1. #1
    Cicadasinthe
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    [Resolved] Nitrogen took £12903 claiming multi-accounting for using VPN

    EDIT BY MOD: Player was cleared after investigation

    I started an account with Nitrogen just shy of a month ago, using a VPN, only sports bets. I had a balance of 0.63839198 (£22306) on Tuesday. Thursday it was 0.26910198 (£9403). They are claiming mine and another account have a close relation, no proof given. They asked me to verify using my home IP. In England, the site is giving an error message, so I have to use VPN. There is nothing in T&C about VPNs or locations allowed. They said I cannot withdraw the full amount verifying without VPN.

    I showed them the error screen without VPN, with the home IP displayed. After a few hours, they say I can now withdraw the balance, but the winnings have been seized, and they’ve decided the two accounts are in the same location. And both have been betting above limits (?).
    Within the space of a day, they’ve gone from multi-accounting to same location to limits abuse, and found time to take the money, with their final, set in stone responses.
    Last edited by Optional; 09-26-21 at 10:25 PM. Reason: add resolved tag

  2. #2
    DontTailMe
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    "Within the space of a day, they’ve gone from multi-accounting to same location to limits abuse"

    I'm not passing any judgement on your case. I just want to point out that all 3 of those things can be the same thing. If someone is multi-accounting, they're probably doing so from the same location, and one of the primary reasons people do it is to bypass betting limits. So it's not necessarily inconsistent from nitrogen.
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  3. #3
    Cicadasinthe
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    Yes, but they didn’t say all three from the get go. Every time I jumped through one of their hoops, it was something else.

    Last edited by Cicadasinthe; 09-16-21 at 01:48 AM.

  4. #4
    agon
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    If the site is not accessible without VPN and if there is nothing written in their T&C they have no right to confiscate your funds.I don’t see them holding any license so i guess you have no where to complain.Funds confiscations will tarnish the reputation of any bookie.
    I hope SBR helps you out.

  5. #5
    Cicadasinthe
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    ] ]]

    It’s the “also” that kills me. Like when you forget something for the shopping list. They’ve ALSO removed my playing history, so I can’t dispute the abusing limits thing. It’s all unprofessional.
    Last edited by Cicadasinthe; 09-16-21 at 02:34 AM.

  6. #6
    Vyasports
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    Quote Originally Posted by Cicadasinthe View Post
    ] ]]

    It’s the “also” that kills me. Like when you forget something for the shopping list. They’ve ALSO removed my playing history, so I can’t dispute the abusing limits thing. It’s all unprofessional.
    Just to be clear here; you've never withdrawn from nitrogen before correct? and the remaining balance is what? your deposit amount ?

  7. #7
    Cicadasinthe
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    Never withdrawn, and yeah, just the deposits left.


    [
    [
    Last edited by Cicadasinthe; 09-16-21 at 04:07 AM.

  8. #8
    sss_av_ltd
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    Crazy. Hope you get your money.

  9. #9
    DontTailMe
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    Quote Originally Posted by Cicadasinthe View Post
    Yes, but they didn’t say all three from the get go. Every time I jumped through one of their hoops, it was something else.

    After reading nitro's messages in your screenshots, as I expected, it's very clear that they are accusing you of exceeding betting limits as a result of multi-accounting. I would not nitpick this point if I were you, as it makes it look like you are trying to muddy the waters, which weakens your case.

    Assuming you're innocent, I hope you get what you're owed. Good luck.

  10. #10
    Cicadasinthe
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    To be fair, I haven’t really said anything, this is the full chat https://pastebin.com/iPvanpb7. And the limits thing I only saw in the morning, this was the first time it was mentioned. Should be speaking to a manager today but it’s a 12 hour wait.

    And thanks for the good lucks.
    Last edited by Cicadasinthe; 09-16-21 at 06:11 AM.

  11. #11
    5ympathy
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    Always hated dealing with nitrogensports staff/support. They seem super clueless. Good luck.

  12. #12
    MT Casings
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    They are terrible to deal with on Service Issues. It’s a bunch of robots programmed to say no

  13. #13
    littlekona
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    I have had so send a screen shot with my home IP before they would send out a payment. This happened to me because I had my VPN on when i asked for withdrawl and it raised a red flag. It was cleared up in under an hour. If you are inncoent you have no need to worry BUT these books have good security protocols and if you are using VPN to get around rules they know. the sister site they allow use and can max bet on both sites with no issues.


    Ive never understood why guys try to multi account due to limits when there are so many reliable books to wager at. Nitro is just not that special anymore

  14. #14
    littlekona
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    BTW

    UK I think is banned country and the policy on VPN is Nitrogen Sports reserves the right to deny its service to player from countries or regions where sports betting or cryptocurrency activities are deemed illegal. Therefore, the use of obfuscation methods such as IP masking or proxies is not permitted. The use of such techniques can result in the forfeiture of any winnings and account balances.

