BETONLINE Customer Service?

[benandjerry]

Exactly, i have to say AGAIN : read again,
......................

Apologies if erasing most of the quote offended you, since it can be seen above no point wasting the space, and it makes my eyes hurt anyway.

A book with atrocious customer service, along with above average amount of issues needing to be dealt with, along with not the most competitive line offering simply does not equal top tier book. It may be a good out in certain spots, but far from a top book, if it is for you then thats great, the vast majority will disagree with that.

I dont put too much value on SBR's ratings for books, but there is a reason why betonline is B+ while being a sponsor whereas the other sponsors generally are A+. Also, if you look at the top5 poll results at the top of this page betonline is nowhere to be found and that list doesnt do some really solid books that maybe only pinnacle can compete with (in most peoples opinion) justice since the majority of voters are american and thus cant use them. I'll stick with not considering them a top tier book.

You didnt only talk about CS, you talked about how dumb (helpless was your wording, and click and read, its not differcult) people were for bugging CS about things they could read on the site, when in fact you knew fukk all about the nature of any poster of this threads issues. Who said they were needing help of finding something on their page? Nobody.

Either both your writing and reading ability in the english language isnt good enough and this may be a misunderstanding, or you are a kid (your way of typing certainly doesnt give you more credibility).

I'm glad you're having a good time though, I'm not sure how I'm only insulting myself, but thats fine if giving you a good laugh.

[lecubs28]

the viking and legions have embarrassed themselves in this thread

[theviking]

Apologies if erasing most of the quote offended you, since it can be seen above no point wasting the space, and it makes my eyes hurt anyway.

A book with atrocious customer service, along with above average amount of issues needing to be dealt with, along with not the most competitive line offering simply does not equal top tier book. It may be a good out in certain spots, but far from a top book, if it is for you then thats great, the vast majority will disagree with that.

I dont put too much value on SBR's ratings for books, but there is a reason why betonline is B+ while being a sponsor whereas the other sponsors generally are A+. Also, if you look at the top5 poll results at the top of this page betonline is nowhere to be found and that list doesnt do some really solid books that maybe only pinnacle can compete with (in most peoples opinion) justice since the majority of voters are american and thus cant use them. I'll stick with not considering them a top tier book.

You didnt only talk about CS, you talked about how dumb (helpless was your wording, and click and read, its not differcult) people were for bugging CS about things they could read on the site, when in fact you knew fukk all about the nature of any poster of this threads issues. Who said they were needing help of finding something on their page? Nobody.

Either both your writing and reading ability in the english language isnt good enough and this may be a misunderstanding, or you are a kid (your way of typing certainly doesnt give you more credibility).

I'm glad you're having a good time though, I'm not sure how I'm only insulting myself, but thats fine if giving you a good laugh.

There is no way u can hurt me u have tryed to insult but failed big time
you didnt want to derail this tread thats what u are doing AGAINtalking about my language.... whos top rated.. how old im, sponsors....

Yeah talked about whats the tread about, cs and the people using it..... i dont use the word dumb, its only u. it kind of gives us a proof of who of us can read u all the time say i call people dumb, i didnt why u cant read my post?

U dont understand much, since u dont understand how u insult yourself......

Thats why i dont bother answere u more, Good luck

[theviking]

the viking and legions have embarrassed themselves in this thread

yeah bigtime, that says more about u than me we are the one emberrassing our self since we know how to use betonline and we manage not use CS and get payouts...... Soo embarrasing lol

Sorry u have problems with them, hope u get your money today, i think u have done mistake, not betonline....

[Degenregen]

CS was decent, but didn't have to deal with anything complicated. Good bonuses, money seems safe, one week for PO via check seems pretty good to me. Like others have said, once you get one payout, you don't need to talk to CS much at all.

[theviking]

CS was decent, but didn't have to deal with anything complicated. Good bonuses, money seems safe, one week for PO via check seems pretty good to me. Like others have said, once you get one payout, you don't need to talk to CS much at all.

thanks for sharing

[theviking]

Who said they were needing help of finding something on their page? Nobody..

