BetPhoenix Scam

[durito]

I don't think it's reasonable to ask for a high bonus as well as low juice, but if such a too-good-to-be-true offer was indeed on the table, why not get it in writing?

As I said before, it is not uncommon for -110 shops to offer a dimeline in baseball. Baseball is different.

Thus, Ricky asked if everyone was on the dimeline for baseball (ie both player on the -105 set and the -110 set). Their manager either lied, or is not at all competent.

There are A+ books that offer bonuses and a dimeline in baseball.

[Dark Horse]

As I said before, it is not uncommon for -110 shops to offer a dimeline in baseball. Baseball is different.

Thus, Ricky asked if everyone was on the dimeline for baseball (ie both player on the -105 set and the -110 set). Their manager either lied, or is not at all competent.

There are A+ books that offer bonuses and a dimeline in baseball.

If this topic -calling out a so-called scam- had come up with a A+ book, the complaint would pretty much have been laughed off the stage. Ricky didn't even mention he had asked for a higher bonus, until he was asked. How is that not playing public opinion?

Full disclosure. I'm rooting for this book, simply because US players need a good low juice book. (You play at Pinny, so you don't really care). So I'm not going to trample all over it when it is trying to make the transition to the US market. How many books like this are available to US players? Not Pinny, not Canbet. Betonline isn't my cup of tea. And we're going to complain about a bonus?!

Main thing I want to know is that we're not going to run into a Cascade situation with them, where players can kiss their money goodbye.

[durito]

As far as I can read from their rules, this book offers two wagering choices (much like betonline) that you pick when you sign up.

1) One gives a -105 lineset with a 15% freeplay up to $500 max
2) The other gives a -110 with varying amounts of freeplay toping out at 50% for deposits above $5,000.

I was told in no uncertain terms that they have a dimeline for MLB sides, for all players, whether on the -110 and -105 lineset.

This seems clear to me. Ricky's played at more books than probably anyone, I'm sure he was quite clear in what he was asking them.

If you want pinnacle, play at pinnacle, these guys aren't it. I will still probably deposit for one of those 45%-50% freeplays.

[Dark Horse]

So you're saying Ricky was promised a 50% free play bonus (up to $2500) plus dimelines for baseball.

I don't know about you, but I don't want a low juice book to go there. If I'm playing there, that is.

[SSLP]

Betguardian offers the same for US players

[RickySteve]

I don't think it's reasonable to ask for a high bonus as well as low juice, but if such a too-good-to-be-true offer was indeed on the table, why not get it in writing?

It's a testament to the human spirit that you have 7000 posts without the ability to read.

[dunk]

If you don't get something as advertised, whether it be a bonus or price, you should get your money back at no charge.

yep thats the way it should be. and any company that cares about there customers should live up to that saying.

[Dark Horse]

It's a testament to the human spirit that you have 7000 posts without the ability to read.

Vitriolic as ever?

It would seem that you could have spared me the trouble of 'not reading', if you had simply mentioned upfront that your problem was bonus-related:

Before posting up, I was promised by the head linesman that they deal a dime line on MLB MLs for all players. I sent a few grand to give them a shot. Once my money got there, the lines were all set to 20 cents. I called to complain and they said "That's our decision. We can change the lines any time."

BetPhoenix can't be trusted.

[SSLP]

I agree with Dark Horse.

Your first post regarding this issue was FULL VIG compliant how you put in money to recieve a -105 line set and now you are getting the 20 cent lines.

You however did NOT mention the fact that you were scouting for a bonus like a bonushunter and were trying to score low juice while at it . The head linesman probably got things mixed up so you decide to come to SBR bash them and in your own way (pressure) them to give you this deal.

BetPhoenix is a solid book , credit and postup show me a client that hast been paid out from there.

I work in this industry and for US players to have a book with decent bonuses , that will pay NO MATTER WHAT .. might take 2 weeks but you will get paid is very important.