  15. #15
    Cicadasinthe
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    That’s from Nitrobetting. Nitrogen doesn’t have that in T&Cs. And neither crypto or gambling is illegal in the UK anyway. Their terms on both are a joke and unclear. This is the only mention of VPNs on Nitrogen; “Poor security login settings without 2FA and email or accessing the site via unreliable VPN, proxy, wireless, public networks or devices are behaviors for which Nitrogen Sports will not be held responsible and that may increase risk for users.”
    Last edited by Cicadasinthe; 09-16-21 at 10:35 AM.

  16. #16
    littlekona
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    Quote Originally Posted by Cicadasinthe View Post
    That’s from Nitrobetting. Nitrogen doesn’t have that in T&Cs. And neither crypto or gambling is illegal in the UK anyway. This is the only mention of VPNs on Nitrogen; “Poor security login settings without 2FA and email or accessing the site via unreliable VPN, proxy, wireless, public networks or devices are behaviors for which Nitrogen Sports will not be held responsible and that may increase risk for users.”
    no thats right from Nitrogen page genreal rules under fradulent activity. And UK is a banned country too that why you are using VPN. You got caught man.

  17. #17
    Cicadasinthe
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    Alright, but then the first sentence invalidates the second. And where’s the country list? This hasn’t anything to do with anything, they’re not saying it’s cause I’m from the UK, it’s because they think I have another account where I do the exact same bets, and I’m stupid, apparently.

  18. #18
    littlekona
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    Quote Originally Posted by Cicadasinthe View Post
    Alright, but then the first sentence invalidates the second. And where’s the country list? This hasn’t anything to do with anything, they’re not saying it’s cause I’m from the UK, it’s because they think I have another account where I do the exact same bets, and I’m stupid, apparently.

    read your message they sent first words on @ 9:21 on the 15th LOL. you know the deal here man. dont try to fool people. just be glad Nitro is solid and will give your deposits back as crap books wouldnt.

    UK is banned Country and you knew thats why your on VPN

  19. #19
    Cicadasinthe
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    You trying to help or just taking the piss. “Unfortunately we were not able to complete the verification process given that you are accessing from a location that is currently restricted in our site.”? Even if I verified where I am, they’re saying I have other accounts, and I’ve abused limits.

  20. #20
    littlekona
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    Quote Originally Posted by Cicadasinthe View Post
    You trying to help or just taking the piss. “Unfortunately we were not able to complete the verification process given that you are accessing from a location that is currently restricted in our site.”? Even if I verified where I am, they’re saying I have other accounts, and I’ve abused limits.
    Your from UK correct? If yes case closed. Get your deposits back and move on.

  21. #21
    Motorhead11
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    I see nowhere that UK is prohibited in there terms so i assume they are trying to take your money under this clause:
    ''
    1. You agree to not use our services while located in any jurisdiction that prohibits the use of cryptocurrency, or prohibits placing bets online. You warrant that you are permitted in the jurisdiction in which you are located to use online sports betting services.
    Last edited by Motorhead11; 09-17-21 at 12:41 AM.
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  22. #22
    Cicadasinthe
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    No luck with that. But it seems as if I get unmasked IP access, they’re willing to play ball. They of course don’t offer a way, so I’ve had to ask. It’s like pulling teeth with these people.
    Last edited by Cicadasinthe; 09-16-21 at 01:09 PM.

  23. #23
    semibluff
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    I don't see a banned location list in Nitrogen's rules. SBR's sportsbook guide says Nitrogen accept UK sports bettors. However, I can't access the site through my UK ISP's IP or through a UK located VPN. Nitrogen is using the Cloudflare service to protect itself from some IPs. This would tend to indicate the UK being a banned country. Perhaps SBR or Nitrogen can clear up that issue. The site can be accessed with both a Netherlands and USA VPN.

    If the UK is on a banned list then the op is probably going to lose out. VPN providers give out the same IP to multiple users so it wouldn't be unlikely to see multiple accounts with the same IP. Nitrogen's rules don't prohibit the use of VPNs. They understand that some may have to use them. If 2 very different accounts with different betting patterns are using the same IP then Nitrogen have the right to ignore the IP issue. However they have written their rules to say they don't have to prove multiple accounting. Simply using a shared IP is enough for them. If they have reason to suspect multiple accounting linked to shared IPs they can react as they have.

    VPNs are for privacy. Blurring or disguising identity does not increase financial security. Using a VPN makes it harder to prove your innocence.

  24. #24
    agon
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    Quote Originally Posted by Cicadasinthe View Post
    That’s from Nitrobetting. Nitrogen doesn’t have that in T&Cs. And neither crypto or gambling is illegal in the UK anyway. Their terms on both are a joke and unclear. This is the only mention of VPNs on Nitrogen; “Poor security login settings without 2FA and email or accessing the site via unreliable VPN, proxy, wireless, public networks or devices are behaviors for which Nitrogen Sports will not be held responsible and that may increase risk for users.”
    So why the accepted him and his bets? The guy won and he should get paid.as long as they don’t say that Uk customers is not prohibited to use their site they have no right to confiscate his winnings .If he would have lost they wouldn’t care if he used VPN or not.

