1. #1
    Colonist
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    Looselines -- Shady bait and switch bonus tactics

    This morning, I sent an email to Looseline asking for type of reload bonus they can offer me. They then offered me a 20% bonus with 5x roll. Max $1,000 bonus. I accepted and deposited $5,000. ($1,000 bonus). After depositing, I asked them to apply the bonus and asked for confirmation of the roll calculation. They told me $6,000 x 10= $60,000. I showed them that I was offered this bonus with 5x roll and that the calculation should be $6,000 x 5= $30,000. They then told me that this cannot be honored (in spite of the email that I showed proving the offer). I then asked to have the bonus removed and my deposit refunded and they declined my request, telling me that I need to roll it 1x. Unbelievable.
    Transcript below.
    [20:44] Billy has joined the conversation
    [20:44] al morton has joined the conversation
    [20:45] Billy has left the conversation
    [20:45] Llxxxx: Hi. Email address that Al gave me earlier today bounced back to me.
    [20:45] al morton: good afternoon this is aAl
    [20:46] al morton: checking
    [20:48] al morton: xxxx getting you an agent to help you out with the issue
    [20:49] al morton: Greta is going to jump in the chat in a moment
    [20:49] LLxxxx: Ok
    [20:50] Karina has joined the conversation
    [20:50] al morton has left the conversation
    [20:51] Karina: Hi this is Karina ! How may I assist you?
    [20:51] LLxxxx: Hi Karina
    [20:51] LLxxxx: Am really not sure why Al sent me to you
    [20:52] LLxxxx: He's been causing some difficulty for me to be able to honor the bonus/rollover offer that you offered to me earlier today
    [20:53] LLxxxx: He asked me to send an email to his boss and then that email bounced back to me. I then came back on chat to tell him this and they he connected me to you
    [20:56] Karina: Allow me a moment !
    [20:56] LLxxxx: Thanks
    [21:05] Karina has joined the conversation
    [21:06] Karina: Sorry for the delay sir
    All special deals for your account comes with a 10x roll
    This is originally set up by your VIP host, this is the reason why the previous bonus was set up with that roll requirement
    [21:08] LLxxxx: You quoted me a different rollover of 5x. I then deposited. Am not sure how this is something that should be negatively affecting me. I have no idea nor no knowledge of your company structure. Additionally, that "VIP Host" hasn't responded to my messages.
    [21:09] Karina: I really apologize, but as a regular CS rep that is what I was able to offer, but with normal accounts that has max limits of $250 and not up to 1k as you do
    [21:10] Karina: As you see you definetely hava a special deal with the VIP account with increased wager limits
    [21:10] LLxxxx: The language of your message to me specified a bonus of 20% up to $1000
    [21:11] LLxxxx: I don't have any special deal with any kind of VIP account. I come onto your site and go onto chat. I don't go through any third party
    [21:12] Karina: I understand but your limits were increased and this is a special deal offer that comes wiith a higher roll requirement
    [21:13] Karina: NOrmally this deal is offered for account with max wager limits of $250
    [21:15] LLxxxx: So, you guys made a mistake offering me what you offered. Am I supposed to be the one that is responsible for that? I didn't do anything with any kind of malicious intent. I asked for an offer and u extended one to me and I accepted.
    [21:15] LLxxxx: I've done nothing but lose on this site. I've never cashed out. Am not sure why you would want to subject me to this kind of hassle.
    [21:17] Karina: Really sorry sir, but due to your wager limits it`s not possible to offer a 5x roll
    [21:19] LLxxxx: So, can you please refund my deposit without the bonus? I don't do business like this.
    [21:23] Karina: I`m really sorry sir, checking on your past bonuses I can see that neither of them was with low roll requirement
    [21:31] Karina: I can remove the bonus from your account but in order to cash out you will have to play at least one time the amount of your deposit
    [21:32] LLxxxx: Fine. Be sure that I will be sharing this story with others.
    [21:32] Karina: please let me know how to proceed?
    [21:34] LLxxxx: You are now holding my money hostage with demands that were not shared with me prior to the deposit. I have no choice but to play it through once. Please remove the bonus.
    [21:35] Karina: Every customer that doe not ask for a bonus is required to play at least one time the amount deposited, it`s not a demmand only for you, it`s a general policy

  2. #2
    DontTailMe
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    When you sent the email asking for reload offer, did you use the email which is tied to your LL account? If yes, then they have no excuse. They knew who you were, and they need to honor the offer. There's a reason why players and sportsbooks agree to terms BEFORE deposit.

    I had an issue recently with their sister book Jazz. I'm not going to get into it because it's not worth it. But let's just say that they aren't 100% honest sometimes.

