BOL refuses to secure account against fraud

**BranchDavidian** · 05-22-12, 01:16 PM

Originally posted by Thremp

I recently e-mailed BOL to have poker/casino access shut off. I have never played either and do not wish to fall victim to their inferior security that results in an absurd amount of scamming. (I wish RSA tokens were released by sites. It would save everyone a ton of trouble. It boggles my mind that they don't do this.) BOL requested documents. They already have all the documents. They are claiming that they cannot secure my account without producing these documents again in order to verify that "it is me", but the person who scams me and plays casino games or poker for the first time in the multi-year account history will not have to verify their identity.

In addition to already having the requested documents, they are asking for documents that I'm no longer able to provide. CCs apparently expire at some point (shocking information) and then are typically destroyed by the owner. I would not even be able to provide the information they requested even if it wasn't completely ******* absurd for them to request it.

BOL doesn't care if I'm defrauded in any way, they are making the process as difficult as possible for people to protect themselves. I can only ask, "Why?" What does BOL have to gain? Apparently a substantial sum, as they can seize the money from scammers and then never report this back to the player who was defrauded. Without revealing information on the accounts of scammers and the actions taken, they're in a position to freeroll players.

They final e-mail that was sent to me said: "Sorry you feel that way, but that's how we care for our customer safety, please be aware that your account will keep open till you send the documentation required."

I suppose it will be impossible for me to play there without running the risk of fraud.

Perhaps they would be more accommodating if they understood that you were going to withdraw all your money if the casino access is not shut off! These guys must have lost a lot of business over the last year.

**durito** · 05-22-12, 01:21 PM

Thremp doesn't have any money.

**marcojuiceman** · 05-22-12, 01:34 PM

One thing i have never understood how can you provide proof of a CC when they are no longer available or thrown away??
I had this problem last year with Sportsbetting.ag boy I learned a tough lesson with those jerkoffs.. Now I stay away from garbage books completely

**TomG** · 05-22-12, 02:30 PM

Yo Thremp is so poor, he can't even put his two cents in this conversation.

**5mike5** · 05-22-12, 02:47 PM

Originally posted by TomG

Yo Thremp is so poor, he can't even put his two cents in this conversation.

boooooooo

**Parlayking11** · 05-22-12, 04:12 PM

Shut up fuckk nut

**5mike5** · 05-22-12, 04:26 PM

yeah ok....

**jgilmartin** · 05-22-12, 04:49 PM

Originally posted by TomG

Yo Thremp is so poor, he can't even put his two cents in this conversation.

**Parlayking11** · 05-22-12, 05:38 PM

Originally posted by 5mike5

yeah ok....

You are such a fukkking pussssy it's not even funny..... How's your job at 5 dimes going homo?

**5mike5** · 05-22-12, 06:25 PM

go beg for a FP from jon loser....whos the homo, u follow me around the forum like a lost puppy

what an "internet" tough guy

**wrongturn** · 05-22-12, 06:47 PM

So requesting payout would be fine because they already have docs on file, but to request turning off casino they need docs again? That is not reasonable at all, and probably just simply want to mess with you.

**SBR Lou** · 05-22-12, 06:56 PM

Originally posted by wrongturn

So requesting payout would be fine because they already have docs on file, but to request turning off casino they need docs again? That is not reasonable at all, and probably just simply want to mess with you.

The reason they do it is to prevent people from saying "turn the casino off", "turn it on", "turn it off... last time I promise", "ok one more time, turn it on".

If you have to actually jump through a hoop each time, you'd be far less inclined to do it.

**wrongturn** · 05-22-12, 07:11 PM

Originally posted by SBR Lou

The reason they do it is to prevent people from saying "turn the casino off", "turn it on", "turn it off... last time I promise", "ok one more time, turn it on".

If you have to actually jump through a hoop each time, you'd be far less inclined to do it.

Lou, if they only do it when player asks to turn it on, that would make more sense, as it increases risk. But for turning off? I can't think of any reason for asking anything, unless they want to discourage players for doing so, which is...

**yisman** · 05-22-12, 07:15 PM

from what I've heard, this is not that unusual.

**bubba** · 05-22-12, 07:16 PM

Originally posted by SBR Lou

The reason they do it is to prevent people from saying "turn the casino off", "turn it on", "turn it off... last time I promise", "ok one more time, turn it on".

If you have to actually jump through a hoop each time, you'd be far less inclined to do it.

so we have established that the documents are meaningless. Asking for documents as a means of discouraging people from disabling access to casino is a dangerous road. Many people already feel that books ask for these PERSONAL documents as a means of discouraging withdraws and you are basically saying that betonline is doing this with reagrd to shutting off casino access. Personal documents should only be asked for when they are absolutely necessary, not as a punishment for a customer. If betonline is really upset about people asking for the casino to be turned off/on then make a customer stick with a decision to have it deactivated for a period of time (10 days). Fat chance though.

**Parlayking11** · 05-22-12, 11:51 PM

Originally posted by 5mike5

go beg for a FP from jon loser....whos the homo, u follow me around the forum like a lost puppy

what an "internet" tough guy

Its obvious you work for 5 dimes jackass... The biggest shit book on here... Go back to fluffing Tony ....I'm sure you do it for free and btw you're the one who follows me around here constantly hoping someone will read one of your idiotic posts!! There are numerous people on here who think you are a jackass!!!