  25. #25
    semibluff
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    Later edit: This post was originally a request to ask a member to please delete something that was posted. That poster has done so and I thank him for deleting it.
    Last edited by semibluff; 09-17-21 at 08:45 AM.

  26. #26
    DontTailMe
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    Guys, there could be more than one thing going on here. I don't know about this UK stuff, but nitro says there are multiple accounts at play. We've seen this in the past, and the players have gotten their money after showing that the similar betting patters were due to a group of friends sharing picks. Nitro seems reasonable in this regard.

  27. #27
    infotimbo
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    Quote Originally Posted by DontTailMe View Post
    We've seen this in the past, and the players have gotten their money after showing that the similar betting patters were due to a group of friends sharing picks. Nitro seems reasonable in this regard.
    let's hope that they don't also share the same VPN service (=same IP), though. It could get very difficult then

  28. #28
    Cicadasinthe
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    Even if that was the case, how could I prove the account(s) are different? They’re saying same location, so that’s the VPN country I’m patched to. Obviously I’m not from there, but they won’t accept proof of my actual location either. I get I brought this confusion on myself for using VPN but Nitrogen don’t exactly make it easy to clear up.
    Last edited by Cicadasinthe; 09-17-21 at 06:49 AM.

  29. #29
    infotimbo
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    I can't think of a way to prove it. And to be honest, their rules about VPN usage are fairly clear: "the use of obfuscation methods such as IP masking or proxies is not permitted. The use of such techniques can result in the forfeiture of any winnings and account balances."

    Which is what happened now. They shouldn't be allowed to keep your deposit, of course, but on top of that, best to hope for is a gesture of goodwill, I fear.

  30. #30
    Cicadasinthe
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    What’s the sentence before that? Would be good to stop circling round to this every few posts. They are willing to talk about payment if I give them an unmasked IP address. They’re not willing to suggest how. That seems a little unfair, no?

  31. #31
    littlekona
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    Quote Originally Posted by Cicadasinthe View Post
    What’s the sentence before that? Would be good to stop circling round to this every few posts. They are willing to talk about payment if I give them an unmasked IP address. They’re not willing to suggest how. That seems a little unfair, no?
    this is simple one question settles everything. are you located in the UK? If yes you get deposits back and any winnings are confiscated. There is no other need to go through the multi accounting defence if your in UK. It all ends and you get deposits back and learn your lesson as you know whats going on here we all know this

  32. #32
    infotimbo
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    Quote Originally Posted by Cicadasinthe View Post
    What’s the sentence before that? Would be good to stop circling round to this every few posts. They are willing to talk about payment if I give them an unmasked IP address. They’re not willing to suggest how. That seems a little unfair, no?
    going by their last reply, I don't think this window is still open? They gave you a couple of days to prove that you are accessing the site from an unrestricted location - you couldn't. And now the decision looks final to me.

    And you are probably well aware of the sentence before. "NitroBetting reserves the right to deny its service to players from countries or regions where sports betting or cryptocurrency activities are deemed illegal." But the ban of VPN usage is unrelated from that anyway, isn't?! To me at least, going by their wording, it sounds like it applies to all countries.

  33. #33
    makaveli66
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    Quote Originally Posted by Cicadasinthe View Post
    What’s the sentence before that? Would be good to stop circling round to this every few posts. They are willing to talk about payment if I give them an unmasked IP address. They’re not willing to suggest how. That seems a little unfair, no?
    Very..

  34. #34
    makaveli66
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    Quote Originally Posted by agon View Post
    So why the accepted him and his bets? The guy won and he should get paid.as long as they don’t say that Uk customers is not prohibited to use their site they have no right to confiscate his winnings .If he would have lost they wouldn’t care if he used VPN or not.
    This is why I have a problem with it. If the user had lost his deposit, they wouldn't have said a word

  35. #35
    Optional
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    Quote Originally Posted by littlekona View Post
    this is simple one question settles everything. are you located in the UK? If yes you get deposits back and any winnings are confiscated. There is no other need to go through the multi accounting defence if your in UK. It all ends and you get deposits back and learn your lesson as you know whats going on here we all know this
    It should not be that simple.

    And I am fairly sure it is not that simple at Nitro.

    They allow many people to use a VPN on their site. They should not (and don't?) just arbitrarily invoke the rule as a reason to confiscate without something more involved.


    If the OP really has no idea who this other account could be, he should dig his heels in, insist he does not and offer to give them anything they might need to help re-assure themselves he is telling the truth.

    If he does have some idea who this other person is, he should tell them and explain the connection and why they have bet on the same things. And if there was no intent to bet over the limit as a joint syndicate, hopefully the majority of their betting will support that claim.

    These are the two best chances he has to see his rather large winnings balance.


    Don't worry about the VPN or UK location thing too much. It's just a side issue.
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