  3. #3
    littlekona
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    email Ricky hes a rep on the sales side and I just took an offer from him today similar to yours but with slot spins. ricky@looselines.ag

  4. #4
    Colonist
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    Quote Originally Posted by DontTailMe View Post
    When you sent the email asking for reload offer, did you use the email which is tied to your LL account? If yes, then they have no excuse. They knew who you were, and they need to honor the offer. There's a reason why players and sportsbooks agree to terms BEFORE deposit.



    I had an issue recently with their sister book Jazz. I'm not going to get into it because it's not worth it. But let's just say that they aren't 100% honest sometimes.
    I actually emailed them from my account itself by using their on-site messaging system.
    I totally agree.
    You'd think that at the worst, they'd offer a refund of the deposit since they made a mistake with the bonus terms.
    It's a shame, because they have good lines and would like to use them but I don't patience for this crap.

  5. #5
    Colonist
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    Quote Originally Posted by littlekona View Post
    email Ricky hes a rep on the sales side and I just took an offer from him today similar to yours but with slot spins. ricky@looselines.ag
    Will do. Thanks, Kona. Hope all is well.

  6. #6
    DontTailMe
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    Quote Originally Posted by Colonist View Post
    I actually emailed them from my account itself by using their on-site messaging system.
    I totally agree.
    You'd think that at the worst, they'd offer a refund of the deposit since they made a mistake with the bonus terms.
    It's a shame, because they have good lines and would like to use them but I don't patience for this crap.
    While that may be logical, I don't think I've ever seen a book refund a deposit without 1X play through, no matter the circumstances.

    Hopefully Kona's contact can help you. Good luck!

  7. #7
    Colonist
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    Quote Originally Posted by DontTailMe View Post
    While that may be logical, I don't think I've ever seen a book refund a deposit without 1X play through, no matter the circumstances.

    Hopefully Kona's contact can help you. Good luck!
    I've been on the darned site talking to their representatives 5 times and made countless attempts but they still have not removed the bonus and nobody knows what the heck I am talking about. Miserable miserable experience with this site.

  8. #8
    Optional
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    Quote Originally Posted by Colonist View Post

    I've been on the darned site talking to their representatives 5 times and made countless attempts but they still have not removed the bonus and nobody knows what the heck I am talking about. Miserable miserable experience with this site.
    If you PM me your account number I will try reaching out to them and asking a manger to review this for you

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  9. #9
    Colonist
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    Quote Originally Posted by Optional View Post
    If you PM me your account number I will try reaching out to them and asking a manger to review this for you
    Thanks so much, Optional. I will follow your direction and I do appreciate it.

  10. #10
    littlekona
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    Quote Originally Posted by Colonist View Post
    Thanks so much, Optional. I will follow your direction and I do appreciate it.

    Hey Bro. did they take care of this problem for you? Losselines is pretty solid and fast pays though I dont use much anymore since they took away pic 4 and 5's on horses and I cant parlay the Asian odds on soccer

  11. #11
    Colonist
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    Quote Originally Posted by littlekona View Post
    Hey Bro. did they take care of this problem for you? Losselines is pretty solid and fast pays though I dont use much anymore since they took away pic 4 and 5's on horses and I cant parlay the Asian odds on soccer
    Is that true? I see their lines and hadn't heard anything bad about these monkeys but they really took me for a ride.
    Yes, Optional was nice enough to help me and they took down the bonus. Still a 1x roll necessary, though. Could have been an honest mistake on their part with the screwed up bonus offer but the was they handled it was D-

  12. #12
    Optional
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    Quote Originally Posted by Colonist View Post

    Is that true? I see their lines and hadn't heard anything bad about these monkeys but they really took me for a ride.
    Yes, Optional was nice enough to help me and they took down the bonus. Still a 1x roll necessary, though. Could have been an honest mistake on their part with the screwed up bonus offer but the was they handled it was D-
    Oh, I thought they were going to let you withdraw with no roll if you wanted to.

    Sorry to hear they dint do all you wanted.

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  13. #13
    littlekona
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    Thats too bad. Sad that even the better books make bad decisions like this. Anyone depositing 5k deserves VIP treatment and book should be greatful for their business...its like they dont understand that a bad experience will cost them a good customer..Books need to take a class on sales 101

  14. #14
    Optional
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    Quote Originally Posted by littlekona View Post
    Thats too bad. Sad that even the better books make bad decisions like this. Anyone depositing 5k deserves VIP treatment and book should be greatful for their business...its like they dont understand that a bad experience will cost them a good customer..Books need to take a class on sales 101
    They can't appear to be too soft, or some people push it and push it.

    But if Colonist really wanted to withdraw after having the bonus cancelled, they should have let him based on what he posted here. Unless they think he knew what he was doing and knew the CS agent was wrong and was just trying to take advantage. Not that I think that happened here, just only reason I can think of where they might say no. Agree bad PR move and a bit pointless.

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  15. #15
    DontTailMe
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    Quote Originally Posted by Optional View Post
    They can't appear to be too soft, or some people push it and push it.