**SBR Lou** · 05-23-12, 06:39 AM

Originally posted by bubba

Many people already feel that books ask for these PERSONAL documents as a means of discouraging withdraws

Silly post. If books didn't ask for docs, scam artists, ID fraud, people claiming to live in other countries than they really do etc, would run rampant. Most non-Americans are already used to the KYC process.

Regarding the casino thing, you guys just don't understand the volume of such requests. We see it even running a little points casino, and particularly more so in the complaint box.

**Thremp** · 05-23-12, 09:17 AM

Why are you applying logic that works for secure systems to a book rife with security issues and no desire to fix it?

Is anyone defrauded for tens of thousands in your points casino?

Ridiculous comparisons.

Can you explain why they should discourage securing accounts? It seems like you're grasping for straws to protect this book from addressing its real problems.

PS: They're still slowpaying.

**princecharles** · 05-23-12, 03:30 PM

There is nothing, and I mean nothing that can prevent an unscrupulous book with a casino from taking money from a sports player's account and claim it was lost in the casino.
They say too bad, you must have not been careful with your password.
Even when BOL recently settled that five figure hack and lose/dump, I'm not aware that they PRODUCED any tangible records of IP addresses, log in times, etc.
Every decision 'for' or 'against' the player was basically just stated verbally by them.
Not allowing a self ban on an online casino is criminal. They can make it so easy with a rule stating a casino self ban is ineffect for six months at a time.

**Ghenghis Kahn** · 05-23-12, 03:45 PM

isn't this thremp character the same troll that got banned from 2+2? lol this rooster_eater's so serious here.

**Pokerjoe** · 05-23-12, 04:05 PM

Originally posted by Ghenghis Kahn

isn't this thremp character the same troll that got banned from 2+2? lol this rooster_eater's so serious here.

Thremp is very bright when he isn't very stupid. And he's absolutely in the right here. And SBR Lou is dancing as fast as he can, justifying BOL's crap. You degrade yourself for money, Lou; I hope it's a lot.

Basically, BOL appears to be taking people's money. They go into your account, dust off chips in the casino or poker room, then refuse to provide evidence of the loss (although I don't know why not, it shouldn't be too hard to fabricate).

BOL may as well just fabricate losing sports bets, too. That way they can allow self-bans from the casino.

**lecubs28** · 05-23-12, 05:40 PM

Originally posted by SBR Lou

The reason they do it is to prevent people from saying "turn the casino off", "turn it on", "turn it off... last time I promise", "ok one more time, turn it on".

If you have to actually jump through a hoop each time, you'd be far less inclined to do it.

It's almost as if people are expecting some basic services when they deposit thousands of dollars into a sportsbook account. How audacious

I gotta agree, it is pathetic watching Lou spew bullshit to defend these guys

**LT Profits** · 05-23-12, 06:33 PM

I have never had trouble having casino turned off at my books, and in every case, it was a PERMANENT turn-off that could not be re-opened and I never had to provide documents to get it done. That is the way it should be everywhere, this is just another typical BOL scheme to allow degenerates that should not be betting in the casino to lose their balances there. Just sleazy business as usual by BetOnline, what did you expect? They will never get a dime from me and I suggest avoiding this garbage book at all costs.

**Ghenghis Kahn** · 05-23-12, 07:34 PM

Originally posted by Pokerjoe

Thremp is very bright when he isn't very stupid. And he's absolutely in the right here. And SBR Lou is dancing as fast as he can, justifying BOL's crap. You degrade yourself for money, Lou; I hope it's a lot.

Basically, BOL appears to be taking people's money. They go into your account, dust off chips in the casino or poker room, then refuse to provide evidence of the loss (although I don't know why not, it shouldn't be too hard to fabricate).

BOL may as well just fabricate losing sports bets, too. That way they can allow self-bans from the casino.

honestly i don't give a **** about this guy getting ripped off... it's karma. without his geeky friends on 2+2, he has to act all polite in here. what a two-faced bastard. hope bol takes whatever he has on there. he deserves to get ****** over...

**prop** · 05-23-12, 11:35 PM

Trivia question: Which gambling commission(s) would BetOnline have just violated the rules of in their handling of Tremp's request had they been licensed there?

**Thremp** · 05-24-12, 03:39 AM

Maybe someone who isn't a h8ter can correct me, but I think my tone is the same as it always has been. Perhaps less personal attacking for stupidity, but this case is extremely clear and only someone with a vested financial interest would say otherwise.

Next up: "What information books should provide that BOL refuses to provide"

You can thank Lou for this informational series on how BOL is actively defrauding its players. Without his blessing I would never have bothered to make such a concerted effort against a sponsor, but now I know that he wants the good word about BOL out in the air.

Well... I guess I always ask matchbook about their slowpays, but they never respond to me. They just keep ignoring my request for a timeline, since that makes it hard to make outlandish claims like "OMG OMG OMG BLACK FRIDAY". Sounds like the guberment and terrorism.