Unibet.com not paid money

[mohammad]

Hello,

1.On Monday I requested my withdrawal.

2. I sent requested documents they required. First personal document.

3. Reply:
Thank you for contacting Unibet regarding your security check. Please be advised that the ID you have provided us with has not been validated by our Account department. For this reason, we will require you to provide us with a different ID. This can be any official photographic ID such as a different ID card, driving licence or passport.
Please provide this at your earliest convenience in order for us to resolve this issue without further delay.

We thank you for your understanding and wish you a nice day.

Best regards,
Amy

Unibet Customer Support



4. For this response, I waited 3 days.


5. I sent a further document (my driver's license)


6. Reply:
Thank you for contacting Unibet with the document.
Kindly provide us with the back image of the driving license as per original request.

Thank you for your understanding and cooperation

If you need further assistance, do not hesitate to contact us, always keeping the history of our previous emails.

Best Regards,

Kelly

Unibet Customer Support



7. I am waiting for this answer 1 day:
Thank you for contacting Unibet regarding your documents check.
Please be advised that your documents are currently awaiting verfication. Once all of the necessary documents are received it can take 2-3 days for approval, so we kindly ask that you continue to be a little patient for this issue to be resolved in the coming days.

We thank you for your understanding and wish you a nice day.

Best regards,
Amy

Unibet Customer Support



8. I sent several messages before I received reply:


Thank you for contacting Unibet regarding your account.
Security measures are taken when verifying documents , these documents have to follow a high security proceedure with is standard to all our clients and in accordance with our gaming license policy.
As Amy has explained the documents are with the security department and once they have been verified we will inform you accordingly.


Thank you for your understanding in the matter

If you need further assistance, do not hesitate to contact us, always keeping the history of our previous emails.

Best Regards,

Kelly

Unibet Customer Support



9. I sent them several times today what with the document. I get the reply:
Dear ,

Thank you for contacting Unibet regarding We regret to inform you that your Unibet account has been permanently closed as the documents received have not been accepted by the security department. The active funds on your account shall also remain frozen. Please consider this our final decision on the matter on which we are unable to give any additional information, as in accordance with Rule 2.3 in our Terms & Conditions; particularly
2.3 Unibet reserves the right, at its own discretion, at all times, to:
· Decline to open a Unibet Account and/or to close an existing Unibet Account, without any explanation whatsoever;
· Decline to accept deposits without any explanation whatsoever


Thank you for your understanding

If you need further assistance, do not hesitate to contact us, always keeping the history of our previous emails.

Best Regards,

Kelly

Unibet Customer Support




On Monday I sent the documents, but today I just got an answer.
Avoid the bookmaker!

[seljak]

wait my friend....many bookmaker need one week or more to complete this...they will pay you I have account with them,many my friends too,no problem with payout

[KEdge2k]

I know nothing of Unibet, but what kind of BS is it that they claim they can close an account with no explanation whatsoever? That's horseshit

[mohammad]

KEdge2k: this is the problem. They refuse to say why they closed the account. Bwin is the same.
If you have a lot of money you closed!!!

[FourLengthsClear]

I know nothing of Unibet, but what kind of BS is it that they claim they can close an account with no explanation whatsoever? That's horseshit

Most books have a similar clause buried in their ts&cs.

OP if you have had this issue at Bwin as well as Unibet, it is likely that you are on a blacklist.