Read again ..... the post is still there, now u really made a big fool off your self I said i was gonna stop, but just had too
or maybe u dont understand wich post.... This is the last one from me

[benandjerry]

Only means last time i answere you......
Bye bye

Ok we are finished with wasting our time, i aggree a bit.

Thats why i dont bother answere u more, Good luck

Read again ..... the post is still there, now u really made a big fool off your self I said i was gonna stop, but just had too
or maybe u dont understand wich post.... This is the last one from me

No shit sherlock. I've seen so many trolls on this site I cant even remember, but I think this is the first time I've seen a person thats trying to be completely serious troll as hard as you do. You got issues.

Nobody said they were a disgrace book (or maybe someone did, but not me), they just dont hang with the best.

ps. you only included 2 smilies in your last post, are you feeling ok?

[theviking]

No shit sherlock. I've seen so many trolls on this site I cant even remember, but I think this is the first time I've seen a person thats trying to be completely serious troll as hard as you do. You got issues.

Nobody said they were a disgrace book (or maybe someone did, but not me), they just dont hang with the best.

ps. you only included 2 smilies in your last post, are you feeling ok?

yeah i said i was gonna stop, but didnt so did u so if people are trolls because of that or have issues.... then u are bascilly telling that u are a troll/have issuses your self maybe u get why the icons .....
Your last try to insult? some people do that when they have no more arguments ..... when u instead of coming with arguments , coming with insults, it only shows u dont have any,or u dont understand much...
Its soo low level to do it many times like u

and u are the one telling everyone that insultnig is dumb, what does that tell people about u? : Since u dont understand how u insult yourself: you are saying that you are dumb your self....... thats also why all the " " im not saying it, not gonna, its your words not mine, so maybe time to stop insulting your self

[benandjerry]

yeah i said i was gonna stop, but didnt so did u so if people are trolls because of that or have issues.... then u are bascilly telling that u are a troll/have issuses your self maybe u get why the icons .....

Actually, you said you were going to stop, four times. I never did, I merely said I was not going to waste my time disputing the rest your off-topic babbeling even though I felt I could have.

Your last try to insult? some people do that when they have no more arguments ..... when u instead of coming with arguments , coming with insults, it only shows u dont have any,or u dont understand much...
Its soo low level to do it many times like u

Arguments about what exactly? Your posts contains very little but emoticons and a whole lot of babbeling about how I insult myself.

and u are the one telling everyone that insultnig is dumb, what does that tell people about u? : Since u dont understand how u insult yourself: you are saying that you are dumb your self....... thats also why all the " " im not saying it, not gonna, its your words not mine, so maybe time to stop insulting your self

Again, where did I say insulting is dumb? I said it was stupid of you to come into someone elses thread and unprovoked call them "helpless", "read on their site, its not differcult", "you should have to pay a fee", "no wonder CS is bad" etc. A lot of times insults are uncalled for, stupid posts does, however (in my opinion), at times deserve it.

The one big mistake I'm actually making is replying to you, you know how it usually goes "dont feed the trolls".

[theviking]

Actually, you said you were going to stop, four times. I never did, I merely said I was not going to waste my time disputing the rest your off-topic babbeling even though I felt I could have.



Arguments about what exactly? Your posts contains very little but emoticons and a whole lot of babbeling about how I insult myself.



Again, where did I say insulting is dumb? I said it was stupid of you to come into someone elses thread and unprovoked call them "helpless", "read on their site, its not differcult", "you should have to pay a fee", "no wonder CS is bad" etc. A lot of times insults are uncalled for, stupid posts does, however (in my opinion), at times deserve it.

The one big mistake I'm actually making is replying to you, you know how it usually goes "dont feed the trolls".

so at once someone start a tread that someone own it, then we should not respond.... funny...
Really a big point with forum then
Yeah i came in to "someone elses thread" and that is stupid according to you, but u also came "into someone elses tread" , and called my post stupid,trying to insult , so what does that make u ? u just keep feeding me,
so u are telling me again that u mean you are stupid since what you did, is stupid according to your self u understand it this time ? you dont have to tell me more times now that according to your self u are stupid.... I dont need to say anything yeah u are feeding your self



you still dont understand that i wasnt trying to provoking anyone, only you got provoked, and one more that didnt understand my point, my point was.... if less people waste the time to livesupport we would get better service/lines/offers from betonline..... your point was to call that stupid .....

