Hello everybody!
I have serious problems with this black bookie and I asking you for help!
15.11.07 I've opened an account there. I've made two deposits on total amount 70 euro. Then I have made three or four bets and my balance become 163 euro (with 10 bonus euro).
And now the most interesting thing! When I requested a withdrawal of 68 euro via webmoney and send them my ID documents copy I discovered that my account has been closed and I should contact their customer service! I sent them an email asking them why they closed my account and received answer that my account has been checked by security service and it is closed and will not be open. I asked them what about my money and they said that I would receive only my first deposits back! My deposits! 70 euro! But what about 83 euro that I have won (I even don't say anything about their 10 euro bonus!). They said that I will receive only my deposits and nothing more! I asked them why? What rules have I broken that you doing such things? I have made only 3-4 bets! They said that in support service they don't know any more information! I asked who knows "more information"? Tell me his phone number and name! Do you know what they answered? They said that they don't give information about personnel! It means that support service "don't know" anything about my problem, but won't tell me who knows!!
IT IS THEFT FOR SHURE!
21.11.07 they paid me out my 70 euro of my first deposits but what about my 83 euro that I have won?!
I don't know what to do with them! I don’t understand basis of why they are doing this to me?!
It is doesn't fair to do such things!
I will be very thankful if you will help me to return my money!
I can tell you that I have no idea of the basis of such their decisions. I opened an account with my real name, I had only one account there and I sent them my real ID. I'm not playing for "risk-free bets" and I'm not just bonus-hunter. I wanted to play with them seriously and for long period of time but they have closed my account because I have won..
Thank you in advance for your help and sorry for my English.
Vadim
I have serious problems with this black bookie and I asking you for help!
15.11.07 I've opened an account there. I've made two deposits on total amount 70 euro. Then I have made three or four bets and my balance become 163 euro (with 10 bonus euro).
And now the most interesting thing! When I requested a withdrawal of 68 euro via webmoney and send them my ID documents copy I discovered that my account has been closed and I should contact their customer service! I sent them an email asking them why they closed my account and received answer that my account has been checked by security service and it is closed and will not be open. I asked them what about my money and they said that I would receive only my first deposits back! My deposits! 70 euro! But what about 83 euro that I have won (I even don't say anything about their 10 euro bonus!). They said that I will receive only my deposits and nothing more! I asked them why? What rules have I broken that you doing such things? I have made only 3-4 bets! They said that in support service they don't know any more information! I asked who knows "more information"? Tell me his phone number and name! Do you know what they answered? They said that they don't give information about personnel! It means that support service "don't know" anything about my problem, but won't tell me who knows!!
IT IS THEFT FOR SHURE!
21.11.07 they paid me out my 70 euro of my first deposits but what about my 83 euro that I have won?!
I don't know what to do with them! I don’t understand basis of why they are doing this to me?!
It is doesn't fair to do such things!
I will be very thankful if you will help me to return my money!
I can tell you that I have no idea of the basis of such their decisions. I opened an account with my real name, I had only one account there and I sent them my real ID. I'm not playing for "risk-free bets" and I'm not just bonus-hunter. I wanted to play with them seriously and for long period of time but they have closed my account because I have won..
Thank you in advance for your help and sorry for my English.
Vadim