BET365 Warning

[irazvan]

Hello. my problem is very simple:

On Monday, 28 Apr I requested my first withdrawal from Bet365. (100 €)
Hence I deposited with a ********** I was obliged to withdraw through Bank Wire method.

So I waited patiently 7-10 working days, tough I find ridiculous to wait so many days for a wire transfer in UE while bookies like gamebookers, bwin, interwetten pay you trough bank wire in 3 business days, but Ok, rules are rules.

Now after 2 weeks my money have not arrived

[fingas]

i believe 5th May was a banking holiday in UK so that day won't count but i assume you should get the money over this week, that amount is nothing to them

[bigboydan]

I assume that you have sent in all the documentation they have requested? If not thats most likely the problem right there sir.

[irazvan]

Yes Sir, I sent them ID when requested, phone verification and letter verification.
They answered:

Thank you for your email.


Please be advised that today is the 9th working day, as Monday 5th May
was a UK bank holiday.

If the funds are not with you tomorrow please contact us back and we can
initiate a trace on this payment.

In order to do this please can you confirm the bank details we hold for
you:

* Bank name
* Bank address
* Account number
* Swift (BIC)/routing number
* Account Holder's Name

[Skudrulacis]

I think there is holidays problem, in my country there was a many holidays, maybe in your country also there were holidays?

[irazvan]

i believe 5th May was a banking holiday in UK so that day won't count but i assume you should get the money over this week, that amount is nothing to them

Well you were right. 5th May did not count for them as a working day. But today was the 10th day and I haven't received the withdrawal.

Is not the 100E I'm worried about, is the rest of my money having in the betting acount

After contacting their customer support, they answered:

...Thank you for your email.

I can confirm that we have initiated a trace on the missing withdrawal,
Once we have received further details regarding your payment we will
contact you again....

But I don't understand how the system works,
Where could the money go if not in my bank account??

[tomcowley]

Odds are that some of the information on the wire is wrong. If so, the money effectively sits in limbo for about 2 weeks before being returned to the sender. They'll figure out what happened.