5dimes bullsh*t

[PharaohUB]

Basically 5Dimes has this promotion where if you lose your deposit within 24 hours then you can request a casino bonus. I lost my deposit within 24 hours, but they wouldn't credit it because i didn't REQUEST IT within 24 hours. Yeah I know it's the rules. So flame me if you want. I just think it's poor customer service. I literally was only a few hours after the 24 hour rule.

Funny part is it's basically impossible to meet the ridiculous rollover on the bonus and I would have lost anyway. It's just fun to play and I'm annoyed.


Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Alicia'
Alicia: Hello. How may I assist you today?
xxxxxx: Can i get the 100% casino bonus for my last deposit that i lost?
xxxxxx: 5dxxxxxxx
xxxxxx: password
Alicia: Let me check your account, just a moment please
Alicia: sir your last deposit was made on the 10th, you have 24 hours to request your bonus so you are no longer eligible
xxxxxx: i know i forgot to request it earlier
xxxxxx: i lost the deposit within 24 hours
xxxxxx: i wasnt able to get on chat
Alicia: you can call or email. Sorry but you are not eligible
Alicia: All New Account and Reload Rewards are manually approved and entered into the system by our Customer Service Staff. You must contact 5Dimes via Live Help, e-mail or over the phone within 24 hours of your deposit being captured to have your reward entered.
Alicia: that's the rule
xxxxxx: I just wasn't able to contact you. I still lost my deposit
Alicia: I already asked him
Alicia: same answer, you have 24 hours to request it sorry
Alicia: Is there anything else I can assist you with?
xxxxxx: that's silly. i can't be expected to be available to calll you 24/7
xxxxxx: i deposited xxxx and i lost it in 24 hours
xxxxxx: i just wasn't able to be available to call u
Alicia: is not a matter of losing it within 24 hours is the fact that you need to request it, it is not "silly" to follow the rules that are on the website
Alicia: I'm sorry but that was the final answer
xxxxxx: It is silly
xxxxxx: it's the weekend
Alicia: that's your opinion
xxxxxx: why does it matter when i request it
xxxxxx: i lost deposit within 24 hours
Alicia: But even if you want to go around in circles sir, i already asked my manager before he left, the answer was what i told you. And it won't change
Alicia: you had 24 hours to request as you told me you were aware of, now that time passed we cannot give you the bonus
Alicia: it matters cause it is on the rules
Alicia: the rules that you told me you were aware of
Alicia: but still didn't request it
Alicia: you agreed to all of those "silly" rules when you signed up with us
Alicia: so we are simply following those rules that you agreed to
xxxxxx: i don't need the attitude
Alicia: I'm just letting you know how it works sir
Alicia: By registering and wagering on the Casino games and/or in the Sportsbook, you indicate full acceptance and understanding of the rules.
Alicia: that is the rule
Alicia: and it's pretty clear
xxxxxx: i just was hoping for some customer service when i send you my money all the time
xxxxxx: i got it
Alicia: Is there anything else I can assist you with?

[Easy-Rider 66]

Tony is tough. He makes the rules and adheres to the party line.

[Pew Pew]

fuuck Alicia. I swear that twat always have a tampon stuck in her dirty ahole... fuuck tony too

[nic9212]

Damn that really sucks man. How much was your first deposit?

[Kaabee]

you are referring to the mad bonus most likely. it's the way the terms are stated that makes it confusing.

"Account balance and bonus play balance must be at zero before an account can be eligible again for a Bonus Casino Reward."

What they mean is that you have to have a zero balance before you can deposit again and still get the bonus. I can see how you might see it the other way though.

[mtneer1212]

If you think posting this on here is going to get you anything, it probably will: Closure of your account. And rightfully so.

[PharaohUB]

I'm not looking for anything. I was sharing my experience which is the point of this forum. I may continue to play there. They are right in the sense that was the rules and my post really doesn't make them look bad. I just was annoyed, is that okay with you? I would actually never have posted were it not for the attitude that Alicia gave me. I had just finished watching all these posts flaming 1vice and I rememembered how well they treated me before they booted me. Which is funny because I made money off of 1vice and I am way down at 5 dimes. Just rubbed me the wrong way to be talked to like that.