Betonline-- Customer Service, Beware! Dont do it...

**5mike5** · 04-27-12, 10:51 PM

cant believe people even still play at BOL, especially after all these threads...i mean what the point?

and buddy that is unreal u even have to fight to get a correct play graded for hours....

get the hell away from this sinking ship named BOL....writing is and has been on the wall

hope u get ur winnings, thats just bs

GL

**Courtesywipe** · 04-27-12, 11:39 PM

You are right, the writing is in the wall. The writing has been on the wall for a long time and I would not even know about betonline if I wouldnt have come to SBR. SBR at the time had them rated as a "A" book, so I followed SBRs recommendation. Well, you could say I was led in the wrong direction, just like many others I am sure. At least SBR dropped their rating to "B". It just suks that there will be others out there like me who get led to Betonline when that could simply be avoided by SBR dropping their rating of Betonline to where it needs to be to save many people many of headaches. Thanks for the reply man.

**5mike5** · 04-27-12, 11:49 PM

i almost made that exact same mistake too when i came to SBR last year...just got lucky and chose 5dimes>BOL

**Jerm3462** · 04-28-12, 03:21 AM

That chat transcript is a disgrace.

Dude, file and complaint with SBR, withdraw your $, and RUN!

**princecharles** · 04-28-12, 03:39 AM

I am now convinced BetOnline is not really an existing company, but a genius marketing creation by the other legit top rated books, to further bolster fear In US players to only play at thier books.

'BetOnline' simply takes the money it receives from deposits, saves by having a computer generated live chat, and steals either through incompetence or intentionally, and spends it all on marketing and 'advertising extortion' to keep this facade going until the money almost dries up, and then poof--Betonline will miraculously get 'sold' to new owners.

Lather, Rinse, Repeat.

**skrtelfan** · 04-28-12, 12:30 PM

While grading issues suck, it's pretty routine in my experience that books screw up prop bets so this issue is certainly not unique to BetOnline. Lots of clerks aren't familiar with the sport, there might be a language barrier in place, or whatever. There have been times I was completely polite and the clerk acted like I was wasting their time for wanting my bet graded correctly. I can recount numerous times when I wasted a lot of time in chat with a clueless clerk, didn't get satisfaction, and then the next day a manager fixed it in minutes.

What I do now is simply send an email detailing the prop. In this case, I would paste a copy of the ticket into an email, say "This is graded incorrectly as a cancel. There was no score in the first inning and both listed pitchers did start. Could you correct this grading to a win? Thank you." I generally get better results that way than wasting my time on the phone or in live chat.

**Courtesywipe** · 04-28-12, 01:09 PM

Originally posted by skrtelfan

While grading issues suck, it's pretty routine in my experience that books screw up prop bets so this issue is certainly not unique to BetOnline. Lots of clerks aren't familiar with the sport, there might be a language barrier in place, or whatever. There have been times I was completely polite and the clerk acted like I was wasting their time for wanting my bet graded correctly. I can recount numerous times when I wasted a lot of time in chat with a clueless clerk, didn't get satisfaction, and then the next day a manager fixed it in minutes.

What I do now is simply send an email detailing the prop. In this case, I would paste a copy of the ticket into an email, say "This is graded incorrectly as a cancel. There was no score in the first inning and both listed pitchers did start. Could you correct this grading to a win? Thank you." I generally get better results that way than wasting my time on the phone or in live chat.

Great advice man. I will take that route in the future as well. Now that I think about it...it basically did go down as you are describing. Probably will save alot of time if i can just wait till the following day in the future and try will the actual sports wagering department vs. the clerk. Still fustrating as hell. I am happy to say that I DID dump Betonline "officially" today. I made my first deposit with BetIslands and I was given 100% freeplay matching my deposit amount and they paid for my fees for the P2P deposit. I am happy as this last customer service experience with inferior Betonline as led me to what I hope to be a better customer service experience at BetIslands.

**Fitz030808** · 04-28-12, 03:56 PM

I've posted this before about wanting to know the complaint counts against all "top rated" books. I bet Betonline has everyone beat by 4 or 5 times the amount. It's obvious they don't care about their CS. They do what they want and treat people like garbage. They're definitely helping out the other top books by pushing their clients to 5dimes, Betislands, etc.

**miraclemanchest** · 04-28-12, 04:13 PM

Very worried BETONLINE.AG

I have been betting for over 25 years and had good and bad experiences. I recently sent a little over 400 hundred and made 300 hundred. Then after talking to them I decided to do more research. Then I got worried and decided to pull it out. I said to myself if they send it I will keep the account open and try them in small denominations.

So Friday comes and I reuested my amount because you get $50.00 towards your wiring fee. Primarely, I need to trust them before I give them any other action. So I put in my request and called them to verify the request. Reminded me of the English Sports Book days when I was severally ripoff. He said uh uh (meaning yes the request was in. Two days later I called to see if it was ready. They said they canceled it. I said what? Why? They want a copy of my Drivers License and utility bill. I said I sent you cash not a CC, why do you need that? He said policy.

