Ok this is TL;DR but I gotta vent:
I made a few bets through Sportbet recently, lost a couple and then finally won. In order to cashout they requested copies of the DL and CC, I sent them in. Then they said they need both sides of the cards, I found that odd but sent those in as well.
They finally approved, and told me they can't send the money to my Moneybookers account because I didn't deposit via MB. I requested to have the money sent back to the CC (common practice IMO) and they said they don't do this. Later I learned that they will do a cheap/free withdrawl one Monday between 9-1pm once monthly. I phoned them Monday, and after asking about withdrawing the funds, I was placed on hold for 20 minutes and then suddenly hung up on.
I emailed them and had 2 emails ignored for a few days, so I complained to SBR and sent a message to SportBet informing them that I complained. They replied to this email within about 20 minutes, and said I needed to send them copies of the backs of the DL and CC. I complied and sent those.
Later I received an email saying:
I took this to mean that they would pay it to my CC, since this is the CC department.
I went back on their site and their Live Chat representative was basically acting like I was lying about receiving anything similar to the email sent to me, and made me feel stupid. I overreacted and used a couple profanities but not the "f" word. They forwarded me to a higherup who ended up saying she's closing my account etc.
I log back onto Sport Bet and my account IS suspended, and now has $250 instead of $592. I'm guessing they voided the bet I made, which in my opinion is THEFT, since if I lost the bet they would most certainly not refund my money.
Has anyone else been ripped off by SportBet? I usually deal with Pinny and Bet 365 where I have gotten used to having the money back on my account within 48, so I'm surprised that there are any sites out there that simply don't have the CC option.
I am very stressed right now because this is a huge amount of money to me, and I would not have made the bet unless I was quite confident that it would win.
I made a few bets through Sportbet recently, lost a couple and then finally won. In order to cashout they requested copies of the DL and CC, I sent them in. Then they said they need both sides of the cards, I found that odd but sent those in as well.
They finally approved, and told me they can't send the money to my Moneybookers account because I didn't deposit via MB. I requested to have the money sent back to the CC (common practice IMO) and they said they don't do this. Later I learned that they will do a cheap/free withdrawl one Monday between 9-1pm once monthly. I phoned them Monday, and after asking about withdrawing the funds, I was placed on hold for 20 minutes and then suddenly hung up on.
I emailed them and had 2 emails ignored for a few days, so I complained to SBR and sent a message to SportBet informing them that I complained. They replied to this email within about 20 minutes, and said I needed to send them copies of the backs of the DL and CC. I complied and sent those.
Later I received an email saying:
Greetings:
Yes, you are now ok for payouts as per our CC department,
you can go ahead and place your payout request.
Please contact us again if you have further questions or comments.
Yes, you are now ok for payouts as per our CC department,
you can go ahead and place your payout request.
Please contact us again if you have further questions or comments.
I went back on their site and their Live Chat representative was basically acting like I was lying about receiving anything similar to the email sent to me, and made me feel stupid. I overreacted and used a couple profanities but not the "f" word. They forwarded me to a higherup who ended up saying she's closing my account etc.
I log back onto Sport Bet and my account IS suspended, and now has $250 instead of $592. I'm guessing they voided the bet I made, which in my opinion is THEFT, since if I lost the bet they would most certainly not refund my money.
Has anyone else been ripped off by SportBet? I usually deal with Pinny and Bet 365 where I have gotten used to having the money back on my account within 48, so I'm surprised that there are any sites out there that simply don't have the CC option.
I am very stressed right now because this is a huge amount of money to me, and I would not have made the bet unless I was quite confident that it would win.