Had a bet on T20 cricket, INDIA vs NEW ZEALAND. Played on the live markets and it got down to the last over with NZ massive favourites. I cashed out not feeling confident and low and behold, the match went to a super over! Felt relieved, but found out that matchbook voided my bets (when you cash out, they stake money on the other market). I won a profit by cashing out, however, Matchbook have graded this a void.
This means that my profit has now been removed.
Surely under the rules of the cash-out I am protected from any eventuality in the match? I also am confused on their grading Their rules state the match will be voided if the teams draw, but the match was settled on a super over. I am really confused by this.
Because I used my winnings on another market, it has left my account with a negative balance. Can someone help me with this? I asked matchbook to intervene but they just keep saying they'll get back to me at some stage.
Matchbook have e-mailed me to say that as they consider the match to have ended in a draw, then all bets are voided. To clarify, the match didn't end in a draw - that isn't possible. It was tied at the end of the 20 overs, but that is not the same as the match being a draw.
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