I can't seem to get an honest answer from them. I used Neteller to deposit/withdraw from them in the past. The last payment I was able to receive from them was by Neteller, April 7th. Since then, everytime I attempted to receive payment from them, they did not have sufficient funds in their Neteller account. Then, suddenly Neteller suspends all the Jazz Neteller accounts, so receiving a payout that way is no longer an option. I am not sure exactly when Neteller suspended their accounts, but I found this out on May 3rd. This is from their banking page:
"Neteller has chosen to once again fold to the pressure of the United States and without warning, nor merit, suspended our Neteller account. This was done with total disregard for our 10 year relationship, our loyal players/Neteller members.
Thanks, Neteller
We apologize for this inconvenience as we are quickly working to have this matter resolved!
Jazz Sports"
So I went on chat to see if I could request a Moneybookers withdrawal. I am posting the chat from May 3rd. Very strange explanation as to why they do not have sufficient funds in their Moneybookers account. Read it and let me know what you think:
You are now speaking with Mark of Customer Support.
xxxx: Hello
Mark: How can I help?
xxxx: I would like to request a Moneybookers withdrawal please.
Mark: I can take your request...but it must be approved by our supervisor.....as we are waiting for the US to release ourbank wire to MBkrs....and are rationing the balance to the many customers who use MBkrs exclusivly......
xxxx: I deposited by Neteller, but you no longer offer that method...
Mark: We are recomending a bank wire directly to your bank instead...as it may be more expediant
Mark: Neteller is caving under to pressure from the US ....once again...and we are having problems with them...with all of our customers...
Mark: We are working on several other methods of deps and withfraws..but they are taking time to set up....
xxxx: How long would I have to wait for a Moneybookers withdrawal?
Mark: I dont know....it really depends on howmuch your asking for...and how quickly our attys in the US can push the bank wire through the red tape...that has stalled it for so long
xxxx: Well, I was planning to request $5,000
Mark: I can process the request...and present it to the MBkrs manager..and have a response by the end of the day...
xxxx: How long would a bank wire take, and what are the fees?
Mark: That depends on a number of different factors...we have a department that is dedictaed to processing wires...the first step however is a EMail request ....giving us your banks name, address and phone # and a contact name if you have one..your account number including all of the '0'..s..if there are any...and your ABA/SWIFT codes...the amount you are requesting and of course your accnt #.....sent to harvey@jazzsports.com...
xxxx: Also, I have a question.
xxxx: Have the funds meant for your Moneybookers account been seized by the US government?
xxxx: I was not aware that Moneybookers even allowed transfers from the United States.
Mark: No..they are "in process'...and are safely in a intermediary bank...but the US who has to intervene in everything they can ....stepped in and are supplying forms to be filled out and submitted...b4 the funds are released
Mark: We have been funding our MBkrs acnt and Neteller accnts for over ten years from wires from the US without any problems....
xxxx: Because I have also read about some trouble with the US government regarding JazzSports recently on some internet forums.
Mark: After the US declared war on Neteller ...everyone switched to MBkrs...which....is still available in Canada and of course the rest of the entire world...
xxxx: How quickly would I be able to withdraw using Moneygram?
Mark: Yes not just us.....but all of the sports books in CR...as we had a network of people dedicated to expediting funds to customers...
Mark: that network is being resestablished....and will be back online very quickly....
xxxx: So the only way at this moment to request a withdrawal would be a bank wire?
Mark: Yes at this moment....but things change daily...we could receive an EMail any day that the bankwire funds have been releaase....we are just waiting for the word
xxxx: So if I make a request for a Moneybookers withdrawal, it needs to be approved by the manager to be processed?
Mark: We are a casino corporation and own 3 land based casinos....we have regular ...tournaments...here in CR and most of the players wire money down in advance of the tournaments...we expect this situation to be resolved ....as this is entirely leagal and outside the US's jurisdiction.....
xxxx: And there are currently funds in your Moneybookers account, but are being reserved for players who exclusively use Moneybookers?