[benandjerry]

so at once someone start a tread that someone own it, then we should not respond.... funny...
Really a big point with forum then
Yeah i came in to "someone elses thread" and that is stupid according to you, but u also came "into someone elses tread" , and called my post stupid,trying to insult , so what does that make u ? u just keep feeding me,
so u are telling me again that u mean you are stupid since what you did, is stupid according to your self u understand it this time ? you dont have to tell me more times now that according to your self u are stupid.... I dont need to say anything yeah u are feeding your self



you still dont understand that i wasnt trying to provoking anyone, only you got provoked, and one more that didnt understand my point, my point was.... if less people waste the time to livesupport we would get better service/lines/offers from betonline..... your point was to call that stupid .....

Breaking it down for you again, not having much hope though. Never said you shouldnt respond, said it was unnecessary to bash people and insult (call them helpless) for issues that regularly occur with betonline. There are payment issues to mention one thing, period. Just because you doesnt have them doesnt mean too many have. It has nothing to do with reading. You can magically read your way to a check on their website.

I already said, you may not be trying to provoke anyone, in which case your english is too poor to express yourself in a decent manner (it really doesnt help that you come off as a 12 year old either, again not an attempt to insult, just saying), which is true and not really any attempt to insult. If you think your english is excellent, then by all means carry on thinking so. I dont think mine is, but its not my native language either.

How would you know if people waste the time of live support? As said, you dont know the issues people has. Further, you would probably not get better service, less time in queue? Maybe, but if the support is incompetent to start with, its likely that wont change. Why on earth would they offer better lines or offers? Its not the oddsmakers that are answering your questions on live support, so I doubt that.

[theviking]

Helpless is not to be stupid, maybe your meaning of that word is very negativ, for me its that you are to lazy or dont think much, before asking for help, but its far awy from stupid.. and almost not a insult... Its a forum insults dosent work much anway, nothing on me.

for me a person that say that i have issues, my posts are stupid, that im a troll.... lets just say we both are coming out both as 12 year old according to ourselfs

I think betonline support has gotten much better, saw it in payout time went down to hours, and when all the new peoople they hired get experience it will most likely be better... for me,not important, i dont need them..... betonlines page are more automated than many other a books...

I never said my english where good, my languange are very bad, and im to old/lazy to be bothering correcting if i miss a letter,i finished school long time ago, even if dont thing so and my post dosent seem so, but its not important for me, its a forum if i wrote application it would be different
I know i have a lot but dont really care to fix....

ok then u misunderstand big time, u can see the whole chat what he asked for.
He went to live chat asking for betonline rules, that is written in email and on their page, i got the same email,, you can read this on the first page of this thread, it take 10 sec to find it your self, and i still mean thats helpless, but now think u just misunderstand who i was answereing.......


"Why on earth would they offer better lines or offers?"
Look at the bigger picutre, how many people are working as supportstaff, how much does it cost a bookmaker, if they get a lot of this questions all the time, its like they need 10-15 people answere helpless people, number taken out of nowhere, but i think u see my point.
If u read this betonline threads, u see a lot helpless questions, that can be found on their page .... so its not totally out of the blue

If they get much less helpless questions, betonline could fire a lot of supportstaff, saving money, giveing the money back to customers instead of wasting it as i call it.... and they could giving it back in better odds/bonuses, or better support to people needing it
thats why it would not be unfair with a fee, like so many companies has fee for support that everyone dosent need, and it would be more fair, but very differcult to implement in a bookmaker :P


My post is as u understand now i think, not totally unprovoked..... The few times i may need live support i dont like sitting in que becasue someone asking for helpless stuff.... and thinking i could get bigger bonuses if it wasent for helpless people needing support.... we all could...

[MandaBraza]

exactly the same, I like to use the term "mind boggling"