So I say dump this thread cause in the end this was just a BonusHunting situation

[JackP]

Hi, guys, you know there are different promotions, and none of them is related to the other, you can't expect to get a dime line on baseball, a -105 on football and a big bonus, no one offers that! We offer the customer the chance to choose between one of them.
SOFUN, thanks for your comment, I never said that because they have over 10 years experience they can't make a mistake cause we all make mistakes, what I said is that they're all very capable and we're very confident of their work, I just don't like it when someone says that they lied or that they're not competent based on a situation that might as well be a lie, a mistake or a misunderstanding on the customer's behalf, just because he says that one of our line managers said that doesn’t mean it’s true. And believe me we’re not just talking, we’re trying to get to the bottom of the situation, but so far we haven’t received any call or email from Rick!
We’ve tried our best to improve by creating our new online betting interface which is one of the best in the industry, we recently added a horse racing software as well as a specialized horse department, we will be offering virtual horse racing soon, we have live baccarat online and soon we’ll be offering more live casino games.
All this because we want to offer our customers the best gambling experience, we’ve worked hard to get to where we’re at right now, and we’ll keep it up always trying to better ourselves.
Thanks,
Jack

[RickySteve]

Those with a three-digit IQ, please ignore this post.

Before posting up, I was promised by the head linesman that they deal a dime line on MLB MLs for all players.

I was told in no uncertain terms that they have a dimeline for MLB sides, for all players, whether on the -110 and -105 lineset.

There is a difference between offering -110 or -105 on football/basketball sides and a dimeline in baseball. Plenty of books are -110 only in football/basketball yet offer a dimeline in baseball. That is specifically what Ricky asked, and they either lied or customer service doesn't know what they are talking about.

"Baseball is a moneyline sport. It's a dime line for everyone." -BetPhoenix Line Manager

As I said before, it is not uncommon for -110 shops to offer a dimeline in baseball. Baseball is different.

Thus, Ricky asked if everyone was on the dimeline for baseball (ie both player on the -105 set and the -110 set). Their manager either lied, or is not at all competent.

There are A+ books that offer bonuses and a dimeline in baseball.

[RickySteve]

Hi, guys, you know there are different promotions, and none of them is related to the other, you can't expect to get a dime line on baseball, a -105 on football and a big bonus, no one offers that! We offer the customer the chance to choose between one of them.

I don't give a shit about -105 for football. Don't inject false information into this dispute.

And believe me we’re not just talking, we’re trying to get to the bottom of the situation, but so far we haven’t received any call or email from Rick!

I PM'd DMTexas yesterday morning and he has yet to respond.

We’ve tried our best to improve by creating our new online betting interface which is one of the best in the industry, we recently added a horse racing software as well as a specialized horse department, we will be offering virtual horse racing soon, we have live baccarat online and soon we’ll be offering more live casino games.

Yum, I have many delicious recipes for Spam.

[MrX]

RickySteve should be given three choices:

1) Stay at BP with low vig option
2) Stay at BP with bonus
3) Funds returned to RickySteve with all fees covered by BP

I don't think BP is obligated to honor a word-of-mouth agreement from one employee, especially since they haven't even admitted to making that agreement (although I do believe RickySteve).

[durito]

Football

Baseball

[katstale]

We’ve tried our best to improve by creating our new online betting interface which is one of the best in the industry, we recently added a horse racing software as well as a specialized horse department, we will be offering virtual horse racing soon, we have live baccarat online and soon we’ll be offering more live casino games.
All this because we want to offer our customers the best gambling experience, we’ve worked hard to get to where we’re at right now, and we’ll keep it up always trying to better ourselves.
Thanks,
Jack

OK, I am slow on the uptake. All of this to improve for the customer, but no ewallets?? wouldn't that come first, then add the little bells and whistles??

[Dark Horse]

I don't give a shit about -105 for football. Don't inject false information into this dispute.

Let's see... -105 lines plus a 50% freeplay ...

Since you have already established that I'm not reading what you're saying, gimme an S, gimme a C, gimme an A, gimme a L, gimme a P.

It's called taking a shot, Ricky. The one question I have is if you really talked to 'the head linesman' or just to a clerk.

[MrX]

Let's see... -105 lines plus a 50% freeplay ...

Since you have already established that I'm not reading what you're saying, gimme an S, gimme a C, gimme an A, gimme a L, gimme a P.

He said that he requested the high-vig line set with the bonus. This had nothing to do with getting -105 football lines.

But, he was told that MLB was a dime-line, even for the high-vig line set.

[durito]

Books w/ bonuses, dimeline for baseball, and -110 for football/basketball:

WSEX
Bet JM
5 Dimes
ABC Islands
Bodog
Las Palmas
Wagerstreet
Sportbet
BetGuardian
JustBet
BetPop (and other FF books)

[Dark Horse]

MrX, the dispute is about the high bonus. Which was conveniently not mentioned by RS until asked about it.

Do you really think a low juice book wants to expose itself at the tune of a 50% freeplay? The scalpers would swarm all over them. It just doesn't work that way, and RS knows it.