Mark: I dont know the balances..involved..we have two MBkrs accounts...I was told to take the requests. and present them to our department..for procesing
Mark: But no funds are reservedfor other players..all players are important to us...and equall
xxxx: You did say at the beginning of the chat that you
"are rationing the balance to the many customers who use MBkrs exclusivly......"
Mark: All of our customers outside of 2 countries use Mbkrs exclusivly...
Mark: Yes so that everyone can get a percentage of there request until the balance is back over 6 figures...
xxxx: Well, can I go ahead and make my request for $5,000?
Mark: yes sir...
Mark: what is your account number and passwordl pls
xxxx: Account: xxxxxx
xxxx: Password: xxxxxxxx
Mark: ok I will process and submit the request today...
xxxx: Okay, thank you.
Mark: Thank you sir...and we appologize for the inconveniance...
xxxx: Have a nice day.
So I went ahead and requested a payout for $5,000 by Moneybookers, but have not received it.
In another chat, I also asked if the transfers to CRIS were still done. I was told that they could receive funds from CRIS, but no transfer out to CRIS were being done. I also asked about 2 weeks later, if I could receive payment by Moneygram. I was told that the maximum was $500 and I would need different names and ID's to receive my full balance by that method.
Lou from SBR contacted the owner directly last week, on May 24th. He said that the owner assured me that a bankwire would be sent out the following morning. So I went ahead and sent my banking details with my ammended payout amount for my full account balance. The next day I received an e-mail from Harvey, stating that they were expecting a Moneybookers deposit that day and, if it was not received, a bankwire would be sent out the following day. Since then, I have sent Harvey an e-mail every single day to inquire about the status of my withdrawal request. I have not received a single response to my daily e-mails. My Looselines balance has not been deducted, which would lead me to believe that no bankwire withdrawal has been processed.
Something just seems very odd about this whole situation. Why would Neteller suspend the account of a sportsbook based in Costa Rica. Why is there a bankwire from the US being sent to Moneybookers that is being held up by the US government? I've read several rumors about the Jazz group being in a lot of legal trouble and also heavily in debt. I'm just hoping that they can still actually payout. Has anyone who plays there received a payout recently?
"Neteller has chosen to once again fold to the pressure of the United States and without warning, nor merit, suspended our Neteller account. This was done with total disregard for our 10 year relationship, our loyal players/Neteller members.
Thanks, Neteller
We apologize for this inconvenience as we are quickly working to have this matter resolved!
Jazz Sports"
So I went on chat to see if I could request a Moneybookers withdrawal. I am posting the chat from May 3rd. Very strange explanation as to why they do not have sufficient funds in their Moneybookers account. Read it and let me know what you think:
You are now speaking with Mark of Customer Support.
xxxx: Hello
Mark: How can I help?
xxxx: I would like to request a Moneybookers withdrawal please.
Mark: I can take your request...but it must be approved by our supervisor.....as we are waiting for the US to release ourbank wire to MBkrs....and are rationing the balance to the many customers who use MBkrs exclusivly......
xxxx: I deposited by Neteller, but you no longer offer that method...
Mark: We are recomending a bank wire directly to your bank instead...as it may be more expediant
Mark: Neteller is caving under to pressure from the US ....once again...and we are having problems with them...with all of our customers...
Mark: We are working on several other methods of deps and withfraws..but they are taking time to set up....
xxxx: How long would I have to wait for a Moneybookers withdrawal?
Mark: I dont know....it really depends on howmuch your asking for...and how quickly our attys in the US can push the bank wire through the red tape...that has stalled it for so long
xxxx: Well, I was planning to request $5,000
Mark: I can process the request...and present it to the MBkrs manager..and have a response by the end of the day...
xxxx: How long would a bank wire take, and what are the fees?