    But if Colonist really wanted to withdraw after having the bonus cancelled, they should have let him based on what he posted here. Unless they think he knew what he was doing and knew the CS agent was wrong and was just trying to take advantage. Not that I think that happened here, just only reason I can think of where they might say no. Agree bad PR move and a bit pointless.
    What difference does it make if he "knew what he was doing"? I'm honestly not even sure what that means in this context. He messaged them from within his own account and asked them what kind of bonus they could provide. From there, it's their responsibility to provide accurate information. If they make an offer that they don't like in retrospect, it's not OP's fault. He didn't FORCE them to make the offer.

    I mean, what is the purpose of asking if you cannot trust the response? If he was someone who "knew better", what was he supposed to do differently?
    Last edited by DontTailMe; 09-26-21 at 08:23 PM.

  16. #16
    Optional
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    Quote Originally Posted by DontTailMe View Post
    What difference does it make if he "knew what he was doing"?
    Probably quite a bit when we ask a manager to make a good will decision.

    People get on chat constantly trying to get chat agents to commit to stuff. Sometimes it looks obvious in hindsight they were trying to get an agent to commit to something they know is wrong.


    But as I said, in this case it's hard to see why a manager would deny a deposit refund.

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  17. #17
    DontTailMe
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    You're probably right. His entire scam was to get 5x instead of 10x. And he did so by going through private channel. He knew their weakness was promising bonuses that they didn't want to give out. It's definitely OP's fault.

    That sounds so ridiculous when I read it back.
    Last edited by DontTailMe; 09-27-21 at 01:07 AM.

  18. #18
    Optional
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    Are you trying to be obtuse or just on the drink today?

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  19. #19
    ace7550
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    Anytime I go on chat and ask for a bonus I know exactly what I'm doing. I'm trying to get a bonus. Any book that offers a bonus through chat or email and doesn't honor it needs to adopt better business practices. If your CS reps aren't offering the correct bonuses then train them better.
    Just my 2 cents.

  20. #20
    Frank
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    Your CS rep made a mistake, just refund the money and save the bad publicity......or honor it.

    This is so easy to fix for Looselines.
    Points Awarded:

    Optional gave Frank 2 Betpoint(s) for this post.


  21. #21
    ace7550
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    Quote Originally Posted by Frank View Post
    Your CS rep made a mistake, just refund the money and save the bad publicity......or honor it.

    This is so easy to fix for Looselines.
    Yep that pretty much sums it up.

  22. #22
    jjgold
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    a lot of punks at jazz

  23. #23
    HedgeHog
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    Quote Originally Posted by DontTailMe View Post
    While that may be logical, I don't think I've ever seen a book refund a deposit without 1X play through, no matter the circumstances.

    Hopefully Kona's contact can help you. Good luck!
    So it's ok for a Book to reneg on a bonus, and then make you do a 1x RO they don't deserve? Honor the deal or refund the guy's deposit, it's that simple.

  24. #24
    DontTailMe
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    Quote Originally Posted by HedgeHog View Post
    So it's ok for a Book to reneg on a bonus, and then make you do a 1x RO they don't deserve? Honor the deal or refund the guy's deposit, it's that simple.
    You're putting words in my mouth here. Perhaps you missed my other posts in this thread where I called this practice wrong? In this particular post you quoted, I was merely saying that's the reality we live in. Have you seen it done? If so, it's not common at all.

  25. #25
    HedgeHog
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    Quote Originally Posted by DontTailMe View Post
    You're putting words in my mouth here. Perhaps you missed my other posts in this thread where I called this practice wrong? In this particular post you quoted, I was merely saying that's the reality we live in. Have you seen it done? If so, it's not common at all.
    It's also not common that a Book doesn't honor a stated bonus. And I'm saying it's wrong and shouldn't be accepted. If a Book doesn't honor it's bonus offer, then they should return the deposit without the usual 1x RO. Why reward them for a fraudulent effort to get you to deposit?

  26. #26
    DontTailMe
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    Quote Originally Posted by HedgeHog View Post
    It's also not common that a Book doesn't honor a stated bonus. And I'm saying it's wrong and shouldn't be accepted. If a Book doesn't honor it's bonus offer, then they should return the deposit without the usual 1x RO. Why reward them for a fraudulent effort to get you to deposit?
    You'll get no argument from me on how it should be handled.

  27. #27
    Colonist
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    To add a bit of humor, Looselines approached me this week with "apologies for the inconvenience and willing to compensate me for this issue." Their offer to me? 10% bonus on my NEXT deposit with a 5x roll. Isn't this their standard reload offer? These guys are SUCH A JOKE!!

  28. #28
    jjgold
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    If it is part of jazz just conmen

  29. #29
    DontTailMe
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    Quote Originally Posted by jjgold View Post
    If it is part of jazz just conmen
    I swear you are the bi-polar magic 8 ball of sportsbook reviews.

    June 8, 2021: "Loose lines has been around forever. Solid"

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