They tell their customers the money doesn't go into the track pools, but I'm not sure I believe them. Obvioulsy customer service doesn't have a clue.
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You are now chatting with 'Percy'
Percy: Hello. How may I assist you today?
Me: If I bet in your +10% racebook, does my money go into the track pools?
Percy: Just a moment please
Me: Hello?
Percy: Racebook department say that if you play at that 10 % your funds don't go to the track pools
Me: That's what I thought, but today at Saratoga, the betting on track was mistakenly closed a full 2 minutes before the race. There is an article on DRF.com. I was attempting to place a wager at 5 dimes and the betting also closed a full 2 minutes before the race. Can you ask them to explain that?
Percy: If the race was closed 2 minutes before it was because that was the time our system had . It has nothing to do with the track pools or anything else
Me: Every other race today closed as the race went off, as it does at every track everyday. When betting stopped early by a human error at the track, betting stopped at 5 dimes too. It seems as though you are linked to the tote.
Me: Is there someone else I can chat with?
Percy: No sir . If the race went off 2,3,4,5 minutes ahead is our decision . There's no mistake . I don't see what's your point here.
Percy: If you want more details you can call our Racebook department 1800 761 1253
Me: My point is you are telling your customers you have nothing to do with the tote or track pools, but when a mistake was made BY SOMEONE AT THE TRACK and betting was closed 2 minutes before the race went off, the same mistake was also made at 5 dimes. Not possibly a coincidence.
Percy: I have no information about that . Not even in the Racebook department . So I guess it's just a weird coincidence
Me: Not possible. Thanks.
Here is the link to the DRF article. http://www.drf.com/news/saratoga-ste...-early-mistake


Percy: Hello. How may I assist you today?
Me: If I bet in your +10% racebook, does my money go into the track pools?
Percy: Just a moment please
Me: Hello?
Percy: Racebook department say that if you play at that 10 % your funds don't go to the track pools
Me: That's what I thought, but today at Saratoga, the betting on track was mistakenly closed a full 2 minutes before the race. There is an article on DRF.com. I was attempting to place a wager at 5 dimes and the betting also closed a full 2 minutes before the race. Can you ask them to explain that?
Percy: If the race was closed 2 minutes before it was because that was the time our system had . It has nothing to do with the track pools or anything else
Me: Every other race today closed as the race went off, as it does at every track everyday. When betting stopped early by a human error at the track, betting stopped at 5 dimes too. It seems as though you are linked to the tote.
Me: Is there someone else I can chat with?
Percy: No sir . If the race went off 2,3,4,5 minutes ahead is our decision . There's no mistake . I don't see what's your point here.
Percy: If you want more details you can call our Racebook department 1800 761 1253
Me: My point is you are telling your customers you have nothing to do with the tote or track pools, but when a mistake was made BY SOMEONE AT THE TRACK and betting was closed 2 minutes before the race went off, the same mistake was also made at 5 dimes. Not possibly a coincidence.
Percy: I have no information about that . Not even in the Racebook department . So I guess it's just a weird coincidence
Me: Not possible. Thanks.
Here is the link to the DRF article. http://www.drf.com/news/saratoga-ste...-early-mistake