Funniest live chat I've every had - WTF

**Pinocchio** · 08-30-12, 10:35 PM

It would help if you could spell than properly more often... but yeah, CS reps can be drug users too...

**Scooter** · 08-30-12, 10:40 PM

Originally posted by Pinocchio

It would help if you could spell than properly more often...

Petty.

I'm usually cognizant of grammatical errors, but didn't notice in this case because the chat really is funny.

Thanks for posting, harvesters.

**Harmy G** · 08-30-12, 10:52 PM

I think all players should refuse to provide password in chat, especially when the question does not regard your account.

**Nittany Lion** · 08-30-12, 11:09 PM

Customer service is not that great for alot of these books, other week I was talking to "Alicia" in 5Dimes chat how I was getting the wrong lines for my teasers. I tried forever to explain to her and she just couldn't understand, kept making stuff up. Finally have the right lines now though.

**Nittany Lion** · 08-30-12, 11:13 PM

Originally posted by Harmy G

I think all players should refuse to provide password in chat, especially when the question does not regard your account.

I hate that too, so stupid to do. 5Dimes asks you for your account number before live chat and the first thing they do is ask for it again soon as you connect. Then wtf is the point of providing it if they are just going to ask for it again? LOL, the security at these sportsbooks is a joke. They should have security similar to the online banking sites, if you access it from an unknown IP address/computer it will ask you more security questions like what is your mothers maiden name....etc.

**rocky16** · 08-30-12, 11:13 PM

I bet Trevor Sellers wears a helmet while "working." What a putz.

**rocky16** · 08-30-12, 11:19 PM

I thought the name Trevor Sellers was familiar. I posted this in another thread last month.

Guys. Here is a chat I just had with "Trevor Sellers."

Hi! Welcome to SportsBetting! You are now chatting with 'Trevor Sellers'
Your Issue ID for this chat is LTK58302321

Trevor Sellers: Thank you for contacting Live Chat Service. How may I assist you today?
Trevor Sellers: Hi Jim,
Jim Jacobs: just looking for any updates regarding my payout
Trevor Sellers: Could you please provide me with your username and password?
Jim Jacobs: xxxxxxxx

Jim Jacobs: xxxxxxxx

Trevor Sellers: It is under a 4 week timeframe, you should be receiving it by September.
Jim Jacobs: hmm, i was told 10-60 business days was the timeframe. if the payout comes in spetember that would be 85 business days
Trevor Sellers: Right.
Jim Jacobs: so now the payout is 85 business days?

Jim Jacobs: 85 business days?
Trevor Sellers: Well your payout is under that timeframe, it has already been processed.
Trevor Sellers: It is a whole group of customers being handled at the same time.
Jim Jacobs: my payout was processed may 21st, but you're telling me it wont come until september that would be 85 business days
Jim Jacobs: so 10-60 business days was a lie right
Trevor Sellers: It was the timeframe back then, now it is more accurate.
Jim Jacobs: so i was lied to when i was told 60 business days was the max i would have to wait. im on 50 business days now, and september is 5 weeks away

Trevor Sellers: The timeframe is more accurate now.
Jim Jacobs: what happens when september comes and you tell me i have to wait until october?
Trevor Sellers: Well the time I told you is what it is.
Jim Jacobs: how is it more accurate? explain that to me. i was told 60 business days now im being told september. its more accurate based on what information?
Trevor Sellers: You need to wait for the check of 2500 USD to arrive.
Jim Jacobs: no shit
Trevor Sellers: We held that information as start now it is down to 4 weeks.
Jim Jacobs: ive been waiting over 2 months
Trevor Sellers: As the process continues please stand by.
Jim Jacobs: i am tweeting out and letting everyone know to never play at your book. you guys are thieves
Trevor Sellers: This is a process customers were aware of before hand.
Jim Jacobs: no its wasnt. i was told 10-60 business days. 60 being the max. now you're telling me its going to be 4 weeks past 60 days, so 80 business days. i was never told 80 business days, so you are lying when you say customers were aware of this
Trevor Sellers: You are just discussing Jim, the fact is that by September you will receive it.
Trevor Sellers: Is there anything else I can assist you with at this time?
Jim Jacobs: how can you tell me i will receive it by september when i was told before i would get it by 2nd week of august? I dont understand. what information are you basing september off of?

Trevor Sellers: On a list for our customers, some got the check already, others are still waiting.
Jim Jacobs: and I am the one waiting. I got an email from Lars Armstrong on July 9th stating I would receive my check in 4 or 5 weeks. So obviously you guys are either lying to me or are just giving me the run around
Trevor Sellers: We understand but this process is almost done.
Trevor Sellers: We recognize your time, and apologize for the delay.

**rocky16** · 08-30-12, 11:21 PM

What a doofus.

**princecharles** · 08-30-12, 11:49 PM

I swear I was waiting for one of you to ask, "Who's on first?".