Mark: That depends on a number of different factors...we have a department that is dedictaed to processing wires...the first step however is a EMail request ....giving us your banks name, address and phone # and a contact name if you have one..your account number including all of the '0'..s..if there are any...and your ABA/SWIFT codes...the amount you are requesting and of course your accnt #.....sent to harvey@jazzsports.com...
xxxx: Also, I have a question.
xxxx: Have the funds meant for your Moneybookers account been seized by the US government?
xxxx: I was not aware that Moneybookers even allowed transfers from the United States.
Mark: No..they are "in process'...and are safely in a intermediary bank...but the US who has to intervene in everything they can ....stepped in and are supplying forms to be filled out and submitted...b4 the funds are released
Mark: We have been funding our MBkrs acnt and Neteller accnts for over ten years from wires from the US without any problems....
xxxx: Because I have also read about some trouble with the US government regarding JazzSports recently on some internet forums.
Mark: After the US declared war on Neteller ...everyone switched to MBkrs...which....is still available in Canada and of course the rest of the entire world...
xxxx: How quickly would I be able to withdraw using Moneygram?
Mark: Yes not just us.....but all of the sports books in CR...as we had a network of people dedicated to expediting funds to customers...
Mark: that network is being resestablished....and will be back online very quickly....
xxxx: So the only way at this moment to request a withdrawal would be a bank wire?
Mark: Yes at this moment....but things change daily...we could receive an EMail any day that the bankwire funds have been releaase....we are just waiting for the word
xxxx: So if I make a request for a Moneybookers withdrawal, it needs to be approved by the manager to be processed?
Mark: We are a casino corporation and own 3 land based casinos....we have regular ...tournaments...here in CR and most of the players wire money down in advance of the tournaments...we expect this situation to be resolved ....as this is entirely leagal and outside the US's jurisdiction.....
xxxx: And there are currently funds in your Moneybookers account, but are being reserved for players who exclusively use Moneybookers?
Mark: I dont know the balances..involved..we have two MBkrs accounts...I was told to take the requests. and present them to our department..for procesing
Mark: But no funds are reservedfor other players..all players are important to us...and equall
xxxx: You did say at the beginning of the chat that you
"are rationing the balance to the many customers who use MBkrs exclusivly......"
Mark: All of our customers outside of 2 countries use Mbkrs exclusivly...
Mark: Yes so that everyone can get a percentage of there request until the balance is back over 6 figures...
xxxx: Well, can I go ahead and make my request for $5,000?
Mark: yes sir...
Mark: what is your account number and passwordl pls
xxxx: Account: xxxxxx
xxxx: Password: xxxxxxxx
Mark: ok I will process and submit the request today...
xxxx: Okay, thank you.
Mark: Thank you sir...and we appologize for the inconveniance...
xxxx: Have a nice day.
So I went ahead and requested a payout for $5,000 by Moneybookers, but have not received it.
In another chat, I also asked if the transfers to CRIS were still done. I was told that they could receive funds from CRIS, but no transfer out to CRIS were being done. I also asked about 2 weeks later, if I could receive payment by Moneygram. I was told that the maximum was $500 and I would need different names and ID's to receive my full balance by that method.
Lou from SBR contacted the owner directly last week, on May 24th. He said that the owner assured me that a bankwire would be sent out the following morning. So I went ahead and sent my banking details with my ammended payout amount for my full account balance. The next day I received an e-mail from Harvey, stating that they were expecting a Moneybookers deposit that day and, if it was not received, a bankwire would be sent out the following day. Since then, I have sent Harvey an e-mail every single day to inquire about the status of my withdrawal request. I have not received a single response to my daily e-mails. My Looselines balance has not been deducted, which would lead me to believe that no bankwire withdrawal has been processed.
Something just seems very odd about this whole situation. Why would Neteller suspend the account of a sportsbook based in Costa Rica. Why is there a bankwire from the US being sent to Moneybookers that is being held up by the US government? I've read several rumors about the Jazz group being in a lot of legal trouble and also heavily in debt. I'm just hoping that they can still actually payout. Has anyone who plays there received a payout recently?