In these days and times do I really want these people to have my DOB, DL and utility bill? This is absurd. These are cash transactions and receieving a cash transaction through ** already requires a DL. Why do they want all my information? Yup to use it, sell it etc. I am very mad about the inconvienance and it being canceled my money needs to stay their another week? Who is to say I will get it? What are your thoughts?

**Courtesywipe** · 04-29-12, 12:18 AM

You will get your money if you dont continue to place any other wagers over the next week and happen to lose what you have accrued. This is Betonlines way of making you jump thru a few more hoops before you withdrawl in the HOPES that you will place another couple of wagers and possibly lose your funds. What does Betonline have to lose? Their best shot of retaining some of the cash is to keep you in limbo as long as possible. But the will pay, just a game that the inferior books play with their customers. I am told that the "true" SBR rated books will pay you with not having to go thru the verification proccess if you use P2P to deposit. Just another reason to stay away from Betonline. But tell all of your friends that SBR has ranked them as "top" rated book and many will be misleaded. Just like SBR mislead me.

**skrtelfan** · 04-29-12, 02:06 AM

Originally posted by Fitz030808

I've posted this before about wanting to know the complaint counts against all "top rated" books. I bet Betonline has everyone beat by 4 or 5 times the amount. It's obvious they don't care about their CS. They do what they want and treat people like garbage. They're definitely helping out the other top books by pushing their clients to 5dimes, Betislands, etc.

I agree that BOL has way too many CS complaints, they fell on my radar after they cloned that CBB future from the Greek last year, incorrectly graded it a loss, and when they finally corrected it a month later after many many people told them it was a slam dunk in favor of the player, they acted like they were doing the player a favor and SBR praised them for exercising due diligence by not acting too quickly. But in this particular instance, lots of books have crappy CS with low level clerks dealing with grading issues. I've gotten bad customer service at some point from just about every book under the sun.

**princecharles** · 04-29-12, 09:44 AM

Costa Rico's best and brightest will get snatched up by Heritage et al, before ending up in any of bottom of the barrel shops.

Same goes in Panama.
Could you imagine what that job interview must go like at BetOnline.xx for those coveted entry level phone positions?! :-)

**Microphone** · 04-29-12, 11:47 AM

Originally posted by Jerm3462

That chat transcript is a disgrace.

Dude, file and complaint with SBR, withdraw your $, and RUN!

I agree. Truly robotic.

**Courtesywipe** · 04-29-12, 12:55 PM

Originally posted by princecharles

Costa Rico's best and brightest will get snatched up by Heritage et al, before ending up in any of bottom of the barrel shops.

Same goes in Panama.
Could you imagine what that job interview must go like at BetOnline.xx for those coveted entry level phone positions?! :-)

No doubt....thats freaking hilarious.

**Easy-Rider 66** · 04-29-12, 08:02 PM

I signed up at BOL and almost deposited. Then they blew up my phone every couple of days and I looked elsewhere. Glad I did.

**Courtesywipe** · 04-29-12, 11:44 PM

Originally posted by Easy-Rider 66

I signed up at BOL and almost deposited. Then they blew up my phone every couple of days and I looked elsewhere. Glad I did.

Smart choice man. They were good for me as far as deposit options as I was using plastic. Now that I have figured out p2p with the help of Betislands I am a happy man. So much easier to deposit. Now that I have figured out a deposit method that will work at most books, I just need to find the best book out there and i will be happy. So far I do like this new book I have signed up to Betislands, but i want to maybe try another. By the looks of it.... Heritage seems to be a must as well?

**Easy-Rider 66** · 04-30-12, 04:41 AM

Originally posted by Courtesywipe

Smart choice man. They were good for me as far as deposit options as I was using plastic. Now that I have figured out p2p with the help of Betislands I am a happy man. So much easier to deposit. Now that I have figured out a deposit method that will work at most books, I just need to find the best book out there and i will be happy. So far I do like this new book I have signed up to Betislands, but i want to maybe try another. By the looks of it.... Heritage seems to be a must as well?

I have no experience at Heritage. They are rated high on this site. My 2 outs are 5 Dimes/DSI. Would recommend both.

**VeryBad** · 05-01-12, 02:11 PM

Yup. Same experiences here. I have TOO many issues with their inept support to even begin to name. Let me just say that they can't even fulfill my request to CLOSE the account properly,after all the ridiculousness. I've requested to have my acct closed 7 times and have had 4 responses stating that they had done so. After which i go to my acct page and immediately log right in. They regularly responded to my questions with answers that were seemingly responses to a different question. If it weren't so frustrating ,it would be laughable.
I urge anyone who takes support as seriously as I do ,to stay away from these jokers. BTW,still able to go into my acct as I write this.

**miraclemanchest** · 05-02-12, 08:18 AM

It is like communicating with Nigerian con artists. The sound like the people that pray on the elderly with fake lottories. I used my other account to be opposite betonline. Ag It took a few times but my betonline.ag account is zero and my other book has the money. And yes I lost 300 in juice doing this. But my money is safe now. Never ever consider betonline.ag. Ever again.

**miraclemanchest** · 05-02-12, 02:45 PM

Dealing with BOL is like turning the clock back 15 years and dealing with English sports betting. African weed smokers that will rip u off.