Potential improvement from sportsbook.ag or just marketing language?

[dimebreaker]

I requested a payout from sportsbook.ag today and received this email. Has anyone else gotten this standard language or are they truly making an effort to improve? I guess I'll mark my calendar for 6 to 8 weeks from now and we'll find out...

---
Dear ---,
Thank you for contacting us.
The official timeframe currently stands at 6 to 8 business weeks.I know it seems like a long time, and we are sorry for any inconvenience this causes, however it is our policy to remain honest with our customers at all times rather than give unrealistic timeframes. This takes into account online processing, our security process and receipt and delivery to you by our processing partner.
The most important thing to us as always is that your funds are on their way to you right now and safe every step of the way. Our accounts team is also working with new processing partners who are turning around withdrawals faster every week.
Thank you once again for your continued patience and understanding during these changing times. We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter. Your reference ID for this email is ---; please quote this number in any further communication on this subject.
Kind regards,
---

[taxer]

Translation :

We are waiting for football deposits , either you have the money or u dont in this business pretty simple go play at the one the shops that can pay you in 3 days

[Legions36]

I haven't really been using them lately but over the years i never really had an issue with getting a payout from them. Ever since the wallet went down for them the timeframe went from pretty much a day or 2 to 6-8weeks, lol stupid govn that we have.

[5mike5]

Translation :

We are waiting for football deposits , either you have the money or u dont in this business pretty simple go play at the one the shops that can pay you in 3 days

[michael777]

exactly!!

[princecharles]

SOMEONE PROVE THIS WRONG:
There is no reason why it should take 8 business weeks to get paid, when other shops servicing the same clientele can do it in three days or less.*

ANOTHER SHOVEL OF BS:
The term 'business day', and now I'm hearing 'business week', except in certain limited transactional aspects is a pure stall tactic.*
Do you think the entire global financial system comes to a grinding halt Friday night, and doesn't make a peep until Monday morning!?

This buys a whole lot more time, as well as psychologically reinforcing this phoney time frame and continuing to lower the perceptional bar on payout times.*

[goblue12]

They have processed / delivered my last few payouts exactly 6 weeks from when I requested them.

[dimebreaker]

Thanks everyone. I'll just wait patiently for the payout. In the meantime, based on recommendations I've read since joining SBR, I have opened an account with bookmaker.

[Trident]

SOMEONE PROVE THIS WRONG:
There is no reason why it should take 8 business weeks to get paid, when other shops servicing the same clientele can do it in three days or less.*

Easy, no other book servicing US customers except maybe Bovada has as many active customers as Sportsbook.com and it's not even close.

[goblue12]

Payout requested on 7/8 was processed today.

Shocked and very happy.

[princecharles]

Easy, no other book servicing US customers except maybe Bovada has as many active customers as Sportsbook.com and it's not even close.

And as a customer this is my problem exactly how?
I get what you're saying, and remember, a reason doesnt make it right.
They are rated something like
a D- .
If it turns out they take so long because they chose to put all thier volume if payouts through the cheapest processors, rather than pay a little more for faster like the better books, would you still feel the same way?

[dimebreaker]

goblue12, that's very encouraging -- what method did you use, and how did you get it expedited?

[dcassler421]

I have 7 pending from sportsbook.ag first one was on 6/1 still haven't received my money yet. I hate the book and will never use it again.