Betonline-Poor customer service

**VTranX** · 11-16-11, 12:22 AM

I've always hated there live chat cs.

**Legions36** · 11-16-11, 01:21 AM

CS could use some work but they have alot of great options there.

**IrishStoner** · 11-16-11, 01:28 AM

I like them for me so far.

**wrongturn** · 11-16-11, 09:39 AM

I like the lines they offer, but their live chat is terrible, not friendly and slow to respond, unless you want to talk deposit. Avoid using CC if possible, but if you have to, scan the back and front of card immediately, because they are going to ask for it before payout.

**BigOrange** · 11-16-11, 07:34 PM

I was happy with the site until this instance and if they had done one of two things, I would have stayed with them. Either immediately credit back my card for the duplicate charge , or offer me something for the inconvenience for having to wait 10 days for the credit back to my card. I don't think I'm being unreasonable here at all.

**BigOrange** · 11-18-11, 02:16 PM

Both deposits were credited back to my CC account today. This experience will keep me from playing there again though.

**BstHcpr** · 11-21-11, 03:28 PM

This just happened to me today as well. I was double charged numerous times for 25 dollar deposits paying 150 dollars for 75 dollars worth of deposits. They told me to tell my bank that these charges were valid or my account would be closed. I tried to explain that 75 dollars of these charges were valid and they show up on my transaction history. It was the other 75 dollars that were invalid due to double charging. He just told me I would never be able to bet anywhere again and the 400 dollars I made would be forfeited.

**KEdge2k** · 11-21-11, 04:06 PM

You sound like a whiny little bitch when you ask them for a handout because of their mistake. Is it bad CS? Probably. But you come across like that entitled whiner.

**NotSoBad** · 11-21-11, 04:35 PM

Send Alex a pm. He will have it solved.

**BigOrange** · 11-21-11, 04:42 PM

Originally posted by KEdge2k

You sound like a whiny little bitch when you ask them for a handout because of their mistake. Is it bad CS? Probably. But you come across like that entitled whiner.

You obviously didn't read all of my op or weren't smart enough to understand it.

I was double-charged, then I had to spend 1 hour and 30 minutes on live chat to get them to agree to refund me but it would take them 10 days to do so and I'm a whiny little bitch. You sir are a ******* idiot!

**BstHcpr** · 11-21-11, 06:13 PM

Now they told me they are reviewing my account. I deposited 25 dollars on the 14th and this charge shows up as valid and paid for on my bank account. They also took 75 dollars from my winnings the exact amount they say I owe them. After telling them this they said they would review my account and let me know in 24-48 hours/

**SBR Lou** · 11-21-11, 06:23 PM

Originally posted by BstHcpr

This just happened to me today as well. I was double charged numerous times for 25 dollar deposits paying 150 dollars for 75 dollars worth of deposits. They told me to tell my bank that these charges were valid or my account would be closed. I tried to explain that 75 dollars of these charges were valid and they show up on my transaction history. It was the other 75 dollars that were invalid due to double charging. He just told me I would never be able to bet anywhere again and the 400 dollars I made would be forfeited.

Hi BstHcpr,

Could you please fill out this sportsbook form?

**skrtelfan** · 11-22-11, 04:36 AM

Originally posted by KEdge2k

You sound like a whiny little bitch when you ask them for a handout because of their mistake. Is it bad CS? Probably. But you come across like that entitled whiner.

He's not asking them for a "handout." They're taking his money for 7 days without permission because of a screwup on their processor's end, and after him having to waste all that time in chat getting it corrected, and then being on the hook for that amount for 7 days, he's certainly entitled to some sort of compensation.

**BigOrange** · 11-22-11, 09:53 AM

Originally posted by skrtelfan

He's not asking them for a "handout." They're taking his money for 7 days without permission because of a screwup on their processor's end, and after him having to waste all that time in chat getting it corrected, and then being on the hook for that amount for 7 days, he's certainly entitled to some sort of compensation.

Thanks Skrtelfan: That's the way I saw it. I just wanted the error fixed quickly. If they could have done that, i wouldn't have asked for anything and I would have kept playing there. I really didn't give a shit about a freeplay or anything, I just couldn't believe that they wouldn't even offer something for the inconvenience. I never take a bonus on my deposits as I don't want to screw with rollovers.