Was going to deposit at this place this morning................service reminded me of BetOnline............No thankyou!!!
Here is the copy of your recent chat that you requested.
Here is the copy of your recent chat that you requested.
General Info | |
Chat start time | Sep 6, 2012 9:19:02 AM EST |
Chat end time | Sep 6, 2012 9:42:05 AM EST |
Duration (actual chatting time) | 00:23:03 |
Operator | Jenny |
Chat Transcript |
info: Thank you for contacting GTBets.eu. Can I please have your account ID so that I can better assist you? info: You are now chatting with 'Jenny' info: Your Issue ID for this chat is LTK58201526050X you: hello, was interested in making deposit. just signed up and wanted to see what promotion is? Jenny: May I have the account ID please? you: xx135782 Jenny: On your first deposit you will get 50% sign up bonus you: is that freeplay or cash bonus? Jenny: Cash bonus you: what is the rollover? Jenny: 5 times points rollover Jenny: That is bonus plus deposit times 5 you: when i log in, its says that there are no current promotions for me under cashier section you: and says 5% at top of page you: so it is definitely 50%? you: if so i want to deposit you: are we still connected? Jenny: Kindly hold you: ok. you: are you guys affiliated with betonline? Jenny: No you: just same chat? you: i just want to stay away from betonline ownership you: and i am first time customer and this is not going smoothly so far you: matter of fact, secondary to the lack of customer service i am going to choose to deposit elsewher. you: i will post this below average customer service on SBR Jenny: Different companies are using the same chat software Jenny: doesn't mean that they are related to each other you: this shouldnt have taken 20 mins for you to respond to a new customer Jenny: I am sorry, we are assisting more customers at the same time. Jenny: Your patience is appreciated you: i will place my money in a more customer oriented book. please look on SBR and you will see this thread Jenny: Do you have any more questions or concerns? you: good bye |