BetOnline is trying to be a brand name in the US market. Being patriotic I told their marketer that I would go ahead and make another CC deposit but the cc this time had 1 letter off in my name of Pr#PS##a. I own a 400 person company and do not have time to go to the bank and change the card for one letter when it's the only card with just one letter missing. The marketer said that would be no problem when time to verify. I knew about verification so I asked up front. After losing a grand, I got lucky and won 5k. Thinking I might make a small withdrawl, I called and asked if they needed anything else to prove my identity. They said there is a problem with one of the "4" cc's I deposited with and this 'could' be bad news. They then told me to call tomorrow when banking is open. There is no way BOL won't pay me after using 3 ************ with my name spelled correct and telling them upfront b4 the last deposit right? BOL will do the right thing I'm sure and I will keep you posted either way. Thanks!
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Edit by Lou: After speaking with BetOnline management, the following was explained:
1. The misspelling of the player's last name on the card used obviously prompted the need for additional scans/documents. While the request may have helped infuriate the player, it was necessary and fairly standard.
2. Due to the high fraud risk associated with "business cards", BetOnline is going to A. refund deposits to the card in question, B. will pay the winnings of the account balance through their normal payout methods, and C. institute a rule going forward that company cards will not be accepted.
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Edit by Lou: After speaking with BetOnline management, the following was explained:
1. The misspelling of the player's last name on the card used obviously prompted the need for additional scans/documents. While the request may have helped infuriate the player, it was necessary and fairly standard.
2. Due to the high fraud risk associated with "business cards", BetOnline is going to A. refund deposits to the card in question, B. will pay the winnings of the account balance through their normal payout methods, and C. institute a rule going forward that company cards will not be accepted.
