Wagerchief giving me the runaround on pay out

[tomcast]

It says it should take 8-10 days but it has been well over a month now. I've tried to be patient but they won't even talk to me. Every day I phone and they won't put me through to accounting. I end up with some CS rep relaying a message about what is going to happen. Every message has been false so far.

I have tried to be flexible. I asked for Moneybookers but also told the general manager I could accept a bank wire.

The general manager stopped returning my e-mails 2 weeks ago.

The latest in a long string of promises was that I would have my money by a couple hours ago but it's not there again. Any suggestions?

[big joe 1212]

Mr. Wagerchief should be on here shortly to help you.

[Wagerchief]

Hi Tomcast,

I apologize for the hassle but my email has been having problems , I was certain I emailed you back since you can ask anyone here I have never ever let them down . I will get your payout out to you today .

Jon

[Wagerchief]

**Payout sent .. for free .. feel free to PM me any time

[tomcast]

Yes I received the payout. Thank you.

I'll put in the request for the next one today. Hopefully it won't be another 5 weeks.

[Wagerchief]

Just PM me here and it will get taken care I am not sure if my email is working 100%

[BigDaddy]

WC its good to see the OP be paid but i have to ask why did it take a post from him after he patiently waited 1 month to get paid?

you pay him in a matter of hours?

most players 95% of them don't use the forums so it makes one wonder if all players are being paid.

[Wagerchief]

Hi Bigdaddy,

The player emailed me , I emailed back , player emails me back , I email him back ( the mail never went through ) .

After I saw this I realized that he never got my last emails so I paid him in 15 minutes .

And yes players are getting paid if you look in the forum you will see the positive feedback.

Also this is the first time in the sportsbooks history there is a complaint of this nature . I should know I founded Wagerchief.

And NO your wrong big daddy over the years internet has become more and more popular with bettors I could say that the % of players using the internet vs phone has grown substantially . You can check the internet forums their traffic has grown steadily this is why companies have been investing in SEO for the last couple of years.

I will make you a deal I will give you 100% freeplay up to $1000 and then you can be another happy customer yourself.

[ToNyyy]

Pretty cool that there's a WagerChief rep that post. Just signed up there, hopefully all goes well.

[BigDaddy]

BTW it looks like the OP phoned in also daily? so if you run the place you must be a busy man.

most gamblers don't post on the forums or even know they exist.

yes they might use the internet to place bets but most have no clue about EOG,SBR,RX etc..

that is my point

if it takes a forum for a guy to be paid he is just a small % of players that actually know about them.

no i'm not interested in any 100% bonus with a rollover just to try you guys out.

[BigDaddy]

Pretty cool that there's a WagerChief rep that post. Just signed up there, hopefully all goes well.

LOL!

welcome to SBR

tell us how did you hear about this place and seemed to join today?

[SBR Lou]

It seems to have been a communication mishap that was resolved.

One of the positives with player feedback from WagerChief has been their visibility and presence on the board, and contest offerings to community members. We have no outstanding disputes to reference.

[BigDaddy]

Lou it is good that a REP posts

i agree

but for the rep to think that all players post on the forums is a being a little naive.

when in fact a small % even know they exist.

BTW i am a happy betphoenix and betmania customer even though they have me on a delay

[Wagerchief]

Bigdaddy,

I understand forums are not used by everyone . But this is a case of miscommunication not of a player been stalled .

[Dark Horse]

Wagerchief, what's your best early bird football reload offer? PM me if you have something cool. Thnx.

[Karayilan9]

Good to see the problem resolved, the Wagerchief CS reps have been helpful whenever I have had to contact them.

[big joe 1212]

Wagerchief, what's your best early bird football reload offer? PM me if you have something cool. Thnx.

They send emails all the time about specials.

I love the emails instead of getting cold calls like other books. Any book that cold calls gets no deposit from me!

[Dark Horse]

They send emails all the time about specials.

I love the emails instead of getting cold calls like other books. Any book that cold calls gets no deposit from me!

Funny. Opposite here. No e-mails, but a few cold calls. I'm ok with those, though, from WC. Their offers are worth listening to.

Still better to get it straight from Wagerchief here. His word is good, so anything arranged here stands.

[tomcast]

WC its good to see the OP be paid but i have to ask why did it take a post from him after he patiently waited 1 month to get paid?

you pay him in a matter of hours?

most players 95% of them don't use the forums so it makes one wonder if all players are being paid.

