIZE]
    [SIZE=true]6. RNG or Live Casino;[/SIZE]
    [SIZE=true]6.1 If RNG > Regular, Classic, Live RNG, or Poker Lobby Casino?[/SIZE]
    [SIZE=true]6.2 If Live > Red Casino or Black?[/SIZE]
    [SIZE=true]7. Balance at the time of the game.[/SIZE]

    [SIZE=true]8. Nature of the error experienced.[/SIZE]

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