I requested a hand history for Saturday night and was told I would get it within 24 hours. Then the next night requested it again, and again.. then twice more... then today I get this:
"Our poker department says they can not provide you the hand history on this manner, the amount is too massive. If you want to see your hand history from now on, in the poker software you can open any table, in the upper right corner you can click on hand history. This will open and instant hand history window, in there you click on options, check the save my hands history and choose the preferences on how and where will the future hands be saved.
Should you require further assistance or information, please contact us by replying to this email or initiating a Live Chat."
Yes, you read it, ONE NIGHT of poker hand histories is 'too massive'.. What a ******* comedy BetOnline has become.. THEY have poker software issues that night, tell you hours later there is a problem THEN tell you to provide them with poker hand #s where you were timed out.. THEN they won't provide you with hand histories..
******* amateur hour..
"Our poker department says they can not provide you the hand history on this manner, the amount is too massive. If you want to see your hand history from now on, in the poker software you can open any table, in the upper right corner you can click on hand history. This will open and instant hand history window, in there you click on options, check the save my hands history and choose the preferences on how and where will the future hands be saved.
Should you require further assistance or information, please contact us by replying to this email or initiating a Live Chat."
Yes, you read it, ONE NIGHT of poker hand histories is 'too massive'.. What a ******* comedy BetOnline has become.. THEY have poker software issues that night, tell you hours later there is a problem THEN tell you to provide them with poker hand #s where you were timed out.. THEN they won't provide you with hand histories..
******* amateur hour..