Betoto leaves finnish markets and wants to STEAL my winnings

[bigdog11]

Betoto leaves Finnish markets as of 13.08.2012. I have open bets (doubles) where one bet has won, the other is pending. The pending bet is usually a banker. Say England-France X 3.30 pending Netherlands-San Marino 1 1.01 with odds 3.33. In total I have 7 doubles pending.

Betoto wants to cancel my pending bets without respecting the winning bets.


Dear Mr. Wilenius,

Thank you for your e-mail.
After having consulted the responsible department, we would like to inform you that, due to technical reasons, the closure has been postponed from yesterday 08.08.2012 (as planned) to next week. Please note that as soon as the technical problem will be resolved the closure will take place (possibly on 13.08.2012).

Please be advised that your betoto account will remain open and as a result you will further be able to use your account until then. Regarding your pending bets they will be settled with a delay (this means that they will be valid until next week, but if the closure will take place all open bets will be cancelled). We apologise for any inconvenience this change might have caused. Thank you for your understanding.


Regarding the open bet, and in case that the coupon in question has more than one bets (for instance, one still open + one already settled), if the bet will not be settled up to the date of closure, your open bet will be evaluated with 1.00 odd and it will be cancelled.

Please do not hesitate to contact us if you have any further queries.

Kind regards,

Your betoto.com customer service team

Please note that in other cases Betoto has respected pending bets.

http://www.ylikerroin.com/<wbr>forum/viewtopic.php?f=26&t=<wbr>37476

[Bill Dozer]

bigdog,
Please send an email to Help@SportsbookReview.com so we can take a look for you.

[Justin7]

If they are closing your "bank" bets at 1.0, it looks like they are paying you your winnings on the legs that already won.

[bigdog11]

Hi,
Bill and Justin sent an attachment of my open bets to help@sportsbookreview.com as I have filled already a complaint earlier today.

[fixxer]

Betoto is leaving many markets, not just the Finnish...I guess this is a business decision after Bwin bought Gamebookers and Partybets.

If I read well their email, they will settle the whole bet with an 1x odds, not just the pending part....so the whole bet will be settled with 1x odds, and this is kinda unfair, I agree.
For example when Centrebet made a similar decision, they let all pending bets to end, they simply disallowed any deposits, and any further bets made from the balance, so the only option remained is withdrawal. This was far more honest way to drop clients, than Betoto's.

I hope they decide to only settle the pending part with 1x, and pay out the already won parts.
I personally don't have any bets with them, but a few of my friends has....

[bigdog11]

I want thank Justin and SBR for help, Betoto paid my winnings like Justin suggested.