made few bets .after qualifying for a bonus wrote an email to support in order to receive it,got a response:
Your account is under investigation by our security department
Could you please send us a valid proof of ID ( passport ) , driving license and utility bills - preferably gas and internet bills that not older than 60 days along with a CC statement.
No further correspondence will be issued out at this time
my account became inactive
after sending them documents ,got a reply:
Hi,
Thank you for your query.
Our security team has performed a random check of accounts. Subsequent investigation resulted in the flagging of your account. We would like to inform you that the use by multiple customers of the same computer for opening accounts, claiming the bonus and betting is strictly against the terms and conditions of ACBet.com. All customers are advised not to share their computer for all purposes when dealing with ACBet. This is necessary as it is risky to allow multiple customer use of the same computer due to the highly sensitive nature of information that your computer might contain, particularly your account credentials.
Thank you for your understanding.
i can 100% guarantee that only i was using my pc/ip ,didn't make multiple accounts or smth else wrongly
Acbet_F:You can also get in touch via email at marketing@acbet.com , or just pm me here. I am very happy to satisfy and help good customers for any query they may have, this will always remain.
waiting for your response about this situation ,my username junglist
my balance in acbet USD 558.24
sbr complaint form filled will check and update forum tommorow
Your account is under investigation by our security department
Could you please send us a valid proof of ID ( passport ) , driving license and utility bills - preferably gas and internet bills that not older than 60 days along with a CC statement.
No further correspondence will be issued out at this time
my account became inactive
after sending them documents ,got a reply:
Hi,
Thank you for your query.
Our security team has performed a random check of accounts. Subsequent investigation resulted in the flagging of your account. We would like to inform you that the use by multiple customers of the same computer for opening accounts, claiming the bonus and betting is strictly against the terms and conditions of ACBet.com. All customers are advised not to share their computer for all purposes when dealing with ACBet. This is necessary as it is risky to allow multiple customer use of the same computer due to the highly sensitive nature of information that your computer might contain, particularly your account credentials.
Thank you for your understanding.
i can 100% guarantee that only i was using my pc/ip ,didn't make multiple accounts or smth else wrongly
Acbet_F:You can also get in touch via email at marketing@acbet.com , or just pm me here. I am very happy to satisfy and help good customers for any query they may have, this will always remain.
waiting for your response about this situation ,my username junglist
my balance in acbet USD 558.24
sbr complaint form filled will check and update forum tommorow
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