Hello,
Around 3 years ago, I have won a 20 EUR bonus and converted it in a bit more than 200 EUR.
Several days ago, I oredered a withdrawal to my bank account. Since then my account is blocked. I think in my case, not the amount of money is important, but the feedback with their customer service.
I have contacted via chat to bet-at-home. After I wrote my account number, the operator wrote that I have broken their rules and he left the chat. Then, I contacted with their email service. The respond was pretty much the same - "you have broken our rules and you can't use our customer service anymore". In my eyes, I have did everything right. Maybe the fact I have never deposited in their bookmakers is the problem. Noone gives you an naswer.
I feel they have stolen my money, because noone give me an explanation which rules exactly did I have broken and further I can't defend myself.
My advice is to stay away from this bookmakers. Because I have never a problem with them for 3 years, but when I have decided to take my money, they shut down my account without an explanation.
Around 3 years ago, I have won a 20 EUR bonus and converted it in a bit more than 200 EUR.
Several days ago, I oredered a withdrawal to my bank account. Since then my account is blocked. I think in my case, not the amount of money is important, but the feedback with their customer service.
I have contacted via chat to bet-at-home. After I wrote my account number, the operator wrote that I have broken their rules and he left the chat. Then, I contacted with their email service. The respond was pretty much the same - "you have broken our rules and you can't use our customer service anymore". In my eyes, I have did everything right. Maybe the fact I have never deposited in their bookmakers is the problem. Noone gives you an naswer.
I feel they have stolen my money, because noone give me an explanation which rules exactly did I have broken and further I can't defend myself.
My advice is to stay away from this bookmakers. Because I have never a problem with them for 3 years, but when I have decided to take my money, they shut down my account without an explanation.
