Hello,
I made a bet with Bovada on 3/11/2012. The wager was a $450 wager to win $300 on Jared Sullinger to get over 8.5 rebounds in a college basketball game. Sullinger ended the game with 9 rebounds. Every single sports reporting website besides one has the official score of him with 9 rebounds but for some reason ncaa.com has his final rebound total as 8. I called support when I saw that the bet appeared as a loss in my account and was told by the agent I would get it credited as a win as it had changed to a win in their system. He said he would call me back and never did. Later yesterday afternoon after hours had passed since he said he would call me back, I called back again and spoke with someone else. They put me on hold and then came back claiming they would not pay out the bet. This agents name was Dario if I recall correctly. He claimed that ncaa.com was the only official website Bovada went by and I told him how come it does not say that then in the terms and conditions. I also told him earlier when I called they had agreed to pay my wager. He did not even answer my questions. I asked multiple times to be connected with a manager and was refused each time. I then lastly explained that a friend of mine made the same bet and got refunded and was told by the manager James that they would do the same for other players. He said that this player surely would not be paid back his wager and that even if he was given his wager back that during the night or at another time the wager would be taken back from him and most likely he would not notice. I was very suprised he would make a statement like this to me even if it was true which seems very irresponsible.
I made a bet with Bovada on 3/11/2012. The wager was a $450 wager to win $300 on Jared Sullinger to get over 8.5 rebounds in a college basketball game. Sullinger ended the game with 9 rebounds. Every single sports reporting website besides one has the official score of him with 9 rebounds but for some reason ncaa.com has his final rebound total as 8. I called support when I saw that the bet appeared as a loss in my account and was told by the agent I would get it credited as a win as it had changed to a win in their system. He said he would call me back and never did. Later yesterday afternoon after hours had passed since he said he would call me back, I called back again and spoke with someone else. They put me on hold and then came back claiming they would not pay out the bet. This agents name was Dario if I recall correctly. He claimed that ncaa.com was the only official website Bovada went by and I told him how come it does not say that then in the terms and conditions. I also told him earlier when I called they had agreed to pay my wager. He did not even answer my questions. I asked multiple times to be connected with a manager and was refused each time. I then lastly explained that a friend of mine made the same bet and got refunded and was told by the manager James that they would do the same for other players. He said that this player surely would not be paid back his wager and that even if he was given his wager back that during the night or at another time the wager would be taken back from him and most likely he would not notice. I was very suprised he would make a statement like this to me even if it was true which seems very irresponsible.