If it's too good to be true, get it in writing. Otherwise don't call a scam when you know it isn't even close to a scam.

[jjgold]

Tough call here

We have some sharp guys saying Bet Phoenix is legit, a few saying they play games.

I am on the fence here

[MrX]

MrX, the dispute is about the high bonus. Which was conveniently not mentioned by RS until asked about it.

I agree that it was misleading (maybe intentionally so) that the bonus was not mentioned in the original post.

Do you really think a low juice book wants to expose itself at the tune of a 50% freeplay? The scalpers would swarm all over them. It just doesn't work that way, and RS knows it.

If it's too good to be true, get it in writing. Otherwise don't call a scam when you know it isn't even close to a scam.

I agree with this, too, which is why I said the book shouldn't be held to this verbal agreement. I do think they should cover fees to return RS's balance (unless they contend that he completely fabricated this whole thing).

[katstale]

Can we all agree these guys should have Neteller and Moneybookers???

Then we could all give them a nice try out for football--and report back to BBD.

[Dark Horse]

Can we all agree these guys should have Neteller and Moneybookers???

Then we could all give them a nice try out for football--and report back to BBD.

DMTexas said he would be looking into book-to-book transfers with Matchbook. I asked Matchbook if they could add BetPhoenix to their list.

[bigboydan]

That would be helpful DH, however Katstale was does have a valid point about NT and Moneybookers though. If they really are serious about breaking into postup mainstream, they need to get those services IMO.

[shock11]

scam

[SSLP]

I dont think they are a scam , i just think they are getting their shit together .

All in all they are a good book and the owners are legit.

I for one have NEVER heard of anyone not being paid by them in credit so I am sure the same for post up is obvious.

They have my support , i support very few books but the ones I do are great ops.

For all the readers please do not pay attention to a BonusHunter that is just crying for a 50% bonus and LOW JUICE.

If I would get offered that deal I would ask for it in an email.

It is obvious this Ricky steve fellow is just being a jerk.

SBR , STAND UP FOR THE GOOD GUYS for a change....

[sofun]

they are solid, good people, nice management, that's what I see at this point, but when you have a dispute with player which is their customer, please dig in and fix it right away, I use to sit in the meeting and customer throwing the cell phone into the wall, I just sat sorry sir, we will fix it now, that's because I need to check to deposit and making my bet

[SSLP]

LOL
Nice post sofun

[poetwarrior41]

Tough call here

We have some sharp guys saying Bet Phoenix is legit, a few saying they play games.

I am on the fence here

This place is definately legit, this is a very large credit operation that caters to an asian clientel. Almost all of the West Coast asian agents, have sheets in this book. The downside, is they dont have any experience in the post up business. So there are going to be plenty of growing pains in the next few months, just like all the top books have had at one point or another. Throw in the USA freeze out on money transfers, and you have a whole new set of problems. Lets give them a month to get set up for FB season, and then lets take another look at them. They shouldnt offer any bonus, and just go for the low juice and dimeline baseball, that should eliminate quite a few problems
This is the book Fat Rick (Allworld) was working at before he got picked up in Panama. He was one of the BM's in the place, and the head BM at the present time is Fernando from the old Hollywood. They have a good crew intact, now they just need to find a solid CS Manager. They got a beautifal office, and after the phenomenal NBA season they had, i think they are poised for a big year. Lets give these guys a little time, and give them a shot, once were sure everything is in place, for a smooth and stress free gaming experience.

[RickySteve]

Over three days since I contacted DMTexas, at his request, to attempt to resolve dispute. No response. Just further evidence of what is, at best, a flaky amateur outfit.

Synopsis of dispute:

-I inquire about opening account.
-BetPhoenix promises terms of account.
-I send money.
-BetPhoenix reneges on promises.
-I report their lies.
-BetPhoenix makes disingenuous attempt, including shills, at spin control.
-Life goes on...

[poetwarrior41]

There definately not off to a good start at SBR, thats for sure. Let me get this straight Ricky, you have attempted to contact them through their website by email or phone multiple times? They wont answer your call or are just giving you the runaround? What exactly do you want? Your money back or just what was promised you? Have you made any bets yet, or just waiting for resolution? Keep us up to date on how this turns out.

[Dark Horse]

He's already said what he wants. High bonus and low lines for MLB. So give him his scalp or overnight him his money back. Any delay at this point can only undermine BetPhoenix reputation.