It looks like once again I may have been scammed. Last night (night before Superbowl Sunday) I decide I want to bet on the game. Looked on line for what I thought was a reputable on line sports betting site and came across BetUS. Transferred almost all of my checking account funds into it after talking to my "peronal Manager" with the assumption that if I won I could get my money back immediately. Tried after the game to get my money out and it said that I had to complete three rollovers. Well, I read all the rules and the terms of service and it said nothing about this. Called BetUS and was told that I needed to speak to my "personal Manager" Chris, and that he wouldn't be in till tomorrow. I know he never mentioned this in our original phone conversation. Can anyone help me get my money back? Thanks for any help you can give this first time bettor.
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Welcome to the board ryder.
Did you receive a bonus of some kind? Most bonuses require you to play-through the funds+bonus a certain amount of times. Often phone sales clerks can leave this out and will later tell you that it was in the fine print.
If they are saying you need to keep the money there with no bonus and it's not in the general TOS, there may be some funny stuff going on.Comment -
yes, I received a 25% bonus and bet that too. But this requirement to bet it again is nowhere in BetUS terms of service or in thier rules. I know this because I read it all beforehand and certainly read it again afterwards looking for it. And I'm sure that it wasn't told to me on the phone either. So, what, now I have to bet all the money I have in the account 3 more times??? The only thing I had to bet on was the superbowl! Shit, I'll end up losing my money afterall! Hell, they can keep the bonus and the money won from it -- all I wanted to do was bet on the superbowl. Again, any help dealing with these people would be greatly appreciated as I am not a regular gambler. ThanksComment -
First off, Welcome to the SBR forum sir.
According to the BetUS bonus structure rules they are correct in regards to the 3x's rollover.
* 15% BONUS = 1 - time rollover
* 20% BONUS = 2 - time rollover
* 25% BONUS = 3 - time rollover
* 35% BONUS = 4 - time rollover
* 45% BONUS = 5 - time rollover
* 50% BONUS = 6 - time rollover
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CAN YOU TELL ME EXACTLY WHAT A "ROLLOVER" MEANS?
ThanksComment -
A rollover means you must wager 3x's more than you made the deposit for originally sir (including your bonus amount).Comment -
Rollover means the number of times you have to bet through the deposit. Sportsbooks have rollovers precisely because they can’t afford customers moving money in and out making one and two bets at a time. Especially if they gave a bonus, but even without a bonus they’re still on the hook for the expense of the money transfer itself, since close to 100% of deposits to sportsbooks they pick up those fees, and a decent percentage of withdrawals as well.
The more specific details of what “rollover” means varies from sportsbook to sportsbook, and you need to communicate directly with your sportsbook to get this elucidated.
For example, depending on the book, if you deposit $1,000, get a $250 bonus, and they pick up $50 in fees to cover however you sent the $1,000, a “3 time rollover” can mean that you have to bet a total of $3,000 (3 x the deposit), or $3,750 (3 x the deposit plus bonus), or $3,900 (3 x the deposit plus bonus plus fees).
Furthermore, there are different ways they calculate how to count your wagers toward rollover. Some count the “risk” amount, and some count the lower of the “risk”/“win” amounts. So if you bet $500 to win $200 on a big moneyline favorite, some will count that as $500 toward your rollover, and some will count it as $200 toward your rollover.
Beyond that, some books don’t count certain wagers toward your rollover at all, such as special promotions and what have you.
A rollover of 3x on a 25% bonus deposit is not an arduous or unreasonable one at all. You may have a legitimate gripe about the communication—that the policy wasn’t made clear to you before you made your deposit—but unfortunately that and worse is common with offshore sportsbooks, even some of the better ones. The salespeople who are trying to get you to deposit your money are generally not going to go out of their way to give you reasons not to. In fact, often they don’t even know a lot of things that would be relevant to the potential customer. They just guess or tell you what they think you want to hear, then once you deposit, you find that you’re dealing with wagering departments and accounting departments and such that may operate very differently from what you were led to expect.
As far as your willingness to forfeit the bonus and winnings from the bonus in order to not be bound by the rollover, most books will negotiate something like that. Again the precise terms and whether they’ll do so at all varies from book to book. For what it’s worth, I certainly wouldn’t recommend it even if they allow it. You’d be letting frustration cost you a substantial chunk of money that’s rightfully yours. If you just bet enough to meet the rollover (perhaps in very small increments to reduce variance), even by picking bets totally at random, you’d very likely be a lot better off.
One final thing I’d mention is that even if BetUS is not cheating you at all with their rollover policy, by coincidence they do happen to be a crooked book. They have a history of dubious practices, and a site that recommends them is not “reputable” as a source of sportsbook information but is merely doing what they’re being paid to do. Once you’re able to get your money, I’d recommend using a different sportsbook(s) in the future.Comment