Based on my experience, those concerns are legitimate.

I didn't want to go public but I didn't feel like there was any choice. I was not getting results from phone and e-mail and PM. To call it a simple miscommunication is a very generous spin in Wagerchief's favor. I communicated clearly through multiple media over and over for weeks. I got stonewalled.

That's why I intend to track any future payouts here in public. It's not what I want to do but it is the only thing I have seen that gets results.

[Wagerchief]

Great to see these posts , makes you want to work harder to please players . I understand your discomfort this is an isolated incident this is the only thread of this sort on the internet and on any forums and it wont happen again.

[durito]

What is your current time frame on check payouts?

[Wagerchief]

still 2-4 days , moneygrams and western unions are going out same day

[durito]

So why hasn't the one I requested 7 days ago even been taken out of my account?

[BigDaddy]

So why hasn't the one I requested 7 days ago even been taken out of my account?

most likely miscommunication but i expect with your post it will be taken out of your account today

[BigDaddy]

Based on my experience, those concerns are legitimate.

I didn't want to go public but I didn't feel like there was any choice. I was not getting results from phone and e-mail and PM. To call it a simple miscommunication is a very generous spin in Wagerchief's favor. I communicated clearly through multiple media over and over for weeks. I got stonewalled.

That's why I intend to track any future payouts here in public. It's not what I want to do but it is the only thing I have seen that gets results.

trust me i understand and i don't blame you one bit for keeping future payouts public.

not many posters wait patiently like you did for 1 month and then have the book try and make you swallow the miscommunication excuse.

that would not sit well with me either.

[ToNyyy]

WagerChief, I went on live chat today to get ** name so I can deposit. I was transferred to Jason and he asked me what amount and I gave him the amount I plan to send, I wait patiently for the name. 10 minutes past I asked what's taking so long (no response), so I waited another 10 minutes and ask again. Still no response. What gives?

[Wagerchief]

Guys I would like to apologize for all these issues , the truth is with so many new books being added to the building and new clerks etc etc things have been a bit hectic in no way shape or form does this compromise the fact that players get paid so you can go on with thread as you want , I will be a PM away to try and help players.

Durito next time you have any issues please PM and I will be more than glad to assist.

[BigDaddy]

just think if the original OP had just sent WC a PM a poster like durito still might be waiting for his funds to come out of his account

i'm glad he didn't do it that way and made a thread that way he alerted anyone else maybe being silent about payouts not going out in a timely manner to come forward and so far 1 more poster has spoken up (durito)

from past experiences myself things like these are never just one isolated incident like the book would want you to believe.

[Wagerchief]

Hi Big Daddy,

I really do NOT know what you are trying to do here but Durito and all the other posters have always been paid these are isolated incidents, else Bill and all the other forums would have an inbox full of complaints about Wagerchief , since you are such an astute forum persona why dont you look at the other 20 + threads of people being paid and comment on those since you love Wagerchief so much.

I am not here to let my arm be twisted like other sportsbook posters I let the reputation and the SBR rating speak for itself , now if you would like to really get to know my operation I would love to fly you down here and show you around and explain to you how we conduct business. Or you can send a PM to all the other Wagerchief clients and you can see what they have to say. Until you are ready to do one or the other we can keep doing this all day.

[Karayilan9]

from past experiences myself things like these are never just one isolated incident like the book would want you to believe.

They are usually isolated incidents, its obviously not common policy as most who use WC get paid without any problems.

Anyway, hope the person in question had his problems resolved, that's whats important here.

[mihaita666]

wagerchief seems trustable....I think Im gonna try them in the future

[ToNyyy]

WagerChief, how come no Tennis point spreads or totals?

[gavin]

5 payouts. never had a problem...same day....im ok with these guys

[pokerpro44]

i have also received several same day ** payouts from them.

[tomcast]

just think if the original OP had just sent WC a PM a poster like durito still might be waiting for his funds to come out of his account

I did send WC a PM awhile back and got a message that his mailbox was full. So that was another in a long line of frustrations.

I'm not meaning to hammer at WC here. Hopefully it is true that my incident plus duritos are more the exception than the rule. I am willing to give it a chance. My current payout request is only 2 days old so no need to raise any red flags yet. I don't know why it takes 8-10 days to do a Moneybookers payout but it says that right on the website so at least the info is upfront.