I received an email from WSEX on 6-5-08 titled 'June 15% Bonus' that offered a 15% reload on up to a $5k deposit until 6-11-08. I deposited $5k via moneygram on 6-11-08, emailed them the ref codes that evening, and waited for the deposit and bonus to be credited.
Unfortunately, I never heard back from them via email, and it took until 6-14-08 for me to reach someone on their live chat. They credited my deposit and bonus on this day, but I only received a 10% bonus (not 15%). After speaking with 'Craig' via live chat, I was left with gems like this:
Craig: i will add the 5%
Craig: 1 sec
Craig: sorry sir, spoke to the supervisot and because this bonus has ended week can retro act
Craig: sire you have cashed in on the 10% for all on your deposit during that period
luke: i know, i asked for my bonus to be credited, and they gave me 10% instead of 15%. that is your mistake, not mine. 15% should have been credited when I asked, not 10%.
luke: i'm lucky i even looked at the bonus amount or else i would have not caught your mistake
Craig: i will send the accounts manager an email. she will have to make the final decision on this
Regardless, I never heard from the accounts manager, and the bonus still has not been credited. I tried emailing SBR on 6-24-08, but have not heard back from them either! I thought "A" books had a 24 hour turn-around on problems like this. I don't like airing my dirty laundry but I'm not getting anywhere via email or live chat.
Unfortunately, I never heard back from them via email, and it took until 6-14-08 for me to reach someone on their live chat. They credited my deposit and bonus on this day, but I only received a 10% bonus (not 15%). After speaking with 'Craig' via live chat, I was left with gems like this:
Craig: i will add the 5%
Craig: 1 sec
Craig: sorry sir, spoke to the supervisot and because this bonus has ended week can retro act
Craig: sire you have cashed in on the 10% for all on your deposit during that period
luke: i know, i asked for my bonus to be credited, and they gave me 10% instead of 15%. that is your mistake, not mine. 15% should have been credited when I asked, not 10%.
luke: i'm lucky i even looked at the bonus amount or else i would have not caught your mistake
Craig: i will send the accounts manager an email. she will have to make the final decision on this
Regardless, I never heard from the accounts manager, and the bonus still has not been credited. I tried emailing SBR on 6-24-08, but have not heard back from them either! I thought "A" books had a 24 hour turn-around on problems like this. I don't like airing my dirty laundry but I'm not getting anywhere via email or live chat.